Setup custom IMAP Account: "We were unable to reach your mail provider. Please try again."

[lamarite]

Are there any related issues?

I think it is related to #3179

What operating system are you using?

OS 10.11.6

What version of Nylas Mail are you using?

2.0.16

Bug?

Do you have any third-party plugins installed? If so, which ones?

none yet

Is the issue related to a specific email provider (Gmail, Exchange, etc.)?

Related to custom IMAP account.

I am inserting all custome email provider credentials.

IMAP Server sub4.mail.dreamhost.com (IN Port 993/OUT 587)

I tried it with different customs accounts, used the correct mail server addresses as well as alternative email cluster server names. Each time I hit "Connect Account", the result is "We were unable to reach your mail provider. Please try again."

[helionmelion]

i had the same issue with server arcor.de what is the domain which you are trying to setup an account? i think this is the key to find the error. t-online.de - OK gmx.de - OK yandex.com - OK arcor.de - NG

opening activity window, I got this:

 408 | We were unable to reach your SMTP server. Please try again.

so tried everything on smtp config side... still no success

[maxlevesque]

Same here but OS: Ubuntu Linux 16.10 No plugin installed

[helionmelion]

my OS is arch linux - kernel 4.10.10-1

[djedlajn]

Same Win 10 but only on gmail.

[helionmelion]

Same Win 10 but only on gmail. try to open activity window ctrl+alt+w and console ctrl+alt+i and check for errors

[alexandru-calinoiu]

I can confirm the same issue on OpenSuse with nylas 2.0.16

[djedlajn]

@helionmelion

Yup it does error out 408 | We were unable to reach your IMAP provider. Please try again.

[sfalatko]

Same here -

macOS 10.12.5 Beta 3 Nylas 2.0.18

Can't connect to outlook.com (custom domain) via either Office 365 or IMAP settings. I have two factor authentication enabled but tried an app password.

Also tried with a gmail account - authenticated fine via gmail but Nylas didn't connect - received the following error: getaddrinfo ENOTFOUND localhost localhost:2578

I did use N1 some time ago but stopped when it went paid - didn't like the remote mail sync/cache but wanted to try it again. Unfortunately I can't ....

[maxlevesque]

Bug's still here in 2.0.31

[nathanmfarrugia]

I've encountered this issue for all versions up to and including 2.0.32.

Gmail and G Suite accounts show the error: getaddrinfo ENOTFOUND localhost localhost:2578

IMAP account to hostgator simply says it cannot connect to the server.

[markjohndoyle]

I have this on arch linux connecting to an imap/smtp Outlook account.

The exact same details work in Claws mail which suggests it's not an external issue.

[jorgesat]

Same issue here on Linux Mint 17.3 kernel: 3.16.0-38