nextcloud
Multi account issues
Steps to reproduce
I have multiple accounts (5+) registered on the app that are all on the same server, let's call the first one account A and a second one account B.
Expected behaviour
When connected with an account, it should only show conversations from that account, when sending a message, it should be from that account. When checking info, it should be info from that account.
Actual behaviour
When I'm connected with account B and I try to open a conversation or check account info it seems to revert back internally to account A, the first that I registered, showing the info and conversation from account A but still showing that it's account B connected and the avatar from account B. Changing to account A and back to account B shows the right conversations until I try to open a conversation or check account info again. Sometimes things go really wrong, messages are sent by another account or the conversation doesn't open at all.
Device brand and model
Samsung Galaxy S10
Android version
12
Nextcloud Talk app version
19.0.1
Nextcloud server version
29.0.3
Talk version
19.0.7
Custom Signaling server configured
None
Custom TURN server configured
None
Custom STUN server configured
None
Android logs
No response
Server log
No response
Additional information
Most conversations are direct conversations between the different accounts.
@timkrief , I can confirm strange behaviours with multiaccount on the same server, or multiaccounts between differents servers. I've two accounts with the same username on 2 diferent servers... and I only receive notifications on the account on 1st server configured for the "matching username". Other accounts on the 2on server (with no duplicated account username) receive notifications correctly. See: https://github.com/nextcloud/talk-android/issues/3658#issue-2151158488
Same problem. I made some tests, and it seems that the problem come from the session tokens. If there are more than one session tokens for the same device on the same server, the server doesn't know which session token to use when the app attempt to retrieve data. As a workaround, you need to clean up one session on the device and reconnect it, or clean the session tokens at the server side.
As a workaround, you need to clean up one session on the device and reconnect it, or clean the session tokens at the server side.
@Arnith I'm not sure how I would have to do this. Do you have documentation on this?
Thanks @Arnith !! In my case, I think I've done 'login out' and 'login in' on serveral devices, and always happens the same, only the 1rs account configured on Android Talk receive notifications.
In my case, the servers and the accounts could have the same initial token, because the 2nd server was cloned from de 1st one. So probably, my user has the same token on the two servers.
It's possible "renew" the user account token without deleting it ? And the same for the server ? (https://help.nextcloud.com/t/set-serverinfo-token-in-config-file/163475)
@timkrief have you been lucky ? @AndyScherzinger, @mahibi can you help us, or guide to someone that could help us ?
Thanks in advance.
...
@timkrief have you been lucky ?
@migulen no, sorry, I'm not well versed with the sessions or session tokens, client or server side. I don't know how to change them or update them. I can't use the app right now with more than one account.
It's possible to revoke a device from the device itself on the app (remove the account and add new account) or from the user settings in menu "Security". There is normally also an occ command, but I don't remember it.
@Arnith thanks for the comment, but I've already done that a lof of times, by the two ways, and it doesn't work.
Has to be involved something more.
@mahibi ,
On my case I'm trying to isolate if the problem of the notifications only comes because I've the same user login on the two servers, and if them are not relayed because the Nextcloud Talk App can't manage itself, or because FCG (Firebase Cloud Messaging) it's not informing correctly to the Nextcloud Talk App.
I can confirm that with Android based mobiles that support "duplicated apps" (like Xiaomi are) I'm able to configure the 2 accounts on the "duplicate Nextcloud Talk app", with the same username , but diferent Nextcloud server, and both receive the notificacions correctly. So I think that Nextcloud Talk App isn't able to manage this situation, but I'm not 100% sure.
By other way, when you share a file (like an image) from other app (like firefox) to Nextcloud Talk App, it's impossible to "switch the user account if you have 2 (or more) accounts configured", it always shows the last checked account.
The version of Nextcloud Talk Android App is: v20.0.1 The version of Nextcloud Server is: v28.0.10 The version of Nextcloud Talk/Spreed (Server side): v18.0.11
I hope it helps.
NOTE: Samsung Android mobiles don't have the "Duplicate Apps" like Xiaomi have, so it's more important for the first mobiles, the second one, you can do a little workaround for 2 accounts, but not for more.
#3658