Redesign the API user experience to reduce misuse and encourage people onto plans

[JoannaHill]

What problem are we trying to solve?

• Users are misusing and abusing the data they have access to (and getting very creative about it). This is mostly the people who are not on plans
• Kat and Andy have spent 3 months reviewing API activity and manually trying to move users onto plans. The work is manual, high effort and low return

How might we try to address this? Matthew, Andy and Jo discussed and agreed on a release plan:

• Redesign API landing page to better explain product, it's potential, it's intentions and purpose
• Introduce forms for people wishing to join a plan (instead of them emailing us)
• introduce expiry to new keys (that are not on a plan)
• Introduce expiry to old keys (that are not on a plan)
• Review plans, segments to optomise income
• Review agreements so we are better covered