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Notes cannot decrypt notes after instance migration

Open staticdev opened this issue 4 months ago • 0 comments

I have moved my instalation of NC to a new machine with the same secret, salt and instance id.

All users can access everything except notes.

Steps to reproduce

  1. Copy over data from one VM to another, also the database. And the config.php.
  2. Login into the web-brower OR Android app.
  3. Try to open Notes app.

Expected behaviour

Notes can be loaded and viewed.

Actual behaviour

Many expections with error: Error from Nextcloud server: OCA\Encryption\Exceptions\MultiKeyDecryptException . In details of logs I see data too large for modulus.

Screenshots

Image

Server

Please complete the following information.

  • Notes app version: 4.12.2
  • Nextcloud version: 31.0.7
  • OS: NixOS
  • Web server: Nginx
  • PHP version: 8.3.24
  • Database: MariaDB 10.11.13

Nextcloud configuration:

{
    "system": {
        "apps_paths": [
            {
                "path": "\/nix\/store\/bv8abw7vi32g1ca15rvbc0hv4f2sf9ik-nextcloud-31.0.7-with-apps\/apps",
                "url": "\/apps",
                "writable": false
            },
            {
                "path": "\/nix\/store\/bv8abw7vi32g1ca15rvbc0hv4f2sf9ik-nextcloud-31.0.7-with-apps\/nix-apps",
                "url": "\/nix-apps",
                "writable": false
            },
            {
                "path": "\/nix\/store\/bv8abw7vi32g1ca15rvbc0hv4f2sf9ik-nextcloud-31.0.7-with-apps\/store-apps",
                "url": "\/store-apps",
                "writable": true
            }
        ],
        "appstoreenabled": false,
        "memcache.local": "\\OC\\Memcache\\APCu",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "default_phone_region": "BE",
        "enabledPreviewProviders": [
            "OC\\Preview\\BMP",
            "OC\\Preview\\GIF",
            "OC\\Preview\\JPEG",
            "OC\\Preview\\Krita",
            "OC\\Preview\\MarkDown",
            "OC\\Preview\\MP3",
            "OC\\Preview\\OpenDocument",
            "OC\\Preview\\PNG",
            "OC\\Preview\\TXT",
            "OC\\Preview\\XBitmap",
            "OC\\Preview\\HEIC"
        ],
        "forwarded_for_headers": [
            "HTTP_CF_CONNECTING_IP"
        ],
        "integrity.check.disabled": true,
        "log_type": "syslog",
        "loglevel": 2,
        "mail_sendmailmode": "pipe",
        "mail_smtpmode": "sendmail",
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "overwriteprotocol": "https",
        "profile.enabled": false,
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 0
        },
        "skeletondirectory": "",
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "upgrade.disable-web": true,
        "user_oidc": {
            "allow_multiple_user_backends": 0
        },
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "version": "31.0.7.1",
        "overwrite.cli.url": "https:\/\/my.domain",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "installed": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "maintenance": false,
        "twofactor_enforced": "false",
        "twofactor_enforced_groups": [],
        "twofactor_enforced_excluded_groups": [],
        "overwrite": {
            "cli": {
                "url": "https:\/\/my.domain"
            }
        },
        "trusted_domains": [
            "my.domain"
        ]
    },
    "apps": {
        "activity": {
            "enabled": "yes",
            "installed_version": "4.0.0",
            "types": "filesystem"
        },
        "admin_audit": {
            "enabled": "yes",
            "installed_version": "1.21.0",
            "types": "logging"
        },
        "app_api": {
            "enabled": "yes",
            "installed_version": "5.0.2",
            "types": ""
        },
        "backgroundjob": {
            "lastjob": "4"
        },
        "bruteforcesettings": {
            "enabled": "yes",
            "installed_version": "4.0.0",
            "types": ""
        },
        "calendar": {
            "enabled": "yes",
