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Published
20 hours ago •
nextcloud
nextcloud
[Bug]: NC28 Changed Behavior when both OnlyOffice and Collabora are enabled
⚠️ This issue respects the following points: ⚠️
- [X] This is a bug, not a question or a configuration/webserver/proxy issue.
- [X] This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
- [X] Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
- [X] I agree to follow Nextcloud's Code of Conduct.
Bug description
I don't know where to report this, so I am reporting it here.
I have had both Onlyoffice /onlyoffice and Collabora / richdocuments installed and working on my Nextcloud server since 2019.
The specific behavior has changed over time (for example, at one point, I had to use "..." -> "View" to edit a file using Collabora)
For several NC versions now, clicking on a ".docx" file would open the file in Collabora/richdocuments, and the "..." menu included "Open in ONLYOFFICE" as an option.
Since updating my server to NC28, I have two problems:
- I can find no configuration that allows both apps to coexist as they did previously
- Edits made in one plugin may or may not appear if I change the enabled plugin configuration and edit the same document using the other editor.
Instead, here is what I am seeing:
- Neither editor appears on the "..." menu
- Clicking on the .docx filename will open the file using Collabora/richdocuments if the onlyoffice app is disabled
- Clicking on the .docx will use onlyoffice if both apps are enabled or if only onlyoffice is enabled
- Changes made in Collabora/richdocuments do not appear in OnlyOffice
- Changes made in OnlyOffice overwrite the changes that were made in Collabora -- but the document history in Collabora shows the "missing" changes
Steps to reproduce
- Upgrade NC to v28 that has both OnlyOffice and Collabora configures
- Attempt to access Onlyoffice and Collabora
Expected behavior
I expected the editor behavior to remain unchanged:
- Clicking on a .docx file would open it in Collabora using richdocuments
- Clicking "..." would offer "Open in ONLYOFFICE"
- Edits made in either app would appear when the file is opened in the other app
Installation method
Community Manual installation with Archive
Nextcloud Server version
28
Operating system
Debian/Ubuntu
PHP engine version
PHP 8.2
Web server
Apache (supported)
Database engine version
PostgreSQL
Is this bug present after an update or on a fresh install?
Upgraded to a MAJOR version (ex. 22 to 23)
Are you using the Nextcloud Server Encryption module?
Encryption is Disabled
What user-backends are you using?
- [X] Default user-backend (database)
- [ ] LDAP/ Active Directory
- [ ] SSO - SAML
- [ ] Other
Configuration report
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"scanresult": "\/results\/fa3a7d24-4303-4cda-8b05-52bd288c9382",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"192.168.200.167",
"cloud.mmsionline.us"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"default_language": "en_US",
"defaultapp": "files",
"knowledgebaseenabled": true,
"remember_login_cookie_lifetime": 1296000,
"session_lifetime": 86400,
"session_keepalive": true,
"auto_logout": false,
"token_auth_enforced": false,
"auth.bruteforce.protection.enabled": true,
"auth.webauthn.enabled": true,
"hide_login_form": false,
"skeletondirectory": "",
"tempdirectory": "\/var\/www\/nc-temp",
"overwrite.cli.url": "https:\/\/cloud.mmsionline.us\/",
"overwritehost": "cloud.mmsionline.us",
"htaccess.RewriteBase": "\/",
"updatedirectory": "\/var\/www\/updater",
"dbtype": "pgsql",
"version": "28.0.1.1",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"logtimezone": "UTC",
"installed": true,
"memcache.local": "\\OC\\Memcache\\APCu",
