Messages from Gmail have incorrect author and date

[akbertram]

When I log a question from a customer from my Gmail box, I would expect the customer to be the author_id in the mail.message, and for the date to match the date when the email was sent. Instead, it appears as a note from myself with the time set to when I logged the message, not the date of the original email. This leads to confusion because the questions and answers can appear out of order.