Failed to call service climate/set_hvac_mode

[rark-ha]

Describe the bug Installed the integration today without issue and impressed with how easy it was. But I can't control the HVAC system.

Any action to set the air con (hvac) on/off or change the mode (cool/heat...) or fan speed (high/low...) does not work with the popup error below. It will change the temperature setting though.

Region is AU with language EN but the error message contains some non-EN characters that I can't decipher.

Screenshots

Environment details:

• HASSIO
• core-2021.7.4
• ha-smartthinq-sensors v0.8.20
• LG HVAC DUCT_626301_AU-SAC_DUCT (AC) firmware 1.0.0

Output of HA logs `Logger: homeassistant.components.websocket_api.http.connection Source: custom_components/smartthinq_sensors/wideq/core_v2.py:229 Integration: Home Assistant WebSocket API (documentation, issues) First occurred: 1:51:18 PM (12 occurrences) Last logged: 4:30:03 PM

[1607396200] ('0005', '지원하지 않는 서비스입니다.') [1594248952] ('0005', '지원하지 않는 서비스입니다.') [1594248952] ('0011', '등록되지 않은 모델입니다.') [1666330784] ('0005', '지원하지 않는 서비스입니다.') Traceback (most recent call last): File "/usr/src/homeassistant/homeassistant/components/websocket_api/commands.py", line 185, in handle_call_service await hass.services.async_call( File "/usr/src/homeassistant/homeassistant/core.py", line 1491, in async_call task.result() File "/usr/src/homeassistant/homeassistant/core.py", line 1526, in _execute_service await handler.job.target(service_call) File "/usr/src/homeassistant/homeassistant/helpers/entity_component.py", line 213, in handle_service await self.hass.helpers.service.entity_service_call( File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 658, in entity_service_call future.result() # pop exception if have File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 811, in async_request_call await coro File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 695, in _handle_entity_call await result File "/usr/src/homeassistant/homeassistant/components/climate/init.py", line 463, in async_set_hvac_mode await self.hass.async_add_executor_job(self.set_hvac_mode, hvac_mode) File "/usr/local/lib/python3.9/concurrent/futures/thread.py", line 52, in run result = self.fn(*self.args, **self.kwargs) File "/config/custom_components/smartthinq_sensors/climate.py", line 271, in set_hvac_mode self._device.power(True) File "/config/custom_components/smartthinq_sensors/wideq/ac.py", line 442, in power self.set(keys[0], keys[1], key=keys[2], value=op_value) File "/config/custom_components/smartthinq_sensors/wideq/ac.py", line 523, in set super().set(ctrl_key, command, key=key, value=value, data=data) File "/config/custom_components/smartthinq_sensors/wideq/device.py", line 987, in set self._set_control(ctrl_key, command, key=key, value=value, data=data) File "/config/custom_components/smartthinq_sensors/wideq/device.py", line 948, in _set_control self._client.session.set_device_controls( File "/config/custom_components/smartthinq_sensors/wideq/core_v2.py", line 582, in set_device_controls res = self.post("rti/rtiControl", payload) File "/config/custom_components/smartthinq_sensors/wideq/core_v2.py", line 438, in post return lgedm2_post( File "/config/custom_components/smartthinq_sensors/wideq/core_v2.py", line 202, in lgedm2_post return manage_lge_result(out, is_api_v2) File "/config/custom_components/smartthinq_sensors/wideq/core_v2.py", line 229, in manage_lge_result raise exc.APIError(code, message) custom_components.smartthinq_sensors.wideq.core_exceptions.APIError: ('0005', '지원하지 않는 서비스입니다.')`

[ollo69]

Just inserting the string in google translate report that the error is "This service is not supported". You should attach the JSON info file for your ac unit so that I can try to analyze supported command for your device.

[rark-ha]

Downloaded JSON file. Thanks in advance.

7c57abb0-9564-11e3-a612-78c40e4032d7.zip

[ollo69]

What if you just change the HVAC mode or the FAN speed when the AC unit i already on? Do you have the same error?

[rark-ha]

I turned the unit on and tried to change the HVAC mode but got the error.

If I tried to change the fan speed I also got an error.

[ollo69]

Are you sure that your device is properly registered in the LG phone app? Translation of message with code 0011 is "This is an unregistered model". Looks like the LG cloud is not accepting message to control this device, not really related to the integration.

[rark-ha]

I rechecked the LG App.

• Logged in via my old social media account, confirmed device was deleted, and then deleted the social media account from LG
• Deleted the device from my LG account
• Added it again from the LG account (and can control it from the App)
• Installed the integration again on my test machine and rebooted HA
• Same error code 0005 (when trying to turn it on)
• App reports the device is in use by another user (so can't control it from there)

[wishie]

I also get the following message when trying to change anything in relation to the A/C unit..

Error calling additional poll methods. Error ('0011', '등록되지 않은 모델입니다.')

It translates to "This is an unregistered model". What can I do to help add support for this unit? It works fine in the LG app.

[lisim]

I am now also getting this error, can control through app not through HA

Im also AU i wonder if that might be a cause

[lisim]

Further testing rebooting the Hass box has seemed to resolve the issue

[ollo69]

Is this issue still present or we can close?

[rark-ha]

This issue is still present. I will install the latest version and report back with logs.

[rark-ha]

This issue is still present. I will install the latest version and report back with logs.

Reinstalled the latest version and still get the same "failed to call service climate/set_hvac_mode"

[rark-ha]

I still have this issue.

When I log into the ThinQ app it tells me my HVAC device is "in use by another user" and I can't control it from there either.

[ollo69]

I have no idea on how to help you on this. I can only suggest to try to fully unregister your device from LG app and than register again, and than try again to configure integration.

[wishie]

I have not had this issue in a long time. It only happens if I have the LG app open at the same time.

[vk2him]

@rark-ha

I was also getting this exact error - are you also using the smartthinq HACS integration from https://github.com/sampsyo/hass-smartthinq

I was using this in addition to this integration which was causing the problem - you can only have one "device" logged onto the LG account at the same time. The smartthinq integration is configured in yaml and is loaded first, hence this integration won't work as smartthinq logged in first.

[rark-ha]

@vk2him I may have tried that other custom component at some stage but it isn't installed anymore.

I did a clean install today as I haven't tried it for months and I can get the temperate (current and set a target) but still can't start/stop the HVAC.

[vk2him]

Just to be sure, are you sure you don't have smartthinq: in your configuration.yaml?

[github-actions[bot]]

This issue is stale because it has been open 45 days with no activity. Remove stale label or comment or this will be closed in 7 days.

[github-actions[bot]]

This issue was closed because it has been stalled for 7 days with no activity.

[bleughb]

Just started seeing this also now on a fresh re-install of home-assistant. I'm getting the OP's error.

I see the temperature and the LG thinq app has 'in use'

Happy for you to login to my HA thingy to see what's going on if it helps.

maybe it's an LG hardware issue - The dashboard happily reports what's going on with the AC and controls it after it's turned on at the hardwired remote but, once it's turned off - no response on HA...