nextcloud
[Bug]: Safari browser does not show login form
⚠️ This issue respects the following points: ⚠️
- [X] This is a bug, not a question or a configuration/webserver/proxy issue.
- [X] This issue is not already reported on Github (I've searched it).
- [X] Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
- [X] Nextcloud Server is running on 64bit capable CPU, PHP and OS.
- [X] I agree to follow Nextcloud's Code of Conduct.
Bug description
With Safari browser and NC 26.0.2 the login form is not showing. Can not login. In the browser console the following error is provided: SyntaxError: Unexpected end of script in core-common.js:2
With Firefox and Google Chrome browsers this issue does not appear and can login into Nextcloud.
Steps to reproduce
- Use latest Safari browser
- Open the nextcloud site. Background is displayed, but no login form
- Can not login
- Tried with Firefox browser, is working
- Tried with Google Chrome browser, is working
Expected behavior
Login page should be loaded correctly in Safari browser.
Installation method
Community Manual installation with Archive
Nextcloud Server version
26
Operating system
RHEL/CentOS
PHP engine version
PHP 8.1
Web server
Nginx
Database engine version
MariaDB
Is this bug present after an update or on a fresh install?
Updated from a minor version (ex. 22.2.3 to 22.2.4)
Are you using the Nextcloud Server Encryption module?
Encryption is Disabled
What user-backends are you using?
- [X] Default user-backend (database)
- [ ] LDAP/ Active Directory
- [ ] SSO - SAML
- [ ] Other
Configuration report
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"***REMOVED SENSITIVE VALUE***"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"tempdirectory": "\/var\/www\/nextcloud\/tmp",
"overwrite.cli.url": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "26.0.2.1",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbtableprefix": "nc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"filelocking.enabled": true,
"memcache.local": "\\OC\\Memcache\\APCu",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 0,
"timeout": 1.5
},
"preview_libreoffice_path": "\/usr\/bin\/soffice",
"preview_office_cl_parameters": " --headless --nologo --nofirststartwizard --invisible --norestore -convert-to pdf -outdir ",
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "smtp",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"loglevel": 1,
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "25",
"singleuser": false,
"maintenance": false,
"logtimezone": "Europe\/Amsterdam",
"log_rotate_size": 104857600,
"activity_expire_days": 30,
"theme": "",
"updatechecker": true,
"appstore.experimental.enabled": true,
"updater.release.channel": "stable",
"trashbin_retention_obligation": "auto, 90",
"versions_retention_obligation": "auto, 90",
"auth.bruteforce.protection.enabled": true,
"ldapIgnoreNamingRules": false,
"ldapProviderFactory": "\\OCA\\User_LDAP\\LDAPProviderFactory",
"twofactor_enforced": "true",
"twofactor_enforced_groups": [],
"twofactor_enforced_excluded_groups": [
"***REMOVED SENSITIVE VALUE***",
"***REMOVED SENSITIVE VALUE***"
],
"mysql.utf8mb4": true,
"app_install_overwrite": [
"external",
"groupfolders",
"files_antivirus",
"impersonate",
"richdocumentscode"
],
"skeletondirectory": "\/var\/www\/nextcloud\/skeleton",
"mail_sendmailmode": "smtp",
"overwriteprotocol": "https",
"default_phone_region": "NL",
"auth.webauthn.enabled": false
}
}
List of activated Apps
Enabled:
- activity: 2.18.0
- admin_audit: 1.16.0
- announcementcenter: 6.6.1
- bruteforcesettings: 2.6.0
- calendar: 4.3.4
- circles: 26.0.0
- cloud_federation_api: 1.9.0
- comments: 1.16.0
- contacts: 5.2.0
- contactsinteraction: 1.7.0
- dav: 1.25.0
- external: 5.1.0
- federatedfilesharing: 1.16.0
- federation: 1.16.0
- files: 1.21.1
- files_accesscontrol: 1.16.0
- files_antivirus: 5.0.0
- files_automatedtagging: 1.16.1
- files_downloadactivity: 1.16.0
- files_external: 1.18.0
- files_pdfviewer: 2.7.0
- files_retention: 1.15.0
- files_rightclick: 1.5.0
- files_sharing: 1.18.0
- files_trashbin: 1.16.0
- files_versions: 1.19.1
- groupfolders: 14.0.2
- impersonate: 1.13.1
- logreader: 2.11.0
- lookup_server_connector: 1.14.0
- maps: 1.0.2
- nextcloud_announcements: 1.15.0
- notifications: 2.14.0
- oauth2: 1.14.0
- password_policy: 1.16.0
- photos: 2.2.0
- provisioning_api: 1.16.0
- quota_warning: 1.17.0
- related_resources: 1.1.0-alpha1
- serverinfo: 1.16.0
- settings: 1.8.0
- sharebymail: 1.16.0
- systemtags: 1.16.0
- text: 3.7.2
- theming: 2.1.1
- theming_customcss: 1.14.0
- twofactor_admin: 4.1.9
- twofactor_backupcodes: 1.15.0
- twofactor_totp: 8.0.0
- twofactor_webauthn: 1.2.0
- updatenotification: 1.16.0
- user_status: 1.6.0
- viewer: 1.10.0
- weather_status: 1.6.0
- workflowengine: 2.8.0
Disabled:
- dashboard: 7.6.0 (installed 7.0.0)
- encryption: 2.14.0 (installed 1.1.0)
- firstrunwizard: 2.15.0 (installed 1.1)
- group_everyone: 0.1.12 (installed 0.1.12)
- guests: 2.5.0 (installed 2.5.0)
- mail: 3.1.1 (installed 3.1.1)
- privacy: 1.10.0 (installed 1.4.0)
- recommendations: 1.5.0 (installed 0.4.0)
- richdocuments: 8.0.2 (installed 8.0.2)
- richdocumentscode: 22.5.1301 (installed 22.5.1301)
- spreed: 16.0.4 (installed 16.0.4)
- support: 1.9.0 (installed 1.0.0)
- survey_client: 1.14.0 (installed 1.4.0)
- suspicious_login: 4.4.0
- talk_matterbridge: 1.26.0 (installed 1.26.0)
- tasks: 0.15.0 (installed 0.15.0)
- twofactor_email: 2.7.3 (installed 2.7.3)
- user_ldap: 1.16.0 (installed 1.9.0)
- user_saml: 5.2.0 (installed 5.2.0)
Nextcloud Signing status
No errors have been found.
Nextcloud Logs
Not related to the issue.
Additional info
Safari browser console: SyntaxError: Unexpected end of script in core-common.js:2
Can’t confirm, it’s working fine here in safari 16.3. can you try clearing the cache?
@hunter-nl Can you be more explicit about what you mean when you say "latest Safari"? It helps to keep Issues evergreen.
You aren't referring to the Tech Preview that happened to be released on the same day as your report are you? https://webkit.org/blog/14200/release-notes-for-safari-technology-preview-171/
Safari version 16.5 on MacOS 13.4 (ventura) on M2 Pro mini system. And clearing cache does not help.
@szaimen as in opening post mentioned. Firefox and chrome working fine. Issue exist only with Safari.
Ah I see. Sorry, overread this. Do you have some browser extensions installed maybe that could block it from working?
Hi @hunter-nl - I haven't seen a rush of issues from other Safari users. This suggests something is going on that is specific to your environment or setup.
Do you have more than one Saferi device to compare behavior on?
If this continues two ideas:
- check integrity of NC server installation
- take a deeper look at the browser console for any additional errors besides the one provided that might provide further clues. Also check the network tab for any things that aren't loading properly behind the scenes
This issue has been automatically marked as stale because it has not had recent activity and seems to be missing some essential information. It will be closed if no further activity occurs. Thank you for your contributions.
Nextcloud 27 with recent updates. iPad with Safari on iOS 12.5.7. No login form. And thus unable to login thru the app.
Same happens with Nextcloud 27.1.3 and iPad Pro 2017 on iPadOS 14.4.2
Some suggested that the issue comes from an option enabled when using Cloudfare but for me it's not the case, in fact trying to connect from local network does not show the login form either.
On my iPad 9th gen on iPadOS 15.0.1 and every non-Apple device there is no such issue, so I'm assuming that NC started using some javascript feature not available on older safari versions so the login form does not appear
btw when you are redirected to login from the ios client after inserting the server address (on the device that the login form is not showed on safari) it shows the page with the Log in button grayed out, so in this case the page is not totally empty
Same problem on iPhone 5s with iOS 12. On iPhone SE everything works. Nextcloud 27.1.7.
same problem on ipad mini 2 with iOS12, tried with firefox, safary and chrome, not showing login fields, Nextcloud 29.0.2.2
Please confirm your situation meets the system requirements:
https://docs.nextcloud.com/server/latest/admin_manual/installation/system_requirements.html#mobile-apps
Please confirm your situation meets the system requirements:
https://docs.nextcloud.com/server/latest/admin_manual/installation/system_requirements.html#mobile-apps
Yeah, we are all on lower versions than what's required but since the latest files app seems to be installable on lower-than-required versions like ios 14 this created this issue and confusion
This issue has been automatically marked as stale because it has not had recent activity and seems to be missing some essential information. It will be closed if no further activity occurs. Thank you for your contributions.
Requst to reopen, as it still presists on: iPad Air2 (A1566) iOS 15.8.3 NC 30.0.8, just updated fro latest 29 The above should be supported, as per docs. I’m experiencing the issue over and over again, on +20 versions of NC and many versions of iOS-Safari!
Ref: https://help.nextcloud.com/t/cant-see-login-fields-on-safari/168509/3
In Developer-Tool this shows up and the login div has no content, which seems to me like some JS issue.
@joshtrichards hope you can regard this as ‘more info’ and reopen the issue. I’m the main admin for this install and know my way around PHP, JS, CSS… to help