            "installed_version": "5.3.8",
            "types": ""
        },
        "circles": {
            "enabled": "yes",
            "installed_version": "31.0.0",
            "loopback_tmp_scheme": "https",
            "maintenance_run": "0",
            "maintenance_update": "{\"3\":1756015634,\"2\":1756016534,\"1\":1756016534}",
            "migration_22": "1",
            "migration_run": "0",
            "types": "filesystem,dav"
        },
        "cloud_federation_api": {
            "enabled": "yes",
            "installed_version": "1.14.0",
            "types": "filesystem"
        },
        "comments": {
            "enabled": "yes",
            "installed_version": "1.21.0",
            "types": "logging"
        },
        "contacts": {
            "enabled": "yes",
            "installed_version": "7.2.4",
            "types": "dav"
        },
        "contactsinteraction": {
            "enabled": "yes",
            "installed_version": "1.12.0",
            "types": "dav"
        },
        "core": {
            "backgroundjobs_mode": "cron",
            "default_encryption_module": "OC_DEFAULT_MODULE",
            "encryption_enabled": "yes",
            "files_metadata_installed": "1",
            "installedat": "1670164972.9979",
            "lastcron": 1756016535,
            "lastupdateResult": "{\"version\":\"31.0.8.1\",\"versionstring\":\"Nextcloud 31.0.8\",\"url\":\"https:\\\/\\\/download.nextcloud.com\\\/server\\\/releases\\\/nextcloud-31.0.8.zip\",\"web\":\"https:\\\/\\\/docs.nextcloud.com\\\/server\\\/31\\\/admin_manual\\\/maintenance\\\/upgrade.html\",\"changes\":\"https:\\\/\\\/updates.nextcloud.com\\\/changelog_server\\\/?version=31.0.8\",\"autoupdater\":\"1\",\"eol\":\"0\"}",
            "lastupdatedat": 1756016473,
            "metadataGenerationDone": true,
            "moveavatarsdone": "yes",
            "previewsCleanedUp": "1",
            "public_files": "files_sharing\/public.php",
            "public_webdav": "dav\/appinfo\/v1\/publicwebdav.php",
            "updater.secret.created": 1752606319,
            "vendor": "nextcloud",
            "files_metadata": {
                "photos-original_date_time": {
                    "value": null,
                    "type": "int",
                    "etag": "",
                    "indexed": true,
                    "editPermission": 0
                },
                "photos-size": {
                    "value": null,
                    "type": "array",
                    "etag": "",
                    "indexed": false,
                    "editPermission": 0
                },
                "photos-exif": {
                    "value": null,
                    "type": "array",
                    "etag": "",
                    "indexed": false,
                    "editPermission": 0
                },
                "photos-ifd0": {
                    "value": null,
                    "type": "array",
                    "etag": "",
                    "indexed": false,
                    "editPermission": 0
                },
                "photos-gps": {
                    "value": null,
                    "type": "array",
                    "etag": "",
                    "indexed": false,
                    "editPermission": 0
                },
                "files-live-photo": {
                    "value": null,
                    "type": "string",
                    "etag": "",
                    "indexed": false,
                    "editPermission": 1
                },
                "blurhash": {
                    "value": null,
                    "type": "string",
                    "etag": "6c5f97e8681a917ed2187ecd9985ca8f",
                    "indexed": false,
                    "editPermission": 0
                },
                "photos-place": {
                    "value": null,
                    "type": "string",
                    "etag": "",
                    "indexed": true,
                    "editPermission": 0
                }
            },
            "oc.integritycheck.checker": []
        },
        "dashboard": {
