WOPI::CheckFileInfo failed for URI - Broken PIPE

[ThaDaVos]

Describe the bug A clear and concise description of what the bug is.

When opening a office document, the page goes black (probably due to dark mode) and no document gets loaded - I checked my CODE server and it seems to be running fine - it's being passed through HAProxy as I've got multiple applications running on the same server, including CODE and Nextcloud - HaProxy isn't used for SSL (it's set up inside CODE itself), it's only used for proxying names to the correct services.

The thing is, the CODE server seems fully functional, as the Admin page and other pages are working as expected - but when I try to open a document inside Nextcloud I get a blank (black) screen and the following errors in the CoolWSD log file:

CoolWSD Log

wsd-2289619-2289626 2023-04-08 17:17:03.390003 +0200 [ prisoner_poll ] TRC  Adding a new child 2289629 to NewChildren, have 0 outstanding requests| wsd/COOLWSD.cpp:548
wsd-2289619-2289626 2023-04-08 17:17:03.390006 +0200 [ prisoner_poll ] INF  Have 1 spare child after adding [2289629]. Notifying.| wsd/COOLWSD.cpp:554
wsd-2289619-2289626 2023-04-08 17:17:03.390029 +0200 [ prisoner_poll ] TRC  #19: Revents: 0x0| net/Socket.hpp:1316
wsd-2289619-2289626 2023-04-08 17:17:03.390033 +0200 [ prisoner_poll ] TRC  #20: Removing socket (at 2 of 3) from prisoner_poll| net/Socket.cpp:470
wsd-2289619-2289626 2023-04-08 17:17:03.390036 +0200 [ prisoner_poll ] TRC  #18: setupPollFds getPollEvents: 0x1| net/Socket.hpp:876
wsd-2289619-2289626 2023-04-08 17:17:03.390039 +0200 [ prisoner_poll ] TRC  #19: setupPollFds getPollEvents: 0x1| net/Socket.hpp:876
wsd-2289619-2289626 2023-04-08 17:17:03.390042 +0200 [ prisoner_poll ] TRC  ppoll start, timeoutMicroS: 5000000 size 2| net/Socket.cpp:339
wsd-2289619-2289619 2023-04-08 17:17:03.390074 +0200 [ coolwsd ] TRC  Have 1 new children.| wsd/COOLWSD.cpp:5603
wsd-2289619-2289619 2023-04-08 17:17:03.390119 +0200 [ coolwsd ] INF  WSD initialization complete: setting log-level to [notice] as configured.| wsd/COOLWSD.cpp:5619
wsd-2289619-2289666 2023-04-08 17:17:24.093909 +0200 [ docbroker_001 ] ERR  #33: Read failed, have 0 buffered bytes (EPIPE: Broken pipe)| net/Socket.hpp:1150
wsd-2289619-2289666 2023-04-08 17:17:24.093961 +0200 [ docbroker_001 ] ERR  #33: Socket write returned -1 (EPIPE: Broken pipe)| net/Socket.hpp:1451
wsd-2289619-2289666 2023-04-08 17:17:24.093969 +0200 [ docbroker_001 ] ERR  #33: Socket write returned -1 (EPIPE: Broken pipe)| net/Socket.hpp:1451
wsd-2289619-2289666 2023-04-08 17:17:24.093996 +0200 [ docbroker_001 ] ERR  WOPI::CheckFileInfo failed for URI [https://vos-cloud-1.vossystems.nl/index.php/apps/richdocuments/wopi/files/5674846_oct2hdz4pird?access_token=ENmcmH2EqS6wx0jawAzq3uZb3oYbsrkj&access_token_ttl=1681003042000]: 0 . Headers:  Body: []| wsd/Storage.cpp:695
wsd-2289619-2289666 2023-04-08 17:17:24.094043 +0200 [ docbroker_001 ] ERR  loading document exception: WOPI::CheckFileInfo failed: | wsd/DocumentBroker.cpp:2456
wsd-2289619-2289666 2023-04-08 17:17:24.094055 +0200 [ docbroker_001 ] ERR  Failed to add session to [https://vos-cloud-1.vossystems.nl:443/index.php/apps/richdocuments/wopi/files/5674846_oct2hdz4pird] with URI [https://vos-cloud-1.vossystems.nl/index.php/apps/richdocuments/wopi/files/5674846_oct2hdz4pird?access_token=ENmcmH2EqS6wx0jawAzq3uZb3oYbsrkj&access_token_ttl=1681003042000]: WOPI::CheckFileInfo failed: | wsd/DocumentBroker.cpp:2418
wsd-2289619-2289666 2023-04-08 17:17:24.094066 +0200 [ docbroker_001 ] ERR  Storage error while starting session on https://vos-cloud-1.vossystems.nl:443/index.php/apps/richdocuments/wopi/files/5674846_oct2hdz4pird for socket #28. Terminating connection. Error: WOPI::CheckFileInfo failed: | wsd/COOLWSD.cpp:4943
wsd-2289619-2289666 2023-04-08 17:17:24.098788 +0200 [ docbroker_001 ] ERR  #20: Read failed, have 0 buffered bytes (ECONNRESET: Connection reset by peer)| net/Socket.hpp:1150
wsd-2289619-2289666 2023-04-08 17:17:24.098805 +0200 [ docbroker_001 ] WRN  #20: Unassociated Kit (2289629) disconnected unexpectedly| wsd/COOLWSD.cpp:3426
wsd-2289619-2289679 2023-04-08 17:17:24.528398 +0200 [ docbroker_002 ] ERR  #33: Read failed, have 0 buffered bytes (EPIPE: Broken pipe)| net/Socket.hpp:1150
wsd-2289619-2289679 2023-04-08 17:17:24.528441 +0200 [ docbroker_002 ] ERR  #33: Socket write returned -1 (EPIPE: Broken pipe)| net/Socket.hpp:1451
wsd-2289619-2289679 2023-04-08 17:17:24.528448 +0200 [ docbroker_002 ] ERR  #33: Socket write returned -1 (EPIPE: Broken pipe)| net/Socket.hpp:1451
wsd-2289619-2289679 2023-04-08 17:17:24.528477 +0200 [ docbroker_002 ] ERR  WOPI::CheckFileInfo failed for URI [https://vos-cloud-1.vossystems.nl/index.php/apps/richdocuments/wopi/files/5674846_oct2hdz4pird?access_token=ENmcmH2EqS6wx0jawAzq3uZb3oYbsrkj&access_token_ttl=1681003042000&permission=edit]

