Nylas suddenly charged me!?! Beware!

[vinamelody]

On 2nd October 2017, I got a receipt email from Stripe stating that Nylas has charged me for $84 ! To which I recalled that I had cancelled my subscription on 31 Jan 2017.

Immediately I emailed Support and here's a reply from Sachin Agarwal:

Sachin Agarwal (Nylas)Oct 3, 10:35 AM PDT

vina,If you need a refund, please visit https://billing.nylas.com to downgrade your subscription to Basic (free). We'll automatically refund your credit card for the remaining time left on your subscription.
If you've forgotten your Nylas password, please visit https://billing.nylas.com/forgot to do a password reset. Then you can downgrade to Basic.We automatically delete unused Nylas Mail accounts, but it can take some time - unfortunately, we cannot accept immediate deletion requests.

Sincerely,The Nylas Team | Sachin Agarwal (Nylas)Oct 3, 10:35 AM PDTvina,If you need a refund, please visit https://billing.nylas.com to downgrade your subscription to Basic (free). 

We'll automatically refund your credit card for the remaining time left on your subscription.
If you've forgotten your Nylas password, please visit https://billing.nylas.com/forgot to do a password reset. Then you can downgrade to Basic.We automatically delete unused Nylas Mail accounts, but it can take some time - unfortunately, we cannot accept immediate deletion requests.Sincerely,The Nylas Team
-- | --
Sachin Agarwal (Nylas)Oct 3, 10:35 AM PDTvina,If you need a refund, please visit https://billing.nylas.com to downgrade your subscription to Basic (free). We'll automatically refund your credit card for the remaining time left on your subscription.If you've forgotten your Nylas password, please visit https://billing.nylas.com/forgot to do a password reset. Then you can downgrade to Basic.We automatically delete unused Nylas Mail accounts, but it can take some time - unfortunately, we cannot accept immediate deletion requests.Sincerely,The Nylas Team

I did cancel and got $83.70 refund. But the biggest question is ... how did Nylas even charged me without me subscribing to their plan? I sent refund request twice and got the exact same reply.

I emailed Stripe but their response is very disappointing. TLDR, Stripe doesn't care how merchants are doing this horrible practice of charging customers who don't use the service.

[TobyOsborne]

Just noticed this myself.

Signed into my account and apparently I am on the free (basic) plan; so can't downgrade for a refund; waiting on support for now.

[vinamelody]

@ozzyosborne680 I was on the free plan too but I had entered credit card info because in 2016 while signing up with coupon code, they asked for credit card info.

I had prorated amount refunded. Tried contacting Stripe for Nylas' unauthorized charge. Unfortunately, Stripe brushed me off but helped me removed my cc details however, I no longer trust Stripe.

Last resort, my bank advised me to just block the card so Nylas couldn't charge me again.

Hope you resolve yours soon.