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Splash Screen Stuck

Open apesorguk opened this issue 9 months ago • 10 comments

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Steps to reproduce

  1. Instal latest version of Talk on windows.
  2. Start Nextcloud Talk
  3. Stays on splash and never progresses.

Expected behaviour

Load into Nextcloud Talk Client

Actual behaviour

Image

Diagnosis and logs

Can not produce any as it will not load.

apesorguk avatar Mar 06 '25 14:03 apesorguk

Might be a duplicate of #1135, please try to open %AppData% directory in Explorer and remove Nextcloud Talk directory.

Antreesy avatar Mar 06 '25 15:03 Antreesy

Might be a duplicate of #1135, please try to open %AppData% directory in Explorer and remove Nextcloud Talk directory.

I have done what the fix says and still same issue.

apesorguk avatar Mar 06 '25 16:03 apesorguk

@apesorguk Could you click on the splash screen, then press CTRL+SHIFT+I, and then on the following buttons?

Image

This will open dev tools in a new window. Do you have any errors in the console Tab?

ShGKme avatar Mar 06 '25 17:03 ShGKme

Hi, it was the listed issue here https://github.com/nextcloud/talk-desktop/issues/1156#issuecomment-2704179937

apesorguk avatar Mar 12 '25 11:03 apesorguk

I have the same issue on Macos:

Image

Omaha2002 avatar Mar 12 '25 12:03 Omaha2002

For Macos delete: ~/Library/Application Support/Nextcloud Talk directory

Have to fill in the server again afterwards

Omaha2002 avatar Mar 12 '25 12:03 Omaha2002

So I can confirm the issue is not just isolated to Windows but also my Linux machines. So for the moment, we are just using talk in the browser and phone as it's a pain to get Nextcloud Talk App working on laptops and PCs. 👎

apesorguk avatar Mar 13 '25 11:03 apesorguk

So I can confirm the issue is not just isolated to Windows but also my Linux machines. So for the moment, we are just using talk in the browser and phone as it's a pain to get Nextcloud Talk App working on laptops and PCs. 👎

Could you give a try to instructions from https://github.com/nextcloud/talk-desktop/issues/1156#issuecomment-2704539879 again, so we can get more information on what's happening on your end? CTRL+SHIFT+I combination works for me on stable build

Antreesy avatar Mar 13 '25 12:03 Antreesy

So I can confirm the issue is not just isolated to Windows but also my Linux machines. So for the moment, we are just using talk in the browser and phone as it's a pain to get Nextcloud Talk App working on laptops and PCs. 👎

Could you give a try to instructions from #1156 (comment) again, so we can get more information on what's happening on your end? CTRL+SHIFT+I combination works for me on stable build

I did that, and in the console, there are no logs or errors.

Image

apesorguk avatar Mar 13 '25 16:03 apesorguk

I did that, and in the console, there are no logs or errors.

Try to reload after opening with CTRL+R.

If there is no error, please, switch to the Network tab and check for a request that got stuck.

ShGKme avatar Mar 18 '25 19:03 ShGKme