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it seems, that support for Adobe Digital Editions has been broken
Some users in Slovenia are reporting, that they cannot use ADE with NVDA and Narrator. It can be used with JAWS only. When I tried to reproduce error, I have already found problems within instalation process (see attached log). So I cannot test behaviour within application, but as users reported me, NVDA cannot be used also within installed application (ADE).
Steps to reproduce:
- start NVDA
- start instalation of ADE (ver 4.5.12
- try to perform commands like tab etc
Actual behavior:
NVDA chrashs, NVDA cannot move focus to the next/previous field, NVDA cannot check/uncheck checkboxes etc
Expected behavior:
normal behaviour within instalation process, normal behaviour during use of it, so book can be downloaded, (encreapted decreapted), and read.
NVDA logs, crash dumps and other attachments:
System configuration
NVDA installed/portable/running from source:
latest alpha portable (its log is attached) and 2022.4 installed - same problems with addons disabled and enabled on both versions
NVDA version:
latest portable alpha and 2022.4 installed
Windows version:
Windows 10 22H2 (AMD64) build 19045.3324
Name and version of other software in use when reproducing the issue:
Adobe Digital editions 4.5.12
Other information about your system:
Other questions
Does the issue still occur after restarting your computer?
yes
Have you tried any other versions of NVDA? If so, please report their behaviors.
yes (see description)
If NVDA add-ons are disabled, is your problem still occurring?
yes
Does the issue still occur after you run the COM Registration Fixing Tool in NVDA's tools menu?
yes
Not yet... Don't know how, ... where is their issue tracker for ADE and other their applications.
2023-09-05 1:50 GMT+02.00, Sean Budd @.***>:
Have you reported this to Adobe yet?
-- Reply to this email directly or view it on GitHub: https://github.com/nvaccess/nvda/issues/15357#issuecomment-1705773579 You are receiving this because you authored the thread.
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I found this page by googling "adobe bug report": https://www.adobe.com/products/wishform.html
Thanks for your googling, but on this page I cannot find ADE. There is Audition, Photoshop, Acrobat, Premiere, but not Digital editions. So I cannot submit a bug report.
regards Jožef
2023-09-05 3:23 GMT+02.00, Sean Budd @.***>:
I found this page by googling "adobe bug report": https://www.adobe.com/products/wishform.html
-- Reply to this email directly or view it on GitHub: https://github.com/nvaccess/nvda/issues/15357#issuecomment-1705818858 You are receiving this because you authored the thread.
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I would encourage contacting Adobe to mention this. There's a variety of methods to contact Adobe on their website. I assume you can still submit an issue using that form even if you select a different product in the dropdown.
Is this still an issue with the latest version of NVDA and ADE? Has this been reported to Adobe yet?
Also please confirm that this can be reproduced with an installed version of NVDA 2024.1. This is expected behaviour for a portable copy
@seanbudd wrote:
Also please confirm that this can be reproduced with an installed version of NVDA 2024.1. This is expected behaviour for a portable copy
I just checked the user guide, and found no such mention. Should we?
@XLTechie - the use case here describes the installer being inaccessible. The assumption here is that this is during UAC elevation, where the software is running with administrator privileges. Portable copies are known to not work in these scenarios
@seanbudd I had not read this carefully, my apology. I thought from the initial comment that it was also happening in the software itself, not only the installer.
There's been no updates from the author, closing until required information has been provided