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Some mails are displaying block code for lists <![if !supportLists]>1. <![endif]>

Open Aveyron-RetD opened this issue 1 year ago • 9 comments

Steps to reproduce

Some mails are received with list numbers in block code

Expected behavior

Received as list with normal formatting

Actual behavior

<![if !supportLists]>1. <![endif]> see screenshot image

Mail app version

3.7.5

Mailserver or service

No response

Operating system

Nextcloud AIO on docker ubuntu 20.04

PHP engine version

None

Web server

None

Database

None

Additional info

No response

Aveyron-RetD avatar Jul 25 '24 08:07 Aveyron-RetD

Export the email as .eml, rename to .txt and upload it here for an engineer to try and reproduce.

ChristophWurst avatar Jul 25 '24 08:07 ChristophWurst

[ gestion.documentaire.eml(1).txt ](url)

Aveyron-RetD avatar Jul 25 '24 13:07 Aveyron-RetD

Could it be linked to the lack of MS fonts ? https://github.com/nextcloud/richdocuments/issues/3297

Aveyron-RetD avatar Jul 25 '24 13:07 Aveyron-RetD

in a diffusion list they are correctly displayed.

Original mail image

in a diffusion list image

Aveyron-RetD avatar Jul 29 '24 09:07 Aveyron-RetD

Ok mail received today with following behaviour Mail received today with the cryptic message image

For info the mails are always from the same person

HR persons sends me some fancy emails jobs with lots of styling in the mail from MS image

I can see the mail in the source

Downloading it and displaying it in thunderbird works

After righting a bug report the mail displayed again with those code blocks so adding to this bug image

Aveyron-RetD avatar Sep 06 '24 12:09 Aveyron-RetD

@ChristophWurst bug filled with email. See above.

Aveyron-RetD avatar Sep 09 '24 07:09 Aveyron-RetD

I see your notifications @Aveyron-RetD, thanks. We will look into this. Please be patient.

ChristophWurst avatar Sep 09 '24 07:09 ChristophWurst

i have this advert showing this <![if !mso]><![endif]> image

Aveyron-RetD avatar Sep 11 '24 06:09 Aveyron-RetD

Some readings about this https://stackoverflow.com/questions/18254711/html-emails-fallback-for-mso-conditional/35422479#35422479

https://www.litmus.com/blog/a-guide-to-rendering-differences-in-microsoft-outlook-clients

https://www.emailonacid.com/blog/article/email-development/conditional-css-code/

tempting to rename this outlook MSO CSS issues

Aveyron-RetD avatar Oct 01 '24 07:10 Aveyron-RetD

Hi there! It looks like this issue hasn’t seen much activity for a while and might need a bit more information to move forward. If we don’t hear back soon, we may close it to keep things organized. Thanks again for your contributions – we really appreciate it!

nextcloud-command avatar Nov 16 '24 01:11 nextcloud-command

This is still happening on a daily basis. People who format mail with Ms outlook with list. you still get those messages and mails look pretty ugly... <![if !supportLists]>- <![endif]>

Aveyron-RetD avatar Oct 01 '25 09:10 Aveyron-RetD