"memcache.locking": "\\OC\\Memcache\\Redis",
"filelocking.enabled": "true",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 0,
"timeout": 1.5
},
"loglevel": 2,
"log_rotate_size": 104857600,
"logfile": "\/var\/www\/nc-log\/nextcloud.log",
"log.condition": [],
"apps_paths": [
{
"path": "\/var\/www\/nextcloud\/apps",
"url": "\/apps",
"writable": true
},
{
"path": "\/var\/www\/nextcloud\/local",
"url": "\/local",
"writable": true
}
],
"mail_smtpmode": "smtp",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauthtype": "PLAIN",
"mail_smtpauth": 1,
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "587",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"preview_max_scale_factor": 1,
"enabledPreviewProviders": [
"OC\\Preview\\PNG",
"OC\\Preview\\JPEG",
"OC\\Preview\\GIF",
"OC\\Preview\\BMP",
"OC\\Preview\\XBitmap",
"OC\\Preview\\MP3",
"OC\\Preview\\TXT",
"OC\\Preview\\MarkDown",
"OC\\Preview\\OpenDocument",
"OC\\Preview\\Krita"
],
"asset-pipline.enabled": true,
"maintenance": false,
"theme": "",
"updater.release.channel": "stable",
"appcodechecker": false,
"twofactor_enforced": "true",
"twofactor_enforced_groups": [
"admin",
"wcrf.org"
],
"twofactor_enforced_excluded_groups": [],
"mysql.utf8mb4": true,
"app_install_overwrite": [
"passman",
"imap_auth_aicr",
"issuetemplate",
"sociallogin",
"dicomviewer",
"impersonate",
"files_mindmap"
],
"onlyoffice": {
"verify_peer_off": true,
"timeout": 5,
"editors_check_interval": 90
},
"allow_local_remote_servers": true,
"default_phone_region": "US",
"mail_sendmailmode": "smtp"
}
}
List of activated Apps
Enabled:
- activity: 2.20.0
- admin_audit: 1.18.0
- analytics: 4.12.0
- circles: 28.0.0-dev
- cloud_federation_api: 1.11.0
- comments: 1.18.0
- contactsinteraction: 1.9.0
- dashboard: 7.8.0
- dav: 1.29.1
- dicomviewer: 1.2.5
- federatedfilesharing: 1.18.0
- federation: 1.18.0
- files: 2.0.0
- files_external: 1.20.0
- files_mindmap: 0.0.30
- files_pdfviewer: 2.9.0
- files_reminders: 1.1.0
- files_sharing: 1.20.0
- files_trashbin: 1.18.0
- files_versions: 1.21.0
- firstrunwizard: 2.17.0
- impersonate: 1.15.0
- integration_github: 2.0.6
- integration_gitlab: 1.0.18
- integration_openai: 1.2.0
- integration_openproject: 2.5.1
- logreader: 2.13.0
- lookup_server_connector: 1.16.0
- mail: 3.5.3
- nextcloud_announcements: 1.17.0
- notes: 4.9.2
- notifications: 2.16.0
- oauth2: 1.16.3
- password_policy: 1.18.0
- photos: 2.4.0
- privacy: 1.12.0
- provisioning_api: 1.18.0
- recommendations: 2.0.0
- related_resources: 1.3.0
- richdocuments: 8.3.1
- serverinfo: 1.18.0
- settings: 1.10.1
- sharebymail: 1.18.0
- sociallogin: 5.6.3
- support: 1.11.0
- survey_client: 1.16.0
- systemtags: 1.18.0
- tasks: 0.15.0
- text: 3.9.1
- theming: 2.3.0
- twofactor_backupcodes: 1.17.0
- twofactor_email: 2.7.4
- twofactor_totp: 10.0.0-beta.2
- twofactor_webauthn: 1.3.2
- updatenotification: 1.18.0
- user_status: 1.8.1
- viewer: 2.2.0
- weather_status: 1.8.0
- workflowengine: 2.10.0
Disabled:
- bruteforcesettings: 2.8.0 (installed 1.5.0)
- encryption: 2.16.0 (installed 2.15.0)
- imap_auth_aicr: 0.1.3 (installed 0.1.3)
- onlyoffice: 9.0.0 (installed 9.0.0)
- sociallogin-aicr: 3.4.1 (installed 3.4.1)
- suspicious_login: 6.0.0 (installed 5.0.0)
- user_ldap: 1.19.0
Nextcloud Signing status
Technical information
=====================
The following list covers which files have failed the integrity check. Please read
the previous linked documentation to learn more about the errors and how to fix
them.
Results
=======
- user_external
- EXCEPTION
- Exception
- App not found
Raw output
==========
Array
(
[user_external] => Array
(
[EXCEPTION] => Array
(
[class] => Exception
[message] => App not found
)
)
)
Nextcloud Logs
No response
Additional info
No response
