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[Bug]: file upload slows down and timeout
⚠️ This issue respects the following points: ⚠️
- [x] This is a bug, not a question or a configuration/webserver/proxy issue.
- [x] This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
- [x] Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
- [x] I agree to follow Nextcloud's Code of Conduct.
Bug description
When uploading a file, the upload speed slows down up to a few bytes then timeouts.
Steps to reproduce
- Upload any file (select or drop)
- Hover on the progress bar on top and look at the upload speeds going down (< 1 KB∕s)
- Wait a few seconds
- File upload timeout
Expected behavior
Being able to upload. Right now, we can only use nextcloud as read only.
As a temporary solution, we are uploading to nextcloud via the linux files and execute php occ groupfolders:scan --all.
Nextcloud Server version
31
Operating system
Debian/Ubuntu
PHP engine version
PHP 8.3
Web server
Nginx
Database engine version
MySQL
Is this bug present after an update or on a fresh install?
None
Are you using the Nextcloud Server Encryption module?
Encryption is Disabled
What user-backends are you using?
- [x] Default user-backend (database)
- [x] LDAP/ Active Directory
- [ ] SSO - SAML
- [ ] Other
Configuration report
{
"system": {
"has_internet_connection": true,
"htaccess.RewriteBase": "\/",
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"instanceid": "***REMOVED SENSITIVE VALUE***",
"overwritewebroot": "nc",
"overwriteprotocol": "https",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"***REMOVED SENSITIVE VALUE***"
],
"version": "31.0.8.1",
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"overwrite.cli.url": "https:\/\/***REMOVED SENSITIVE VALUE***\/nc\/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "3306",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"default_language": "fr",
"default_locale": "fr_FR",
"default_phone_region": "FR",
"ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory",
"maintenance": false,
"loglevel": 2,
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "smtp",
"mail_sendmailmode": "smtp",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": 587,
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauthtype": "LOGIN",
"trashbin_retention_obligation": "0, 31",
"appstoreenabled": true,
"maintenance_window_start": 1
}
}
List of activated Apps
Enabled:
- activity: 4.0.0
- app_api: 5.0.2
- bruteforcesettings: 4.0.0
- checksum: 1.2.6
- circles: 31.0.0
- cloud_federation_api: 1.14.0
- dav: 1.33.0
- federatedfilesharing: 1.21.0
- files: 2.3.1
- files_downloadlimit: 4.0.0
- files_pdfviewer: 4.0.0
- files_reminders: 1.4.0
- files_sharing: 1.23.1
- files_trashbin: 1.21.0
- files_versions: 1.24.0
- groupfolders: 19.1.7
- logreader: 4.0.0
- lookup_server_connector: 1.19.0
- notifications: 4.0.0
- oauth2: 1.19.1
- password_policy: 3.0.0
- privacy: 3.0.0
- profile: 1.0.0
- provisioning_api: 1.21.0
- recommendations: 4.0.0
- related_resources: 2.0.0
- serverinfo: 3.0.0
- settings: 1.14.0
- text: 5.0.0
- theming: 2.6.1
- twofactor_backupcodes: 1.20.0
- user_ldap: 1.22.0
- viewer: 4.0.0
- webhook_listeners: 1.2.0
- workflowengine: 2.13.0
Disabled:
- admin_audit: 1.21.0 (installed 1.10.0)
- checksum_old: 1.2.5
- comments: 1.21.0 (installed 1.10.0)
- contactsinteraction: 1.12.0 (installed 1.1.0)
- dashboard: 7.11.0 (installed 7.0.0)
- encryption: 2.19.0
- federation: 1.21.0 (installed 1.10.1)
- files_external: 1.23.0
- firstrunwizard: 4.0.0 (installed 2.9.0)
- groupfolders_old: 18.0.9
- nextcloud_announcements: 3.0.0 (installed 1.9.0)
- photos: 4.0.0 (installed 1.2.0)
- sharebymail: 1.21.0 (installed 1.10.0)
- support: 3.0.0 (installed 1.3.0)
- survey_client: 3.0.0 (installed 1.8.0)
- suspicious_login: 9.0.1
- systemtags: 1.21.1 (installed 1.10.0)
- twofactor_nextcloud_notification: 5.0.0
- twofactor_totp: 13.0.0-dev.0
- updatenotification: 1.21.0 (installed 1.10.0)
- user_status: 1.11.0 (installed 1.0.1)
- weather_status: 1.11.0 (installed 1.0.0)
Nextcloud Signing status
No errors have been found.