To Reproduce Steps to reproduce the behavior:

1. Install Nextcloud 26
2. Install CODE server
3. Configure everything to use HaProxy as domain redirection
4. Setup NextCloud Office to use CODE server (everything goes green)
5. Try to open a file

Expected behavior A clear and concise description of what you expected to happen.

NextCloud Office get's loaded and file can be edited

Screenshots If applicable, add screenshots to help explain your problem.

Client details:

• OS: [e.g. iOS] Windows 10
• Browser [e.g. chrome, safari] Firefox
• Version [e.g. 22] latest
• Device: [e.g. iPhone6, desktop] Desktop

Server details

Operating system: Ubuntu 22.04 LTS

Web server: Apache behind HaProxy

Database: MySQL

PHP version: 8.1.16

Nextcloud version: 26

Version of the richdocuments app 8.0.0

Version of Collabora Online 22.05.12.4

Logs

Nextcloud log (data/nextcloud.log)

{"reqId":"QHMF645b1C9BcHFogGA6","level":3,"time":"2023-04-08T15:40:20+00:00","remoteAddr":"86.89.231.132","user":"JJDun","app":"webdav","method":"DELETE","url":"/remote.php/dav/uploads/JJDun/1220386112","message":"OCA\\DAV\\Upload\\ChunkingV2Plugin::getUploadStorage(): Argument #1 ($targetPath) must be of type string, null given, called in /var/www/html/vos-cloud/apps/dav/lib/Upload/ChunkingV2Plugin.php on line 263","userAgent":"Mozilla/5.0 (Windows) mirall/3.8.0stable-Win64 (build 20230331) (Nextcloud, windows-10.0.22621 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"26.0.0.11","exception":{"Exception":"TypeError","Message":"OCA\\DAV\\Upload\\ChunkingV2Plugin::getUploadStorage(): Argument #1 ($targetPath) must be of type string, null given, called in /var/www/html/vos-cloud/apps/dav/lib/Upload/ChunkingV2Plugin.php on line 263","Code":0,"Trace":[{"file":"/var/www/html/vos-cloud/apps/dav/lib/Upload/ChunkingV2Plugin.php","line":263,"function":"getUploadStorage","class":"OCA\\DAV\\Upload\\ChunkingV2Plugin","type":"->"},{"file":"/var/www/html/vos-cloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"beforeDelete","class":"OCA\\DAV\\Upload\\ChunkingV2Plugin","type":"->"},{"file":"/var/www/html/vos-cloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":456,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/html/vos-cloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":253,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/html/vos-cloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":321,"function":"start","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/html/vos-cloud/apps/dav/lib/Server.php","line":366,"function":"exec","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/html/vos-cloud/apps/dav/appinfo/v2/remote.php","line":35,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/var/www/html/vos-cloud/remote.php","line":171,"args":["/var/www/html/vos-cloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/var/www/html/vos-cloud/apps/dav/lib/Upload/ChunkingV2Plugin.php","Line":294,"message":"OCA\\DAV\\Upload\\ChunkingV2Plugin::getUploadStorage(): Argument #1 ($targetPath) must be of type string, null given, called in /var/www/html/vos-cloud/apps/dav/lib/Upload/ChunkingV2Plugin.php on line 263","exception":{},"CustomMessage":"OCA\\DAV\\Upload\\ChunkingV2Plugin::getUploadStorage(): Argument #1 ($targetPath) must be of type string, null given, called in /var/www/html/vos-cloud/apps/dav/lib/Upload/ChunkingV2Plugin.php on line 263"}}
{"reqId":"35hIX95YCj9qeM4XiOKH","level":3,"time":"2023-04-08T15:40:20+00:00","remoteAddr":"86.89.231.132","user":"JJDun","app":"webdav","method":"DELETE","url":"/remote.php/dav/uploads/JJDun/3651011768","message":"OCA\\DAV\\Upload\\ChunkingV2Plugin::getUploadStorage(): Argument #1 ($targetPath) must be of type string, null given, called in /var/www/html/vos-cloud/apps/dav/lib/Upload/ChunkingV2Plugin.php on line 263","userAgent":"Mozilla/5.0 (Windows) mirall/3.8.0stable-Win64 (build 20230331) (Nextcloud, windows-10.0.22621 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"26.0.0.11","exception":{"Exception":"TypeError","Message":"OCA\\DAV\\Upload\\ChunkingV2Plugin::getUploadStorage(): Argument #1 ($targetPath) must be of type string, null given, called in /var/www/html/vos-cloud/apps/dav/lib/Upload/ChunkingV2Plugin.php