Serverinfo Regression after update to 20.0.10: reported files and storages amount is 0

[GAS85]

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Steps to reproduce

1. Update to 20.0.10
2. Open ..index.php/settings/admin/serverinfo
3. See 0 files and 0 storages being reported
4. Do API call:

curl -m 45 -s -u user:password https://FQDN/ocs/v2.php/apps/serverinfo/api/v1/info | grep -E "num_files|num_storages"
    <num_files>0</num_files>
    <num_storages>0</num_storages>
    <num_storages_local>4</num_storages_local>
    <num_storages_home>10</num_storages_home>
    <num_storages_other>5</num_storages_other>

5. See that 0 returned.

    <num_files>0</num_files>
    <num_storages>0</num_storages>

Expected behaviour

Reporting should provide correct values

Actual behaviour

After update reported files amount is 0.

Server configuration

Operating system: Ubuntu 20.04

Web server: Apache/2.4.48 (Ubuntu)

Database: mysql Ver 15.1 Distrib 10.3.29-MariaDB

PHP version: 7.4.20

Nextcloud version: 20.0.10

Updated from an older Nextcloud/ownCloud or fresh install: Update from 20.0.9

Where did you install Nextcloud from: Official

Signing status:

Signing status

No errors have been found.

List of activated apps:

App list

Enabled:
  - accessibility: 1.6.0
  - activity: 2.13.4
  - admin_audit: 1.10.0
  - audioplayer: 3.1.0
  - bruteforcesettings: 2.1.0
  - calendar: 2.2.2
  - checksum: 1.1.2
  - cloud_federation_api: 1.3.0
  - comments: 1.10.0
  - contacts: 3.5.1
  - contactsinteraction: 1.1.0
  - data_request: 1.7.0
  - dav: 1.16.2
  - deck: 1.2.7
  - drawio: 1.0.0
  - external: 3.7.2
  - extract: 1.3.1
  - facerecognition: 0.7.2
  - federatedfilesharing: 1.10.2
  - federation: 1.10.1
  - files: 1.15.0
  - files_automatedtagging: 1.10.1
  - files_downloadactivity: 1.9.0
  - files_external: 1.11.1
  - files_mindmap: 0.0.24
  - files_pdfviewer: 2.0.1
  - files_retention: 1.9.0
  - files_rightclick: 0.17.0
  - files_sharing: 1.12.2
  - files_trashbin: 1.10.1
  - files_versions: 1.13.0
  - files_videoplayer: 1.9.0
  - firstrunwizard: 2.9.0
  - flowupload: 1.1.2
  - forms: 2.2.4
  - gpxmotion: 0.1.0
  - gpxpod: 4.2.8
  - keeweb: 0.6.5
  - logreader: 2.5.0
  - lookup_server_connector: 1.8.0
  - mail: 1.9.5
  - maps: 0.1.8
  - nextcloud_announcements: 1.9.0
  - notes: 4.0.4
  - notifications: 2.8.0
  - oauth2: 1.8.0
  - ocdownloader: 1.7.11
  - password_policy: 1.10.1
  - phonetrack: 0.6.7
  - photos: 1.2.3
  - polls: 1.8.3
  - previewgenerator: 3.1.1
  - privacy: 1.4.0
  - provisioning_api: 1.10.0
  - radio: 1.0.3
  - recommendations: 0.8.0
  - serverinfo: 1.10.0
  - settings: 1.2.0
  - sharebymail: 1.10.0
  - side_menu: 1.23.1
  - spreed: 10.0.7
  - support: 1.3.0
  - survey_client: 1.8.0
  - systemtags: 1.10.0
  - text: 3.1.0
  - theming: 1.11.0
  - twofactor_backupcodes: 1.9.0
  - twofactor_totp: 5.0.0
  - unsplash: 1.2.2
  - updatenotification: 1.10.0
  - user_status: 1.0.1
  - video_converter: 1.0.1
  - viewer: 1.4.0
  - weather: 1.7.5
  - weather_status: 1.0.0
  - workflowengine: 2.2.0
Disabled:
  - dashboard
  - encryption
  - files_antivirus
  - gpxedit
  - impersonate
  - ocr
  - user_ldap

