nextcloud
[Bug]: iphone display error - empty content
⚠️ This issue respects the following points: ⚠️
- [X] This is a bug, not a question or a configuration/webserver/proxy issue.
- [X] This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
- [X] Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
- [X] I agree to follow Nextcloud's Code of Conduct.
Bug description
text app, dashboard show blank space on iphone through NC mobile app and Safari web pages
Steps to reproduce
- activate iPhone
- open Nc app
- open md file - no display
- open the same md file with safari
- same result
- try to open dashboard - no display
Expected behavior
display content
Installation method
Official All-in-One appliance
Nextcloud Server version
28
Operating system
Debian/Ubuntu
PHP engine version
None
Web server
Apache (supported)
Database engine version
None
Is this bug present after an update or on a fresh install?
Upgraded to a MAJOR version (ex. 28 to 29)
Are you using the Nextcloud Server Encryption module?
Encryption is Disabled
What user-backends are you using?
- [ ] Default user-backend (database)
- [ ] LDAP/ Active Directory
- [ ] SSO - SAML
- [ ] Other
Configuration report
{
"system": {
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"overwriteprotocol": "https",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"domain.net",
"sub.domain.net"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"skeletondirectory": "\/var\/lib\/docker\/volumes\/nextcloud_aio_nextcloud\/_data\/skeleton",
"dbtype": "pgsql",
"version": "29.0.4.1",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"check_data_directory_permissions": true,
"maintenance": false,
"loglevel": "2",
"log_type": "file",
"logfile": "\/var\/www\/html\/data\/nextcloud.log",
"log_rotate_size": "10485760",
"log.condition": {
"apps": [
"admin_audit"
]
},
"preview_max_x": "2048",
"preview_max_y": "2048",
"jpeg_quality": "60",
"enabledPreviewProviders": {
"1": "OC\\Preview\\Image",
"2": "OC\\Preview\\MarkDown",
"3": "OC\\Preview\\MP3",
"4": "OC\\Preview\\TXT",
"5": "OC\\Preview\\OpenDocument",
"6": "OC\\Preview\\Movie",
"0": "OC\\Preview\\Imaginary"
},
"enable_previews": true,
"upgrade.disable-web": true,
"trashbin_retention_obligation": "auto, 30",
"versions_retention_obligation": "auto, 30",
"activity_expire_days": "30",
"simpleSignUpLink.shown": false,
"share_folder": "\/Shared",
"one-click-instance": true,
"one-click-instance.user-limit": 100,
"one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/",
"htaccess.RewriteBase": "\/",
"files_external_allow_create_new_local": true,
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"preview_imaginary_url": "***REMOVED SENSITIVE VALUE***",
"default_language": "fr",
"default_locale": "fr_FR",
"default_phone_region": "FR",
"mail_sendmailmode": "smtp",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauthtype": "LOGIN",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"allow_local_remote_servers": true,
"updatedirectory": "\/nc-updater",
"overwritehost": "domain.net",
"overwrite.cli.url": "https:\/\/domain.net\/",
"updater.release.channel": "stable",
"mail_smtpmode": "smtp",
"mail_smtpsecure": "ssl",
"upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726",
"davstorage.request_timeout": 3600,
"dbpersistent": false,
"appsallowlist": false,
"maintenance_window_start": 100,
"preview_imaginary_key": "***REMOVED SENSITIVE VALUE***",
"defaultapp": "",
"auth.bruteforce.protection.enabled": true,
"ratelimit.protection.enabled": true
}
}
List of activated Apps
Enabled:
- activity: 2.21.1
- admin_audit: 1.19.0
- announcementcenter: 6.8.1
- auto_groups: 1.5.3
- bruteforcesettings: 2.9.0
- calendar: 4.7.13
- cfg_share_links: 5.1.0
- circles: 29.0.0-dev
- cloud_federation_api: 1.12.0
- collectives: 2.13.0
- comments: 1.19.0
- contacts: 6.0.0
- dashboard: 7.9.0
- dav: 1.30.1
- deck: 1.13.1
- event_update_notification: 2.4.0
- external: 5.4.0
- federatedfilesharing: 1.19.0
- files: 2.1.0
- files_antivirus: 5.5.7
- files_downloadlimit: 2.0.0
- files_lock: 29.0.1
- files_pdfviewer: 2.10.0
- files_reminders: 1.2.0
- files_sharing: 1.21.0
- files_trashbin: 1.19.0
- files_versions: 1.22.0
- forms: 4.2.4
- group_default_quota: 0.1.9
- groupfolders: 17.0.1
- impersonate: 1.16.0
- integration_excalidraw: 2.2.0
- integration_youtube: 0.3.0
- logreader: 2.14.0
- lookup_server_connector: 1.17.0
- mail: 3.7.5
- money: 0.28.0
- nextcloud-aio: 0.6.0
- nextcloud_announcements: 1.18.0
- notes: 4.10.1
- notifications: 2.17.0
- notify_push: 0.6.12
- oauth2: 1.17.0
- onlyoffice: 9.3.0
- password_policy: 1.19.0
- polls: 7.1.3
- provisioning_api: 1.19.0
- quota_warning: 1.19.0
- registration: 2.4.0
