NVDA cannot see pop up information on product in virtual mailer at New World

[NZGene]

Steps to reproduce:

Open google chrome browser Type in newworld.co.nz Press Enter From top of page, Tab (approximately 5 times) to virtual mailer Press Enter Virtual mailer should pop up (this will be in the pdf viewer in those browsers) From top of page, press B for button until you hear "next page" Arrow down about 5 or 6 times until you hear a product (like cheese) Press the Enter key on that product A pop up will appear that NVDA cannot see It will have a picture of the product, a brief description and the product's price Underneath it has Find Store and Add to list which NVDA is unable to read If pressing the Enter key on the product in the mailer with Jaws or Window Eyes, this page is read out by the other screen readers when you jump to it with the letter H You can not do this with NVDA or even see that information on the screen

Please note: Being a weekly virtual mailer, I cannot link straight to the pdf viewer page as I think it would change weekly!

Actual behavior:

NVDA does not read the pop up information about the product in the virtual mailer

Expected behavior:

I would expect NVDA to be able to get to this information and read it (like Jaws and Window Eyes can)

System configuration

NVDA installed/portable/running from source:

installed

NVDA version:

2020.1

Windows version:

Version 1903 OS Build 18362.592

Name and version of other software in use when reproducing the issue:

Google chrome 83.0.4103.116 official build 64 bit Microsoft Edge 83.0.478.58 official build 64 bit

Other information about your system:

System Name HP_NOTEBOOK System Manufacturer Hewlett-Packard System Model HP Pavilion g6 Notebook PC System Type x64-based PC Processor AMD A6-4400M APU with Radeon(tm) HD Graphics, 2700 Mhz, 2 Core(s), 2 Logical Processor(s)

Other questions

Does the issue still occur after restarting your computer?

Yes

Have you tried any other versions of NVDA? If so, please report their behaviors.

Yes. Exactly the same behaviour as above (not seeing the pop up with the product information, price etcetera).

If addons are disabled, is your problem still occuring?

Yes

Did you try to run the COM registry fixing tool in NVDA menu / tools?

Yes, but it didn't change anything nvda.log

[seanbudd]

Is this still an issue? Have you reported this to newworld.co.nz?

[seanbudd]

Closing as stale / needs a fix from the website authors