            "enabled": "yes",
            "installed_version": "7.11.0",
            "types": ""
        },
        "dav": {
            "buildCalendarReminderIndex": "yes",
            "buildCalendarSearchIndex": "yes",
            "builtSocialSearchIndex": "yes",
            "chunks_migrated": "1",
            "enabled": "yes",
            "installed_version": "1.33.0",
            "regeneratedBirthdayCalendarsForYearFix": "yes",
            "types": "filesystem"
        },
        "encryption": {
            "enabled": "yes",
            "installed_version": "2.19.0",
            "masterKeyId": "master_96bd2a8f",
            "publicShareKeyId": "pubShare_96bd2a8f",
            "recoveryKeyId": "recoveryKey_96bd2a8f",
            "types": "filesystem"
        },
        "federatedfilesharing": {
            "enabled": "yes",
            "installed_version": "1.21.0",
            "types": ""
        },
        "federation": {
            "enabled": "yes",
            "installed_version": "1.21.0",
            "types": "authentication"
        },
        "files": {
            "enabled": "yes",
            "installed_version": "2.3.1",
            "mimetype_version": "31.0.7.1",
            "types": "filesystem"
        },
        "files_downloadlimit": {
            "enabled": "yes",
            "installed_version": "4.0.0",
            "types": ""
        },
        "files_pdfviewer": {
            "enabled": "yes",
            "installed_version": "4.0.0",
            "types": ""
        },
        "files_reminders": {
            "enabled": "yes",
            "installed_version": "1.4.0",
            "types": ""
        },
        "files_rightclick": {
            "enabled": "no",
            "installed_version": "1.6.0",
            "types": ""
        },
        "files_sharing": {
            "enabled": "yes",
            "installed_version": "1.23.1",
            "types": "filesystem"
        },
        "files_trashbin": {
            "enabled": "yes",
            "installed_version": "1.21.0",
            "types": "filesystem,dav"
        },
        "files_versions": {
            "enabled": "yes",
            "installed_version": "1.24.0",
            "types": "filesystem,dav"
        },
        "firstrunwizard": {
            "enabled": "yes",
            "installed_version": "4.0.0",
            "types": ""
        },
        "gpxpod": {
            "enabled": "no",
            "installed_version": "5.0.18",
            "types": ""
        },
        "logreader": {
            "enabled": "yes",
            "installed_version": "4.0.0",
            "types": "logging"
        },
        "lookup_server_connector": {
            "enabled": "yes",
            "installed_version": "1.19.0",
            "types": "authentication"
        },
        "mail": {
            "enabled": "no",
            "installed_version": "5.3.1",
            "types": ""
        },
        "maps": {
            "enabled": "no",
            "installed_version": "1.6.0",
            "types": "filesystem"
        },
        "nextcloud_announcements": {
            "enabled": "yes",
            "installed_version": "3.0.0",
            "pub_date": "Thu, 24 Oct 2019 00:00:00 +0200",
            "types": "logging"
        },
        "notes": {
            "enabled": "yes",
            "installed_version": "4.12.2",
            "types": ""
        },
        "notifications": {
            "enabled": "yes",
            "installed_version": "4.0.0",
            "types": "logging"
        },
        "oauth2": {
            "enabled": "yes",
            "installed_version": "1.19.1",
            "types": "authentication"
        },
        "password_policy": {
            "enabled": "yes",
            "enforceUpperLowerCase": "0",
            "installed_version": "3.0.0",
            "types": "authentication"
        },
        "photos": {
            "enabled": "yes",
            "installed_version": "4.0.0",
            "lastPlaceMappedUser": "thiago",
            "lastPlaceMappingDone": "true",
            "types": "dav,authentication"
        },
        "privacy": {
            "enabled": "yes",
