Default templates not working - blank.ott and blank.dotx

[nooblag]

Describe the bug Can't overwrite Blank template in Settings > Office > Global Templates, nor appdata_[instanceid]/richdocuments/empty_templates/

I tried adding a Blank.ott in Settings > Office > Global Templates which appears as a template but does not overwrite the default. "Blank" still appears, as well as our desired "Blank":

After searching, I found the Collabora documentation which states to replace document.ott with our desired template in appdata_[instanceid]/richdocuments/empty_templates/ but that didn’t work either unfortunately. The Blank template does not overwrite the default.

We are using Collabora Online - Built-in CODE Server version 22.5.401 and Nextcloud Office 6.1.1 on Nextcloud 24.0.3.

We are also using this setting ticked in Settings > Office > Advanced Settings to use Open XML and hence DOTX template, but I also tried OTT file and that didn't work either.

Expected behavior To be able to replace Blank template in Settings > Office > Global Templates

Server details

Operating system: Ubuntu 20.04.4 LTS

Web server: nginx/1.18.0

Database: psql (PostgreSQL) 12.11

PHP version: PHP 8.0.14 (cli) (built: Dec 20 2021 21:22:38)

Nextcloud version: 24.0.3

Version of the richdocuments app Nextcloud Office 6.2.0

Version of Collabora Online Collabora Online - Built-in CODE Server 22.5.502

Logs

Nextcloud log (data/nextcloud.log)

{"reqId":"vqtPs3nOafJSNdaJEhZk","level":3,"time":"2022-08-11T08:15:02+10:00","remoteAddr":"","user":"--","app":"integration_whiteboard","method":"","url":"--","message":"[ERROR] Spacedeck is unreachable, it might not be running. cURL error 7: Failed to connect to localhost port 9666: Connection refused (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://localhost:9666/api/spaces","userAgent":"--","version":"24.0.3.2","data":{"app":"integration_whiteboard"},"id":"62f43b11ef294"}

[Raudius]

The instructions you followed seem correct.

Can you double check if you also removed the document.ott from the appdata_ folder?

[nooblag]

Hi there, thanks for getting back. Yes, I can confirm I removed document.ott from the appdata_ folder but issue persists:

$ ll /mnt/ncdata/appdata_*/richdocuments/empty_templates
total 28
drwxrwxr-x+ 2 www-data www-data 4096 Sep 29 15:55 ./
drwxrwxr-x+ 4 www-data www-data 4096 Jul 26 09:44 ../
-rw-rwxr--+ 1 www-data www-data  670 Jul 26 09:44 drawing.otg*
-rw-rwxr--+ 1 www-data www-data  680 Jul 26 09:44 presentation.otp*
-rw-rwxr--+ 1 www-data www-data  683 Jul 26 09:44 spreadsheet.ots*

[artfulrobot]

Related? I uploaded an .ott file to the global templates, clicked New Document and it offered the template, selected template, it appears to work. However on saving my work was lost. Opening the created file on my desktop LibreOffice writer, it's weird: the document is correctly .odt but it opens like a (blank) template, with "Untitled document". This may be a separate issue?