- related_resources: 1.4.0
- settings: 1.12.0
- sharebymail: 1.19.0
- side_menu: 3.13.1
- spreed: 19.0.7
- support: 1.12.0
- suspicious_login: 7.0.0
- tasks: 0.16.0
- terms_of_service: 2.4.0
- text: 3.10.1
- theming: 2.4.0
- timemanager: 0.3.15
- twofactor_backupcodes: 1.18.0
- unroundedcorners: 1.1.3
- user_status: 1.9.0
- viewer: 2.3.0
- welcome: 1.2.0
- workflowengine: 2.11.0
Disabled:
- contactsinteraction: 1.10.0 (installed 1.6.0)
- cospend: 1.6.1 (installed 1.6.1)
- encryption: 2.17.0
- federation: 1.19.0 (installed 1.17.0)
- files_external: 1.21.0
- files_mindmap: 0.0.30 (installed 0.0.30)
- firstrunwizard: 2.18.0 (installed 2.14.0)
- gestion: 2.5.1 (installed 2.4.3)
- health: 2.2.2 (installed 2.2.2)
- maps: 1.4.0 (installed 1.4.0)
- photos: 2.5.0 (installed 2.3.0)
- privacy: 1.13.0 (installed 1.10.0)
- recommendations: 2.1.0 (installed 1.4.0)
- serverinfo: 1.19.0 (installed 1.16.0)
- survey_client: 1.17.0 (installed 1.13.0)
- systemtags: 1.19.0 (installed 1.18.0)
- timetracker: 0.0.83 (installed 0.0.83)
- transfer: 0.6.3 (installed 0.6.3)
- twofactor_totp: 11.0.0-dev (installed 7.0.0)
- user_ldap: 1.20.0
- weather_status: 1.9.0 (installed 1.5.0)
Nextcloud Signing status
No response
Nextcloud Logs
No response
Additional info
dashboard in safari
md file in NC mobile client
Did this by chance start just after you first updated to v28? If not, when did it start?
Do you have any warnings under Administration settings->Overview?
hi i cant find the version but iOs is 15.8.2. and its the same for Brave too which is up to date. and its the same with nextcloud editor. yeah
overview in brave
I was referring to you checking in your web browser (not on mobile) whether you have any warnings or errors. :-) Though I now see you're using AIO so that's less of a concern. Are you using Cloudflare or doing any theming/customization?
Also, can you provide the output of occ config:list system (or equivalent) and occ app:list (or equivalent), as requested in the bug report template?
hi @joshtrichards and thank you for your concern
no, i'm not using cloudflare or done any customization. I have updated my request with the occ commands as you mentioned. Regards
Please disable the following apps and retest:
side_menu unroundedcorners
i cant find the version but iOs is 15.8.2.
It's an older browser, but in theory should still work.
I think it is caused by this issue: https://github.com/nextcloud-libraries/nextcloud-vue/issues/5589
So iOS < 16.4 will not work as Safari can not handle that regex.
Hi thank you @joshtrichards and @susnux for your messaging
after disabling the two apps mentioned neither can Brave nor the Nextcloud mobile app open and show .md files: blanck
same for the other pages in my browers: there is no content. I'm going to have a look to the 5589 issue :)
The updated library merged for upcoming v30 via #47401
Not sure if we can do anything about this for <30.
@susnux Is vue v8.17 something we feel comfortable adding in a backport to v29?
Is vue v8.17 something we feel comfortable adding in a backport to v29?
Sure non breaking release so this is possible
Fixed in #47566 (we think).
@punkyard Let us know how things look after the next maintenance release.
Hi, here is a feed back as demanded
recent released of AiO 960 has brought a tiny evolution in the display of .MD files in safari browser of my iphone: there is a spinning wheel in the middle of the screen and I can see the title of the document.
Exactly the same behavior in Brave.
In general, I still can't access Talk Discussions, Collectives (but I can see the list of the Collectives in the left panel), Notes, Forms. I can access Task, Deck, Agenda, Contacts, Files list, Photos, Polls, Announcement.
Which logs would be relevant to this issue?
I want to add that -unfortunately- users have left our instance because of too regular issues - after nicely accepting to test our Nextcloud for about a year now.
In general, I still can't access Talk Discussions, Collectives (but I can see the list of the Collectives in the left panel), Notes, Forms.
This are external apps and need to be fixed separately, so please report this on the respective github page of those apps. This should be fixed with updating nextcloud-vue to the latest version for those apps.
This are external apps and need to be fixed separately, so please report this on the respective github page of those apps. This should be fixed with updating nextcloud-vue to the latest version for those apps.
@susnux thanks for your advice I will do it in a second step - i think i will focus on the text app first and see after the text app is displayed correctly