twofactor_totp
twofactor_totp copied to clipboard
nextcloud
Two-factor challenge failed
Steps to reproduce
After some time the two factor code does not work. I have to reboot the server and than it will work for some time.
- Login with username and password
- enter the two factor code
- code was not accepted
- enter an new two factor code
- code was not accepted
- reboot the server
- login
- enter two factor code
- code will be accepted
In nextcloud i can see this warning
Two-factor challenge failed: Tobias (Remote IP: xxxxxx)
Expected behaviour
The two factor works without a reboot.
Actual behaviour
The two factor works randomly after some time not.
Server configuration
Operating system: Linux 4.18.0-477 -> Nextcloud is running in docker containers
Web server: nginx/1.20.2 (fpm-fcgi)
Database: pgsql PostgreSQL 14.2
PHP version: 8.2.18
Version: (see admin page) 28.0.4 - 28.0.4.1
Updated from an older version or fresh install:
List of activated apps:
- activity: 2.20.0
- admin_audit: 1.18.0
- bookmarks: 13.1.3
- bruteforcesettings: 2.8.0
- calendar: 4.6.7
- circles: 28.0.0
- cloud_federation_api: 1.11.0
- comments: 1.18.0
- contacts: 5.5.3
- contactsinteraction: 1.9.0
- cookbook: 0.11.0
- cospend: 1.6.1
- dashboard: 7.8.0
- dav: 1.29.1
- deck: 1.12.2
- drawio: 3.0.2
- federatedfilesharing: 1.18.0
- federation: 1.18.0
- files: 2.0.0
- files_external: 1.20.0
- files_markdown: 2.4.1
- files_pdfviewer: 2.9.0
- files_reminders: 1.1.0
- files_sharing: 1.20.0
- files_trashbin: 1.18.0
- files_versions: 1.21.0
- firstrunwizard: 2.17.0
- groupfolders: 16.0.6
- logreader: 2.13.0
- lookup_server_connector: 1.16.0
- mail: 3.5.8
- maps: 1.3.1
- news: 24.0.0
- nextcloud_announcements: 1.17.0
- notes: 4.9.4
- notifications: 2.16.0
- notify_push: 0.6.10
- oauth2: 1.16.3
- onlyoffice: 9.1.2
- password_policy: 1.18.0
- passwords: 2024.4.21
- photos: 2.4.0
- polls: 7.0.3
- privacy: 1.12.0
- provisioning_api: 1.18.0
- recommendations: 2.0.0
- related_resources: 1.3.0
- richdocuments: 8.3.4
- serverinfo: 1.18.0
- settings: 1.10.1
- sharebymail: 1.18.0
- spreed: 18.0.7
- support: 1.11.1
- survey_client: 1.16.0
- systemtags: 1.18.0
- tasks: 0.15.0
- text: 3.9.1
- theming: 2.3.0
- twofactor_backupcodes: 1.17.0
- twofactor_totp: 10.0.0-beta.2
- updatenotification: 1.18.0
- user_status: 1.8.1
- viewer: 2.2.0
- weather_status: 1.8.0
- workflowengine: 2.10.0
If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your server installation folder
The content of config/config.php:
If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your Nextcloud installation folder
or
Insert your config.php content here
Make sure to remove all sensitive content such as passwords. (e.g. database password, passwordsalt, secret, smtp password, …)
Client configuration
Browser:
Operating system:
Logs
Web server error log
Insert your webserver log here
Server log (data/nextcloud.log)
Two-factor challenge failed: Tobias (Remote IP: xxxxxx)
Browser log
Insert your browser log here, this could for example include:
a) The javascript console log
b) The network log
Had a similar problem, solved it by synchronizing the clock
first check timedatectl status, if the system clock is not synchronized, execute apt install systemd-timesyncd, then timedatectl set-ntp true
