nextcloud
Collabora does not start when Nextcloud's Plus menu is used
Describe the bug if, for example, a new presentation is to be created via the Plus menu of Nextcloud, Collabora Online does not load. However, if files are clicked, Collabora loads directly.
To Reproduce Steps to reproduce the behavior:
- click on Nextclouds plus menu
- enter a name and press enter
- Nextcloud tries to load Collabora and fails
Expected behavior Collabora should be started
Client details:
- OS: Ubuntu but doesn't matter
- Browser: Firefox
- Version: 91.0.2
- Device: [desktop
Server details
Operating system: Ubuntu 20.04
Web server: Nginx
Database: MySQL
PHP version: 7.4
Nextcloud version: 21.0.4
Version of the richdocuments app4.2.2
Version of Collabora Online 6.2
Logs
Nextcloud log (data/nextcloud.log)
{"reqId":"30dAWucNJxJ0rTijNQz0","level":3,"time":"2021-08-29T18:33:49+00:00","remoteAddr":"*.*.*.*","user":"username","app":"PHP","method":"GET","url":"/apps/richdocuments/index?fileId=%7BfileId%7D&requesttoken=4cvVtGoZ41hrR3E4%2Bz3lG9Q3DrYICycR1KU0MJWvitw%3D%3A2aav%2ByhrhBsfBTBAkH%2BMdq0DP%2BQ8e0s6gc5cd9v9xqQ%3D","message":{"Exception":"Error","Message":"Undefined offset: 0 at /var/www/nextcloud/apps/richdocuments/lib/Controller/DocumentController.php#208","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/richdocuments/lib/Controller/DocumentController.php","line":208,"function":"onError","class":"OC\\Log\\ErrorHandler","type":"::"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":218,"function":"index","class":"OCA\\Richdocuments\\Controller\\DocumentController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":127,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":157,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":302,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":993,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":37,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/lib/private/Log/ErrorHandler.php","Line":92,"CustomMessage":"--"},"userAgent":"Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:91.0) Gecko/20100101 Firefox/91.0","version":"21.0.4.1","id":"612bd40b76e87"}
{"reqId":"30dAWucNJxJ0rTijNQz0","level":3,"time":"2021-08-29T18:33:49+00:00","remoteAddr":"*.*.*.*","user":"username","app":"richdocuments","method":"GET","url":"/apps/richdocuments/index?fileId=%7BfileId%7D&requesttoken=4cvVtGoZ41hrR3E4%2Bz3lG9Q3DrYICycR1KU0MJWvitw%3D%3A2aav%2ByhrhBsfBTBAkH%2BMdq0DP%2BQ8e0s6gc5cd9v9xqQ%3D","message":{"Exception":"Exception","Message":"","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":218,"function":"index","class":"OCA\\Richdocuments\\Controller\\DocumentController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":127,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":157,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":302,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":993,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":37,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/apps/richdocuments/lib/Controller/DocumentController.php","Line":212,"CustomMessage":"--"},"userAgent":"Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:91.0) Gecko/20100101 Firefox/91.0","version":"21.0.4.1","id":"612bd40b76e4b"}
If you open your nextcloud data/appdata_<random string>/richdocuments/empty_templates directory with eg. www-data user, do you see the default template files there? (document.ott / presentation.otp / spreadsheet.ots)
If for some reason they are not there (I cannot imagine why), it might be worth running the command occ richdocuments:update-empty-templates.
Am I correct assuming you have not added new templates after installation? (this can be done in Nextcloud settings, under Collabora Online, under Global templates)
The empty templates are there. In fact, the files get created but then Collabora doesn't load.
I haven't added any templates up to now.
Just tested. Creating a document via the Plus menu on the Nextcloud iPad-App does work and Collabora is loading properly.
To be clear, when you report "Collabora Online does not load," does that mean its UI doesn't even appear, and an error message is shown within Nextcloud, or it fails with an error message in Collabora Online?
The UI doesn't appear and I get an error message.
Today I've tried it on a windows client with Chrome as browser and it did work. But on Ubuntu with Firefox as browser Collabora isn't laoding.
Could you check if the issue still exists with the latest richdocuments release?
Just tested. Issue still exists under Nextcloud 21.0.5 and latest release of richdocuments.
Same problem here for Text documents on nextcloud 22.2.3 with latest collabora/CODE and richdocuments 4.2.3. Default template files are there and readable for www-user. Clicking plus and giving the text document a name results in a hang for a few seconds and then the aforementioned error message appears. After that you can see that the empty text document has been created in nextcloud but collabora was not loaded correctly. Clicking the empty document now, loads collabora as expected.
This should be fixed now and end to end tests are passing fine for this on all supported branches. I'll close this but please don't hesitate to reopen if this is still an issue.