Nextcloud Logs
{"reqId":"7kxju6wylWx1Myaj9e0k","level":1,"time":"2025-12-09T02:45:02+00:00","remoteAddr":"","user":"--","app":"OC\\Log\\Rotate","method":"","url":"/nc/cron.php","message":"Log file \"/var/www/html/data/nextcloud.log\" was over 104857600 bytes, moved to \"/var/www/html/data/nextcloud.log.1\"","userAgent":"--","version":"31.0.8.1","data":{"app":"OC\\Log\\Rotate"}}
{"reqId":"YbB1TxzxH3EiMd6NMey6","level":1,"time":"2025-12-09T02:45:02+00:00","remoteAddr":"","user":"--","app":"user_ldap","method":"","url":"/nc/cron.php","message":"service \"updateGroups\" - groups do not seem to be configured properly, aborting.","userAgent":"--","version":"31.0.8.1","data":{"app":"user_ldap"}}
{"reqId":"w47CGg4Sm1Bq5WhmhTZF","level":1,"time":"2025-12-09T02:45:16+00:00","remoteAddr":"10.2.0.50","user":"--","app":"core","method":"GET","url":"/nc/index.php","message":"Trusted domain error. \"10.2.0.50\" tried to access using \"10.2.0.53\" as host.","userAgent":"Zabbix","version":"31.0.8.1","data":{"app":"core"}}
{"reqId":"w47CGg4Sm1Bq5WhmhTZF","level":1,"time":"2025-12-09T02:45:16+00:00","remoteAddr":"10.2.0.50","user":"--","app":"no app in context","method":"GET","url":"/nc/index.php","message":"Unable to generate a URL for the named route \"ocs.password_policy.api.generate\" as such route does not exist.","userAgent":"Zabbix","version":"31.0.8.1","exception":{"Exception":"Symfony\\Component\\Routing\\Exception\\RouteNotFoundException","Message":"Unable to generate a URL for the named route \"ocs.password_policy.api.generate\" as such route does not exist.","Code":0,"Trace":[{"file":"/var/www/html/lib/private/Route/Router.php","line":387,"function":"generate","class":"Symfony\\Component\\Routing\\Generator\\UrlGenerator","type":"->","args":["ocs.password_policy.api.generate",[],1]},{"file":"/var/www/html/lib/private/Route/CachingRouter.php","line":50,"function":"generate","class":"OC\\Route\\Router","type":"->","args":["ocs.password_policy.api.generate",[],false]},{"file":"/var/www/html/lib/private/URLGenerator.php","line":99,"function":"generate","class":"OC\\Route\\CachingRouter","type":"->","args":["ocs.password_policy.API.generate",[],false]},{"file":"/var/www/html/apps/password_policy/lib/Capabilities.php","line":66,"function":"linkToOCSRouteAbsolute","class":"OC\\URLGenerator","type":"->","args":["password_policy.API.generate"]},{"file":"/var/www/html/lib/private/CapabilitiesManager.php","line":61,"function":"getCapabilities","class":"OCA\\Password_Policy\\Capabilities","type":"->","args":[]},{"file":"/var/www/html/lib/private/Template/JSConfigHelper.php","line":139,"function":"getCapabilities","class":"OC\\CapabilitiesManager","type":"->","args":[false,true]},{"file":"/var/www/html/lib/private/TemplateLayout.php","line":233,"function":"getConfig","class":"OC\\Template\\JSConfigHelper","type":"->","args":[]},{"file":"/var/www/html/lib/private/legacy/OC_Template.php","line":120,"function":"__construct","class":"OC\\TemplateLayout","type":"->","args":["guest","core"]},{"file":"/var/www/html/lib/private/Template/Base.php","line":113,"function":"fetchPage","class":"OC_Template","type":"->","args":[]},{"file":"/var/www/html/lib/base.php","line":828,"function":"printPage","class":"OC\\Template\\Base","type":"->","args":[]},{"file":"/var/www/html/lib/base.php","line":1192,"function":"init","class":"OC","type":"::","args":[]},{"file":"/var/www/html/index.php","line":22,"args":["/var/www/html/lib/base.php"],"function":"require_once"}],"File":"/var/www/html/3rdparty/symfony/routing/Generator/UrlGenerator.php","Line":134,"message":"Unable to generate a URL for the named route \"ocs.password_policy.api.generate\" as such route does not exist.","exception":{},"CustomMessage":"Unable to generate a URL for the named route \"ocs.password_policy.api.generate\" as such route does not exist."}}