            "fullDiskEncryptionEnabled": "1",
            "installed_version": "3.0.0",
            "types": ""
        },
        "profile": {
            "enabled": "yes",
            "installed_version": "1.0.0",
            "types": ""
        },
        "provisioning_api": {
            "enabled": "yes",
            "installed_version": "1.21.0",
            "types": "prevent_group_restriction"
        },
        "recommendations": {
            "enabled": "yes",
            "installed_version": "4.0.0",
            "types": ""
        },
        "related_resources": {
            "enabled": "yes",
            "installed_version": "2.0.0",
            "types": ""
        },
        "serverinfo": {
            "cached_count_appdata_files": 81652,
            "cached_count_filecache": 278000,
            "cached_count_storages": 10,
            "enabled": "yes",
            "installed_version": "3.0.0",
            "size_appdata_storage": -1,
            "types": ""
        },
        "settings": {
            "enabled": "yes",
            "installed_version": "1.14.0",
            "types": ""
        },
        "sharebymail": {
            "enabled": "yes",
            "installed_version": "1.21.0",
            "types": "filesystem"
        },
        "support": {
            "SwitchUpdaterServerHasRun": "yes",
            "enabled": "yes",
            "installed_version": "3.0.0",
            "types": "session"
        },
        "survey_client": {
            "enabled": "yes",
            "installed_version": "3.0.0",
            "last_report": "{\"id\":\"ocdexmgq5piy\",\"items\":[[\"server\",\"version\",\"31.0.7.1\"],[\"server\",\"code\",\"other\"],[\"server\",\"enable_avatars\",\"yes\"],[\"server\",\"enable_previews\",\"yes\"],[\"server\",\"memcache.local\",\"\\\\OC\\\\Memcache\\\\APCu\"],[\"server\",\"memcache.distributed\",\"none\"],[\"server\",\"asset-pipeline.enabled\",\"no\"],[\"server\",\"filelocking.enabled\",\"yes\"],[\"server\",\"memcache.locking\",\"\\\\OC\\\\Memcache\\\\Redis\"],[\"server\",\"debug\",\"no\"],[\"server\",\"cron\",\"cron\"],[\"php\",\"version\",\"8.2.29\"],[\"php\",\"memory_limit\",-1],[\"php\",\"max_execution_time\",0],[\"php\",\"upload_max_filesize\",2097152],[\"database\",\"type\",\"mysql\"],[\"database\",\"version\",\"10.11.11\"],[\"database\",\"size\",367345664],[\"apps\",\"activity\",\"4.0.0\"],[\"apps\",\"admin_audit\",\"1.21.0\"],[\"apps\",\"app_api\",\"5.0.2\"],[\"apps\",\"bruteforcesettings\",\"4.0.0\"],[\"apps\",\"calendar\",\"5.3.6\"],[\"apps\",\"circles\",\"31.0.0\"],[\"apps\",\"cloud_federation_api\",\"1.14.0\"],[\"apps\",\"comments\",\"1.21.0\"],[\"apps\",\"contacts\",\"7.2.0\"],[\"apps\",\"contactsinteraction\",\"1.12.0\"],[\"apps\",\"cospend\",\"3.0.11\"],[\"apps\",\"dashboard\",\"7.11.0\"],[\"apps\",\"dav\",\"1.33.0\"],[\"apps\",\"deck\",\"1.15.1\"],[\"apps\",\"drawio\",\"3.1.0\"],[\"apps\",\"encryption\",\"2.19.0\"],[\"apps\",\"federatedfilesharing\",\"1.21.0\"],[\"apps\",\"federation\",\"1.21.0\"],[\"apps\",\"files\",\"2.3.1\"],[\"apps\",\"files_downloadlimit\",\"4.0.0\"],[\"apps\",\"files_pdfviewer\",\"4.0.0\"],[\"apps\",\"files_reminders\",\"1.4.0\"],[\"apps\",\"files_rightclick\",\"disabled\"],[\"apps\",\"files_sharing\",\"1.23.1\"],[\"apps\",\"files_trashbin\",\"1.21.0\"],[\"apps\",\"files_versions\",\"1.24.0\"],[\"apps\",\"firstrunwizard\",\"4.0.0\"],[\"apps\",\"gpxpod\",\"disabled\"],[\"apps\",\"logreader\",\"4.0.0\"],[\"apps\",\"lookup_server_connector\",\"1.19.0\"],[\"apps\",\"mail\",\"5.1.8\"],[\"apps\",\"maps\",\"disabled\"],[\"apps\",\"news\",\"26.0.2\"],[\"apps\",\"nextcloud_announcements\",\"3.0.0\"],[\"apps\",\"notes\",\"4.12.2\"],[\"apps\",\"notifications\",\"4.0.0\"],[\"apps\",\"oauth2\",\"1.19.1\"],[\"apps\",\"onlyoffice\",\"disabled\"],[\"apps\",\"password_policy\",\"3.0.0\"],[\"apps\",\"phonetrack\",\"0.8.2\"],[\"apps\",\"photos\",\"4.0.0\"],[\"apps\",\"privacy\",\"3.0.0\"],[\"apps\",\"profile\",\"1.0.0\"],[\"apps\",\"provisioning_api\",\"1.21.0\"],[\"apps\",\"recommendations\",\"4.0.0\"],[\"apps\",\"related_resources\",\"2.0.0\"],[\"apps\",\"serverinfo\",\"3.0.0\"],[\"apps\",\"settings\",\"1.14.0\"],