nextcloud
"Connection Loss" – file download is offered instead opening office editor until reapplying app configuration
Description Connection to a Collabora (Nextcloud Office) service running as docker container is setup and working. But after a few hours, when clicking on an odt file, a download dialogue opens instead of Collabora.
It is, however, able to start the office editor by using the three-point-menu and then choosing "edit in Nextcloud Office"!
Access to the Nextcloud Office app is limited to a certain user group. That is configured in Nextcloud's app administration page.
To Reproduce Steps to reproduce the behavior:
- Setup Collabora connector in Nextcloud, confirm it's working
- Wait a few hours, maybe logoff from Nextcloud
- Click on an office document
- A file download dialogue will open. Bad!
- Go to Nextcloud's App configuration and reapply the Collabora connection
- Click on an office document
- Now Collabora opens again
Expected behavior After clicking on an office document, Collabora office should start always, not only after reapplying the connection.
Server details
- Operating system: Ubuntu
- Web server: Apache2
- Database: MariaDB
- PHP version: 8.1
- Nextcloud version: 28.0.5
- Version of the richdocuments app: 8.3.7
- Version of Collabora Online: Collabora Online Development Edition 24.04.1.3 89a7742 or Collabora Online Development Edition 24.04.3.1 594b605
- Configuration of the richdocuments app
{
"apps": {
"richdocuments": {
"disable_certificate_verification": "",
"edit_groups": "collabora-test",
"enabled": "yes",
"external_apps": "",
"installed_version": "8.3.7",
"public_wopi_url": "https:\/\/my.host.com",
"types": "prevent_group_restriction",
"use_groups": "collabora-test",
"wopi_allowlist": "my-host-ip\/32",
"wopi_url": "https:\/\/my.host.com"
}
}
}
Have the same problem on NC 29.0.1 and a dedicated collabora instance (which is working on another NC), but I can't get it back to work.
Can you check your Nextcloud log during the time window between it working and stopping working? I suspect you'll have some errors there. Possible saying "Failed to fetch [...]" or similar.
This might be addressed by https://github.com/nextcloud/richdocuments/pull/3749 which makes the cached response if the Collabora server is setup permanent and no longer expiring if the background fetch fails