{"reqId":"w47CGg4Sm1Bq5WhmhTZF","level":1,"time":"2025-12-09T02:45:16+00:00","remoteAddr":"10.2.0.50","user":"--","app":"no app in context","method":"GET","url":"/nc/index.php","message":"Unable to generate a URL for the named route \"ocs.password_policy.api.validate\" as such route does not exist.","userAgent":"Zabbix","version":"31.0.8.1","exception":{"Exception":"Symfony\\Component\\Routing\\Exception\\RouteNotFoundException","Message":"Unable to generate a URL for the named route \"ocs.password_policy.api.validate\" as such route does not exist.","Code":0,"Trace":[{"file":"/var/www/html/lib/private/Route/Router.php","line":387,"function":"generate","class":"Symfony\\Component\\Routing\\Generator\\UrlGenerator","type":"->","args":["ocs.password_policy.api.validate",[],1]},{"file":"/var/www/html/lib/private/Route/CachingRouter.php","line":50,"function":"generate","class":"OC\\Route\\Router","type":"->","args":["ocs.password_policy.api.validate",[],false]},{"file":"/var/www/html/lib/private/URLGenerator.php","line":99,"function":"generate","class":"OC\\Route\\CachingRouter","type":"->","args":["ocs.password_policy.API.validate",[],false]},{"file":"/var/www/html/apps/password_policy/lib/Capabilities.php","line":67,"function":"linkToOCSRouteAbsolute","class":"OC\\URLGenerator","type":"->","args":["password_policy.API.validate"]},{"file":"/var/www/html/lib/private/CapabilitiesManager.php","line":61,"function":"getCapabilities","class":"OCA\\Password_Policy\\Capabilities","type":"->","args":[]},{"file":"/var/www/html/lib/private/Template/JSConfigHelper.php","line":139,"function":"getCapabilities","class":"OC\\CapabilitiesManager","type":"->","args":[false,true]},{"file":"/var/www/html/lib/private/TemplateLayout.php","line":233,"function":"getConfig","class":"OC\\Template\\JSConfigHelper","type":"->","args":[]},{"file":"/var/www/html/lib/private/legacy/OC_Template.php","line":120,"function":"__construct","class":"OC\\TemplateLayout","type":"->","args":["guest","core"]},{"file":"/var/www/html/lib/private/Template/Base.php","line":113,"function":"fetchPage","class":"OC_Template","type":"->","args":[]},{"file":"/var/www/html/lib/base.php","line":828,"function":"printPage","class":"OC\\Template\\Base","type":"->","args":[]},{"file":"/var/www/html/lib/base.php","line":1192,"function":"init","class":"OC","type":"::","args":[]},{"file":"/var/www/html/index.php","line":22,"args":["/var/www/html/lib/base.php"],"function":"require_once"}],"File":"/var/www/html/3rdparty/symfony/routing/Generator/UrlGenerator.php","Line":134,"message":"Unable to generate a URL for the named route \"ocs.password_policy.api.validate\" as such route does not exist.","exception":{},"CustomMessage":"Unable to generate a URL for the named route \"ocs.password_policy.api.validate\" as such route does not exist."}}
{"reqId":"f5NGSJtA0m0OK9d3e0Bn","level":1,"time":"2025-12-09T02:45:46+00:00","remoteAddr":"10.2.0.50","user":"--","app":"core","method":"GET","url":"/nc/index.php","message":"Trusted domain error. \"10.2.0.50\" tried to access using \"10.2.0.53\" as host.","userAgent":"Zabbix","version":"31.0.8.1","data":{"app":"core"}}