on line 263","Code":0,"Trace":[{"file":"/var/www/html/vos-cloud/apps/dav/lib/Upload/ChunkingV2Plugin.php","line":263,"function":"getUploadStorage","class":"OCA\\DAV\\Upload\\ChunkingV2Plugin","type":"->"},{"file":"/var/www/html/vos-cloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"beforeDelete","class":"OCA\\DAV\\Upload\\ChunkingV2Plugin","type":"->"},{"file":"/var/www/html/vos-cloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":456,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/html/vos-cloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":253,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/html/vos-cloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":321,"function":"start","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/html/vos-cloud/apps/dav/lib/Server.php","line":366,"function":"exec","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/html/vos-cloud/apps/dav/appinfo/v2/remote.php","line":35,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/var/www/html/vos-cloud/remote.php","line":171,"args":["/var/www/html/vos-cloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/var/www/html/vos-cloud/apps/dav/lib/Upload/ChunkingV2Plugin.php","Line":294,"message":"OCA\\DAV\\Upload\\ChunkingV2Plugin::getUploadStorage(): Argument #1 ($targetPath) must be of type string, null given, called in /var/www/html/vos-cloud/apps/dav/lib/Upload/ChunkingV2Plugin.php on line 263","exception":{},"CustomMessage":"OCA\\DAV\\Upload\\ChunkingV2Plugin::getUploadStorage(): Argument #1 ($targetPath) must be of type string, null given, called in /var/www/html/vos-cloud/apps/dav/lib/Upload/ChunkingV2Plugin.php on line 263"}}
{"reqId":"QtwsVpPsda4rDb6IWRDt","level":3,"time":"2023-04-08T15:40:20+00:00","remoteAddr":"86.89.231.132","user":"JJDun","app":"webdav","method":"DELETE","url":"/remote.php/dav/uploads/JJDun/1913853989","message":"OCA\\DAV\\Upload\\ChunkingV2Plugin::getUploadStorage(): Argument #1 ($targetPath) must be of type string, null given, called in /var/www/html/vos-cloud/apps/dav/lib/Upload/ChunkingV2Plugin.php on line 263","userAgent":"Mozilla/5.0 (Windows) mirall/3.8.0stable-Win64 (build 20230331) (Nextcloud, windows-10.0.22621 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"26.0.0.11","exception":{"Exception":"TypeError","Message":"OCA\\DAV\\Upload\\ChunkingV2Plugin::getUploadStorage(): Argument #1 ($targetPath) must be of type string, null given, called in /var/www/html/vos-cloud/apps/dav/lib/Upload/ChunkingV2Plugin.php on line 263","Code":0,"Trace":[{"file":"/var/www/html/vos-cloud/apps/dav/lib/Upload/ChunkingV2Plugin.php","line":263,"function":"getUploadStorage","class":"OCA\\DAV\\Upload\\ChunkingV2Plugin","type":"->"},{"file":"/var/www/html/vos-cloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"beforeDelete","class":"OCA\\DAV\\Upload\\ChunkingV2Plugin","type":"->"},{"file":"/var/www/html/vos-cloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":456,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/html/vos-cloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":253,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/html/vos-cloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":321,"function":"start","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/html/vos-cloud/apps/dav/lib/Server.php","line":366,"function":"exec","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/html/vos-cloud/apps/dav/appinfo/v2/remote.php","line":35,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/var/www/html/vos-cloud/remote.php","line":171,"args":["/var/www/html/vos-cloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/var/www/html/vos-cloud/apps/dav/lib/Upload/ChunkingV2Plugin.php","Line":294,"message":"OCA\\DAV\\Upload\\ChunkingV2Plugin::getUploadStorage(): Argument #1 ($targetPath) must be of type string, null given, called in /var/www/html/vos-cloud/apps/dav/lib/Upload/ChunkingV2Plugin.php on line 263","exception":{},"CustomMessage":"OCA\\DAV\\Upload\\ChunkingV2Plugin::getUploadStorage(): Argument #1 ($targetPath) must be of type string, null given, called in /var/www/html/vos-cloud/apps/dav/lib/Upload/ChunkingV2Plugin.php on line 263"}}