Nextcloud configuration:

Config report

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "***REMOVED SENSITIVE VALUE***",
            "***REMOVED SENSITIVE VALUE***",
            "***REMOVED SENSITIVE VALUE***"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "overwrite.cli.url": "https:\/\/cloud.sitnikov.ga",
        "dbtype": "mysql",
        "version": "20.0.10.1",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "filesystem_check_changes": 0,
        "filelocking.enabled": true,
        "memcache.local": "\\OC\\Memcache\\APCu",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 0,
            "timeout": 1.5
        },
        "mail_smtpmode": "smtp",
        "mail_smtpauthtype": "LOGIN",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "maintenance": false,
        "theme": "",
        "logfile": "\/var\/nextcloud\/data\/nextcloud.log",
        "loglevel": 1,
        "trashbin_retention_obligation": "14, auto",
        "versions_retention_obligation": "14, auto",
        "data-fingerprint": "***REMOVED SENSITIVE VALUE***",
        "enable_previews": true,
        "enabledPreviewProviders": [
            "OC\\Preview\\PNG",
            "OC\\Preview\\JPEG",
            "OC\\Preview\\GIF",
            "OC\\Preview\\BMP",
            "OC\\Preview\\XBitmap",
            "OC\\Preview\\Movie",
            "OC\\Preview\\PDF",
            "OC\\Preview\\MP3",
            "OC\\Preview\\TXT",
            "OC\\Preview\\MarkDown"
        ],
        "preview_max_x": 1920,
        "preview_max_y": 1080,
        "jpeg_quality": 90,
        "auth.bruteforce.protection.enabled": true,
        "simpleSignUpLink.shown": false,
        "mail_smtpsecure": "tls",
        "mail_smtpauth": 1,
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "587",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "twofactor_enforced": true,
        "twofactor_enforced_groups": [
            "admin"
        ],
        "twofactor_enforced_excluded_groups": [],
        "has_rebuilt_cache": true,
        "updater.release.channel": "stable",
        "app_install_overwrite": [
            "keeweb",
            "radio"
        ],
        "mail_sendmailmode": "smtp"
    }
}

Are you using external storage, if yes which one: local + webdav

Are you using encryption: no

Are you using an external user-backend, if yes which one: no

Logs

Nothing related this issue

[Lymkwi]

This might be a duplicate of #314 although it didn't mention the storage metric, and you are not running the same version mentioned there (both could be affected anyways).

[ghost]

Caused by missing background job. If there is no background job support you will have to update the instance to get latest serverinfo app. To check background job support:

cat /var/www/html/nextcloud/apps/serverinfo/appinfo/info.xml | grep UpdateStorageStats
        <job>OCA\ServerInfo\Jobs\UpdateStorageStats</job>

To check jobs:

MariaDB [nextcloud]> select * from oc_jobs where class='OCA\\ServerInfo\\Jobs\\UpdateStorageStats';
+-------+----------------------------------------+----------+------------+--------------+-------------+--------------------+
| id    | class                                  | argument | last_run   | last_checked | reserved_at | execution_duration |
+-------+----------------------------------------+----------+------------+--------------+-------------+--------------------+
| 13706 | OCA\ServerInfo\Jobs\UpdateStorageStats | null     | 1623481803 |   1623482103 |           0 |                  0 |
+-------+----------------------------------------+----------+------------+--------------+-------------+--------------------+

If nothing found try re-enabling serverinfo:

sudo -u www-data php -f /var/www/html/nextcloud/occ app:disable serverinfo
sudo -u www-data php -f /var/www/html/nextcloud/occ app:enable serverinfo

[GAS85]

Thanks, reenabling an app did the Job.

curl -m 45 -s -u user:password https://FADN/ocs/v2.php/apps/serverinfo/api/v1/info | grep -E "num_files|num_storages"
    <num_files>1015663</num_files>
    <num_storages>19</num_storages>

Was not aware that there is a dedicated app for this job.

[joshtrichards]

This should have been closed out as it was resolved long ago.