{"reqId":"f5NGSJtA0m0OK9d3e0Bn","level":1,"time":"2025-12-09T02:45:46+00:00","remoteAddr":"10.2.0.50","user":"--","app":"no app in context","method":"GET","url":"/nc/index.php","message":"Unable to generate a URL for the named route \"ocs.password_policy.api.generate\" as such route does not exist.","userAgent":"Zabbix","version":"31.0.8.1","exception":{"Exception":"Symfony\\Component\\Routing\\Exception\\RouteNotFoundException","Message":"Unable to generate a URL for the named route \"ocs.password_policy.api.generate\" as such route does not exist.","Code":0,"Trace":[{"file":"/var/www/html/lib/private/Route/Router.php","line":387,"function":"generate","class":"Symfony\\Component\\Routing\\Generator\\UrlGenerator","type":"->","args":["ocs.password_policy.api.generate",[],1]},{"file":"/var/www/html/lib/private/Route/CachingRouter.php","line":50,"function":"generate","class":"OC\\Route\\Router","type":"->","args":["ocs.password_policy.api.generate",[],false]},{"file":"/var/www/html/lib/private/URLGenerator.php","line":99,"function":"generate","class":"OC\\Route\\CachingRouter","type":"->","args":["ocs.password_policy.API.generate",[],false]},{"file":"/var/www/html/apps/password_policy/lib/Capabilities.php","line":66,"function":"linkToOCSRouteAbsolute","class":"OC\\URLGenerator","type":"->","args":["password_policy.API.generate"]},{"file":"/var/www/html/lib/private/CapabilitiesManager.php","line":61,"function":"getCapabilities","class":"OCA\\Password_Policy\\Capabilities","type":"->","args":[]},{"file":"/var/www/html/lib/private/Template/JSConfigHelper.php","line":139,"function":"getCapabilities","class":"OC\\CapabilitiesManager","type":"->","args":[false,true]},{"file":"/var/www/html/lib/private/TemplateLayout.php","line":233,"function":"getConfig","class":"OC\\Template\\JSConfigHelper","type":"->","args":[]},{"file":"/var/www/html/lib/private/legacy/OC_Template.php","line":120,"function":"__construct","class":"OC\\TemplateLayout","type":"->","args":["guest","core"]},{"file":"/var/www/html/lib/private/Template/Base.php","line":113,"function":"fetchPage","class":"OC_Template","type":"->","args":[]},{"file":"/var/www/html/lib/base.php","line":828,"function":"printPage","class":"OC\\Template\\Base","type":"->","args":[]},{"file":"/var/www/html/lib/base.php","line":1192,"function":"init","class":"OC","type":"::","args":[]},{"file":"/var/www/html/index.php","line":22,"args":["/var/www/html/lib/base.php"],"function":"require_once"}],"File":"/var/www/html/3rdparty/symfony/routing/Generator/UrlGenerator.php","Line":134,"message":"Unable to generate a URL for the named route \"ocs.password_policy.api.generate\" as such route does not exist.","exception":{},"CustomMessage":"Unable to generate a URL for the named route \"ocs.password_policy.api.generate\" as such route does not exist."}}
{"reqId":"f5NGSJtA0m0OK9d3e0Bn","level":1,"time":"2025-12-09T02:45:46+00:00","remoteAddr":"10.2.0.50","user":"--","app":"no app in context","method":"GET","url":"/nc/index.php","message":"Unable to generate a URL for the named route \"ocs.password_policy.api.validate\" as such route does not exist.","userAgent":"Zabbix","version":"31.0.8.1","exception":{"Exception":"Symfony\\Component\\Routing\\Exception\\RouteNotFoundException","Message":"Unable to generate a URL for the named route \"ocs.password_policy.api.validate\" as such route does not