[\"apps\",\"sharebymail\",\"1.21.0\"],[\"apps\",\"support\",\"3.0.0\"],[\"apps\",\"survey_client\",\"3.0.0\"],[\"apps\",\"systemtags\",\"1.21.1\"],[\"apps\",\"tasks\",\"0.16.1\"],[\"apps\",\"text\",\"5.0.0\"],[\"apps\",\"theming\",\"2.6.1\"],[\"apps\",\"twofactor_backupcodes\",\"1.20.0\"],[\"apps\",\"twofactor_totp\",\"13.0.0-dev.0\"],[\"apps\",\"updatenotification\",\"1.21.0\"],[\"apps\",\"user_status\",\"1.11.0\"],[\"apps\",\"viewer\",\"4.0.0\"],[\"apps\",\"weather_status\",\"1.11.0\"],[\"apps\",\"webhook_listeners\",\"1.2.0\"],[\"apps\",\"workflowengine\",\"2.13.0\"],[\"stats\",\"num_files\",244390],[\"stats\",\"num_users\",5],[\"stats\",\"num_storages\",7],[\"stats\",\"num_storages_local\",1],[\"stats\",\"num_storages_home\",6],[\"stats\",\"num_storages_other\",0],[\"stats\",\"num_comments\",0],[\"stats\",\"num_comment_markers\",0],[\"stats\",\"num_systemtags\",0],[\"stats\",\"num_systemtags_mappings\",0],[\"files_sharing\",\"num_shares\",3],[\"files_sharing\",\"num_shares_user\",2],[\"files_sharing\",\"num_shares_groups\",0],[\"files_sharing\",\"num_shares_link\",1],[\"files_sharing\",\"num_shares_link_no_password\",1],[\"files_sharing\",\"num_fed_shares_sent\",0],[\"files_sharing\",\"num_fed_shares_received\",0],[\"files_sharing\",\"permissions_3_17\",1],[\"files_sharing\",\"permissions_0_19\",2],[\"encryption\",\"enabled\",\"yes\"]]}",
            "last_sent": "1754072402",
            "types": ""
        },
        "suspicious_login": {
            "enabled": "yes",
            "installed_version": "9.0.1",
            "types": "authentication"
        },
        "systemtags": {
            "enabled": "yes",
            "installed_version": "1.21.1",
            "types": "logging"
        },
        "text": {
            "enabled": "yes",
            "installed_version": "5.0.0",
            "types": "dav"
        },
        "theming": {
            "enabled": "yes",
            "installed_version": "2.6.1",
            "types": "logging"
        },
        "twofactor_admin": {
            "enabled": "yes",
            "installed_version": "4.8.0",
            "types": ""
        },
        "twofactor_backupcodes": {
            "enabled": "yes",
            "installed_version": "1.20.0",
            "types": ""
        },
        "twofactor_nextcloud_notification": {
            "enabled": "yes",
            "installed_version": "5.0.0",
            "types": ""
        },
        "twofactor_totp": {
            "enabled": "yes",
            "installed_version": "13.0.0-dev.0",
            "types": ""
        },
        "twofactor_webauthn": {
            "enabled": "yes",
            "installed_version": "2.2.1",
            "types": ""
        },
        "updatenotification": {
            "calendar": "5.3.9",
            "contacts": "7.2.5",
            "core": "31.0.8.1",
            "cospend": "3.0.11",
            "deck": "1.15.2",
            "drawio": "3.0.9",
            "enabled": "yes",
            "installed_version": "1.21.0",
            "mail": "5.3.0",
            "news": "26.1.0",
            "notes": "4.12.3",
            "onlyoffice": "9.1.2",
            "tasks": "0.16.0",
            "types": "",
            "update_check_errors": 0
        },
        "user_status": {
            "enabled": "yes",
            "installed_version": "1.11.0",
            "types": ""
        },
        "viewer": {
            "enabled": "yes",
            "installed_version": "4.0.0",
            "types": ""
        },
        "weather_status": {
            "enabled": "yes",
            "installed_version": "1.11.0",
            "types": ""
        },
        "webhook_listeners": {
            "enabled": "yes",
            "installed_version": "1.2.0",
            "types": "filesystem"
        },
        "workflowengine": {
            "enabled": "yes",
            "installed_version": "2.13.0",
            "types": "filesystem"
        }
    }
}

Client

This is a server error.

  • Browser (incl. version): Chrome / Android app / Firefox, all clients
  • OS: Linux, Windows or Android

Log files

log_notes_error.txt

staticdev avatar Aug 24 '25 06:08 staticdev