Browser log

Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) ...

[FamousL]

similar issue: Webserver : Apache 2.4.57-1 Database: Mariadb 10.5.18-1 PHP version: PHP 8.2.4 Nextcloud version: 26 Rich Documents app: 8.0.1 CODE-brand version: 22.05-31

I have debug set currently, however I didn't see anything that would help beyond what was posted by ThaDaVos, same errors occured on my setup

Current configs: Apache is my proxy, strips out ssl, Coolwsd set to be termination point, both Nextcloud and Coolwsd set to acknowledge localhost, internal ip, external ip, and local domain names.

Edit to add: I was able to edit documents prior to the nextcloud 26 update, however I have not reverted anything to test exactly which update has caused the failure. I do have an update of Collabora between my last test and the current version installed.

[FamousL]

Update to Nextcloud 26.0.1 did not change the error, same error, same screen.

[Franzz]

Same issue, using nginx as reverse proxy. Otherwise same config: nextcloud 26.0.1, termination point, empty allow-list.

[FamousL]

as of May 8th coolwsd updated, same error has been happening since.

[FamousL]

Nextcloud Office 8.0.2 seems to solve this issue on my end, is anyone else able to update and confirm?

[alexcustos]

I've just upgraded my NC from v24, and I can confirm that NC v26.0.1 and Nextcloud Office 8.0.2 do work. Though I'm not sure if I dealt with the same issue. It turned out Ubuntu assigned 127.0.1.1 address to the base (cloud) domain in /etc/hosts, and Collabora legitimately failed to connect the actual NC instance.

[ThaDaVos]

I've just upgraded my NC from v24, and I can confirm that NC v26.0.1 and Nextcloud Office 8.0.2 do work. Though I'm not sure if I dealt with the same issue. It turned out Ubuntu assigned 127.0.1.1 address to the base (cloud) domain in /etc/hosts, and Collabora legitimately failed to connect the actual NC instance.

Could you elaborate on the issue you found in Ubuntu? I also updated but it didn't fix it for me - so I may be running into the same issue as I am also running Ubuntu.

Also, is it 127.0.0.1 or 127.0.1.1?

[alexcustos]

Could you elaborate on the issue you found in Ubuntu?

I can't tell if it's an Ubuntu specific issue, but I never saw anything like this in other distros. It adds these two lines to the very top of /etc/hosts:

127.0.1.1 cloud.my.domain cloud
127.0.0.1 localhost

I usually comment out the first line, and it never caused any issue but solved them, lol.

[ThaDaVos]

Could you elaborate on the issue you found in Ubuntu?

I can't tell if it's an Ubuntu specific issue, but I never saw anything like this in other distros. It adds these two lines to the very top of /etc/hosts:

127.0.1.1 cloud.my.domain cloud
127.0.0.1 localhost

I usually comment out the first line, and it never caused any issue but solved them, lol.

For me it wasn't the first but second line - but sadly didn't fix it - haven't rebooted the server yet though but normally that's not required

[alexcustos]

but sadly didn't fix it

But are the cloud and office mutually accessible now? Here is a useful checklist: https://help.nextcloud.com/t/nextcloud-collabora-integration/151879

[FamousL]

Just a heads up, ubuntu is based on debian, which has a known bug where 127.0.1.1 is a loopback address. As noted by https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=316099

You should change this to something else, for example your local ip address.