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nextcloud
Fails to connect to an email server running dovecot 2.3.21 and postfix 3.9.0
Steps to reproduce
- Try to configure a mail account
Expected behavior
Mail account is configured, can proceed to my mail
Actual behavior
"SMTP connection failed" -- but the access data is correct and other mail applications (KMail, SOGo, K9 Mail) connect to the same server fine. The mail server is running on the same machine as nextcloud, definitely no firewall issue or stuff like that. SSL certificates look fine (and are accepted by the other mail applications).
Mail app version
3.6.0
Mailserver or service
local mail server setup using dovecot 2.3.21 and postfix 3.9.0
Operating system
OpenMandriva Cooker on aarch64
PHP engine version
Other
Web server
Nginx
Database
PostgreSQL
Additional info
When the error happens, occ log says
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing 2024-04-29T20:12:31+00:00
account 7: IMAP error reported by server. at
apps/mail/lib/IMAP/MailboxSync.php line 125
0. .../AccountsController.php line 411
OCA\Mail\IMAP\MailboxSync->sync("*** sensitive p ... *")
1. .../Dispatcher.php line 232
OCA\Mail\Controller\AccountsController->create(" ... *")
2. .../Dispatcher.php line 138
OC\AppFramework\Http\Dispatcher->executeController(
["OCA\\Mail\\Controller\\AccountsControlle ... "],
"crea ... e"
)
3. .../App.php line 184
OC\AppFramework\Http\Dispatcher->dispatch(
["OCA\ ... "],
"create"
)
4. .../Route/Router.php line 338
OC\AppFramework\App::main(
"OCA\\Mail\\Controller ... r",
"create",
["OC\\AppFramework\\De ... "],
["mail.accounts.create"]
)
5. lib/base.php line 1050
OC\Route\Router->match("\/apps\/mail\/api\/accounts")
6. index.php line 49
OC::handleRequest(
)
Caused by Horde_Imap_Client_Exception_ServerResponse: IMAP error
reported by server. at
.../horde-imap-client/lib/Horde/Imap/Client/Socket.php line
4620
0. .../Socket.php line 4319
Horde_Imap_Client_Socket->_getLine(["Horde_Imap ... ]])
1. .../Socket.php line 4243
Horde_Imap_Client_Socket->_sendCmdChunk(
["Horde ... ]],
[["Hord ... ]]
)
2. .../Socket.php line 3903
Horde_Imap_Client_Socket->_sendCmd(["Horde_Imap ... "])
3. .../Base.php line 3330
Horde_Imap_Client_Socket->_getMyACLRights(["Hor ... "])
4. .../FolderMapper.php line 132
Horde_Imap_Client_Base->getMyACLRights("Archive")
5. .../MailboxSync.php line 123
OCA\Mail\IMAP\FolderMapper->fetchFolderAcls(
[[" ... "],
["O ... e]
)
6. .../AccountsController.php line 411
OCA\Mail\IMAP\MailboxSync->sync("*** sensitive ... *")
7. .../Dispatcher.php line 232
OCA\Mail\Controller\AccountsController->create( ... *")
8. .../Dispatcher.php line 138
OC\AppFramework\Http\Dispatcher->executeController(
["OCA\\Mail\\Controller\\AccountsControll ... "],
"cre ... e"
)
9. .../App.php line 184
OC\AppFramework\Http\Dispatcher->dispatch(
["OCA ... "],
"create"
)
10. .../Route/Router.php line 338
OC\AppFramework\App::main(
"OCA\\Mail\\Controlle ... r",
"create",
["OC\\AppFramework\\D ... "],
["mail.accounts.create"]
)
11. lib/base.php line 1050
OC\Route\Router->match("\/apps\/mail\/api\/accounts")
12. index.php line 49
OC::handleRequest(
)
Error mail OCA\Mail\Exception\ServiceException: IMAP error synchronizing 2024-04-29T20:12:31+00:00
account 7: IMAP error reported by server. at
apps/mail/lib/IMAP/MailboxSync.php line 125
0. .../MailManager.php line 148
OCA\Mail\IMAP\MailboxSync->sync("*** sensitive p ... *")
1. .../MailboxesController.php line 86
OCA\Mail\Service\MailManager->getMailboxes("*** ... *")
2. .../Dispatcher.php line 232
OCA\Mail\Controller\MailboxesController->index(7)
3. .../Dispatcher.php line 138
OC\AppFramework\Http\Dispatcher->executeController(