exist.","Code":0,"Trace":[{"file":"/var/www/html/lib/private/Route/Router.php","line":387,"function":"generate","class":"Symfony\\Component\\Routing\\Generator\\UrlGenerator","type":"->","args":["ocs.password_policy.api.validate",[],1]},{"file":"/var/www/html/lib/private/Route/CachingRouter.php","line":50,"function":"generate","class":"OC\\Route\\Router","type":"->","args":["ocs.password_policy.api.validate",[],false]},{"file":"/var/www/html/lib/private/URLGenerator.php","line":99,"function":"generate","class":"OC\\Route\\CachingRouter","type":"->","args":["ocs.password_policy.API.validate",[],false]},{"file":"/var/www/html/apps/password_policy/lib/Capabilities.php","line":67,"function":"linkToOCSRouteAbsolute","class":"OC\\URLGenerator","type":"->","args":["password_policy.API.validate"]},{"file":"/var/www/html/lib/private/CapabilitiesManager.php","line":61,"function":"getCapabilities","class":"OCA\\Password_Policy\\Capabilities","type":"->","args":[]},{"file":"/var/www/html/lib/private/Template/JSConfigHelper.php","line":139,"function":"getCapabilities","class":"OC\\CapabilitiesManager","type":"->","args":[false,true]},{"file":"/var/www/html/lib/private/TemplateLayout.php","line":233,"function":"getConfig","class":"OC\\Template\\JSConfigHelper","type":"->","args":[]},{"file":"/var/www/html/lib/private/legacy/OC_Template.php","line":120,"function":"__construct","class":"OC\\TemplateLayout","type":"->","args":["guest","core"]},{"file":"/var/www/html/lib/private/Template/Base.php","line":113,"function":"fetchPage","class":"OC_Template","type":"->","args":[]},{"file":"/var/www/html/lib/base.php","line":828,"function":"printPage","class":"OC\\Template\\Base","type":"->","args":[]},{"file":"/var/www/html/lib/base.php","line":1192,"function":"init","class":"OC","type":"::","args":[]},{"file":"/var/www/html/index.php","line":22,"args":["/var/www/html/lib/base.php"],"function":"require_once"}],"File":"/var/www/html/3rdparty/symfony/routing/Generator/UrlGenerator.php","Line":134,"message":"Unable to generate a URL for the named route \"ocs.password_policy.api.validate\" as such route does not exist.","exception":{},"CustomMessage":"Unable to generate a URL for the named route \"ocs.password_policy.api.validate\" as such route does not exist."}}
Additional info
We are using a docker image to host nextcloud.
Nextcloud is behind 2 nginx instances, here are the configs :
- The nginx where nextcloud is installed :
location /nc/ {
proxy_buffering off;
client_max_body_size 0;
client_body_timeout 1d;
proxy_read_timeout 1d;
proxy_send_timeout 1d;
proxy_headers_hash_max_size 512;
proxy_headers_hash_bucket_size 64;
proxy_set_header Host $host;
proxy_set_header X-Forwarded-Proto $scheme;
proxy_set_header X-Real-IP $remote_addr;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
proxy_pass http://nextcloud-app:80/; // container
}
- The second nginx (on another machine) :
location /nc/ {
proxy_buffering off;
client_max_body_size 0;
client_body_timeout 1d;
proxy_read_timeout 1d;
proxy_send_timeout 1d;
proxy_headers_hash_max_size 512;
proxy_headers_hash_bucket_size 64;
proxy_set_header Host $host;
proxy_set_header X-Forwarded-Proto $scheme;
proxy_set_header X-Real-IP $remote_addr;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
add_header Front-End-Https on;
proxy_pass http://<nextcloud_server>:80/nc/;
}
Here is a video of the bug :
https://github.com/user-attachments/assets/08a3a2c3-0770-40f4-bd6c-4dff44352174
Also, we are using group folders.
Please troubleshoot your situation via the community help forum: https://help.nextcloud.com
When you do so, make sure to fill out the entire support template there, including when the problem started.
P.S. Your several maintenance releases behind within the v31 tree.
