[issue] The flash is not appear in the photo taking by iOS

[sync-by-unito[bot]]

Your email:

[email protected]

Is this a general issue/FR report or a ticket that involve your personal account?:

No personal information involved

Select product:

Capture App

One line to describe the issue you see or the feature you want to add:

Issue Report - When using the flash light while taking a photo , the camera captures the shot faster than the flash ....... Making the flash not appear in the photo at all

Let us know what do you expect to see?:

The Flash active in final shot

Please provide some simple steps to help us reproduce the issue or understand how do you want to see the feature.:

Need to try more times.

1. Open the Capture app
2. Tap on the middle capture button below
3. Toggle on the flash , not auto
4. Then press the shutter button

What's the device or browser do you use?:

Apple iPhone 11

iPhone 8

User story

As a capture app user, I want to take a photo with flash light, so that I can take a clear photo when I'm in a dark environment.

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[sync-by-unito[bot]]

➤ Kenny Hung commented:

Sherry ChungScott Yan Does anyone have iPhone 11 for verifying this issue? I try this on my iPhone 12 pro is normal. I can't reproduce this issue.

[sync-by-unito[bot]]

➤ Sherry Chung commented:

Kenny Hung I can reproduce it on iPhone11. It’t not always happen. I took 5 photos in the dark, 3of them without flight. And I can’t find the rule which always happen

Situation:

1. The flight did flash
2. There is sound after flash when I press photo button
3. In the short preview image, it seems that the photo is with flash
4. When entering the edit photo page. I seephoto with no flash.

My iOS version is 15.7.1.

[sync-by-unito[bot]]

➤ Sherry Chung commented:

Kenny Hung do other lower ipone also encounter this problem? (eg. IPhone 8)

[sync-by-unito[bot]]

➤ Kenny Hung commented:

Sherry Chung It seems to try it more times to reproduce it. I try it on iPhone 8 not every time could reproduce it.

[sync-by-unito[bot]]

➤ Sherry Chung commented:

Kenny Hung Are you take photo in a dark place?

[sync-by-unito[bot]]

➤ Scott Yan commented:

on my site iphone 12 / ios 16.3 try 6 time for take photo , 6 time for video . can't reproduce this issue

[sync-by-unito[bot]]

➤ Sherry Chung commented:

Move to tracking since only iPhone11 will encounter this issue.

[sync-by-unito[bot]]

➤ Sherry Chung commented:

QA confirmed this is a valid issue and only happened on iPhone 11 when taking pictures in the dark with the flash on.

[sync-by-unito[bot]]

➤ Kenny Hung commented:

Updated, sometimes I can reproduce on iPhone 8, not every time.

I think it doesn't need to change priority, but it could move to product backlog.

[scott-dt]

Thank you for bringing the issue with the flash on iOS to our attention.

We have recently released an update that addresses this issue. Please update your Capture App to the latest version and try using the flash feature again. This update should resolve the problem you're experiencing.

Thank you for your patience and support.