NVDA fails to report list items in Explorer, needs to restart Explorer

[cary-rowen]

This Issue has not yet found a stable way to reproduce it.

Steps to reproduce:

Use the up and down arrows to navigate in Explorer's file list after the problem occurs.

Actual behavior:

NVDA should report the name of the currently focused list item.

Expected behavior:

NVDA doesn't report anything

NVDA logs, crash dumps and other attachments:

log.txt

System configuration

NVDA installed/portable/running from source:

Installed

NVDA version:

NVDA2022.4Beta3

Windows version:

Windows 10 22H2 (x64) build 19045.2364

Name and version of other software in use when reproducing the issue:

None

Other information about your system:

None

Other questions

Does the issue still occur after restarting your computer?

No

Have you tried any other versions of NVDA? If so, please report their behaviors.

This issue also occurs in older versions of NVDA

If NVDA add-ons are disabled, is your problem still occurring?

Yes

Does the issue still occur after you run the COM Registration Fixing Tool in NVDA's tools menu?

yes, But the tool requires restarting the computer, after restarting the computer the problem disappeared.

[michaelDCurran]

For now there is nothing we can do here as it is impossible to reproduce. However, if it occurs again, please set your NVDA log level to debug, enable UIA debug logging in NVDA's advanced settings, reproduce the issue, provide the log here or privately, and reopen the issue.

[cary-rowen]

@michaelDCurran I really didn't find a stable way to reproduce it, but I captured the logs as you asked. The problem occurs when I try to open the NVDA config folder, but this should not be the way to reproduce it stably. log_WithUIAAndMSAA.txt

[Adriani90]

@cary-rowen are you still having this issue in NVDA 2023.3?

[Adriani90]

Or even better, can you test with the last NVDA alpha?

[cary-rowen]

Which PR do you think would help fix this issue?

[Adriani90]

Oh there could be alot since this issue has been opened, or Windows updates or whatever. In case this is not an issue anymore, it makes sense to close it.

[beqabeqa473]

It is still reproduceable and it is not possible to give actual str

On 11/18/23, Adriani90 @.***> wrote:

Oh there could be alot since this issue has been opened, or Windows updates or whatever. In case this is not an issue anymore, it makes sense to close it.

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[cary-rowen]

Yes, as @beqabeqa473 said, this is still a reproducible issue. But it's hard to give clear steps.

[Adriani90]

@beqabeqa473, @cary-rowen which pane / view are you using in Windows Explorer? Do you have navigation pane and / or the preview pane enabled or disabled? Is the details window enabled or disabled?

[cary-rowen]

Preview pane not enabled, details enabled. But I don't think that's relevant, sometimes I also use list views. Thanks.