["OCA\\Mail\\Controller\\MailboxesControlle ... "],
"ind ... x"
)
4. .../App.php line 184
OC\AppFramework\Http\Dispatcher->dispatch(
["OCA\ ... "],
"index"
)
5. .../Route/Router.php line 338
OC\AppFramework\App::main(
"OCA\\Mail\\Controller ... r",
"index",
["OC\\AppFramework\\De ... "],
["mail.mailboxes.index"]
)
6. lib/base.php line 1050
OC\Route\Router->match("\/apps\/mail\/api\/mailboxes")
7. index.php line 49
OC::handleRequest(
)
Caused by Horde_Imap_Client_Exception_ServerResponse: IMAP error
reported by server. at
.../horde-imap-client/lib/Horde/Imap/Client/Socket.php line
4620
0. .../Socket.php line 4319
Horde_Imap_Client_Socket->_getLine(["Horde_Imap ... ]])
1. .../Socket.php line 4243
Horde_Imap_Client_Socket->_sendCmdChunk(
["Horde ... ]],
[["Hord ... ]]
)
2. .../Socket.php line 3903
Horde_Imap_Client_Socket->_sendCmd(["Horde_Imap ... "])
3. .../Base.php line 3330
Horde_Imap_Client_Socket->_getMyACLRights(["Hor ... "])
4. .../FolderMapper.php line 132
Horde_Imap_Client_Base->getMyACLRights("Archive")
5. .../MailboxSync.php line 123
OCA\Mail\IMAP\FolderMapper->fetchFolderAcls(
[[" ... "],
["O ... e]
)
6. .../MailManager.php line 148
OCA\Mail\IMAP\MailboxSync->sync("*** sensitive ... *")
7. .../MailboxesController.php line 86
OCA\Mail\Service\MailManager->getMailboxes("*** ... *")
8. .../Dispatcher.php line 232
OCA\Mail\Controller\MailboxesController->index(7)
9. .../Dispatcher.php line 138
OC\AppFramework\Http\Dispatcher->executeController(
["OCA\\Mail\\Controller\\MailboxesControll ... "],
"in ... x"
)
10. .../App.php line 184
OC\AppFramework\Http\Dispatcher->dispatch(
["OCA ... "],
"index"
)
11. .../Route/Router.php line 338
OC\AppFramework\App::main(
"OCA\\Mail\\Controlle ... r",
"index",
["OC\\AppFramework\\D ... "],
["mail.mailboxes.index"]
)
12. lib/base.php line 1050
OC\Route\Router->match("\/apps\/mail\/api\/mailboxes")
13. index.php line 49
OC::handleRequest(
)
The mail server log shows the connection attempt, but no indication of anything going wrong.
Apr 29 22:12:04 emag.lindev.ch dovecot[584131]: imap-login: Login: user=<[email protected]>, method=PLAIN, rip=81.221.122.240, lip=10.64.65.42, mpid=597535, session=<hVCO30EXOthR3Xrw>
Apr 29 22:12:04 emag.lindev.ch dovecot[584131]: imap([email protected])<597535><hVCO30EXOthR3Xrw>: Disconnected: Logged out in=26 out=551 deleted=0 expunged=0 trashed=0 hdr_count=0 hdr_bytes=0 body_count=0 body_bytes=0
Apr 29 22:12:04 emag.lindev.ch postfix/submission/smtpd[597536]: warning: hostname 240-122-221-81.static.dsl-net.ch does not resolve to address 81.221.122.240: Name or service not known
Apr 29 22:12:04 emag.lindev.ch postfix/submission/smtpd[597536]: connect from unknown[81.221.122.240]
Apr 29 22:12:04 emag.lindev.ch dovecot[584131]: imap-login: Login: user=<[email protected]>, method=PLAIN, rip=81.221.122.240, lip=10.64.65.42, mpid=597544, session=<UaqQ30EXPthR3Xrw>
Apr 29 22:12:04 emag.lindev.ch dovecot[584131]: imap([email protected])<597544><UaqQ30EXPthR3Xrw>: Disconnected: Logged out in=109 out=993 deleted=0 expunged=0 trashed=0 hdr_count=0 hdr_bytes=0 body_count=0 body_bytes=0
Apr 29 22:12:04 emag.lindev.ch postfix/submission/smtpd[597536]: disconnect from unknown[81.221.122.240] ehlo=1 quit=1 commands=2
Apr 29 22:12:04 emag.lindev.ch dovecot[584131]: imap-login: Login: user=<[email protected]>, method=PLAIN, rip=81.221.122.240, lip=10.64.65.42, mpid=597548, session=<i1WU30EXTthR3Xrw>
Apr 29 22:12:04 emag.lindev.ch dovecot[584131]: imap([email protected])<597548><i1WU30EXTthR3Xrw>: Disconnected: Logged out in=109 out=1001 deleted=0 expunged=0 trashed=0 hdr_count=0 hdr_bytes=0 body_count=0 body_bytes=0
php version is 8.3.6
Hi @berolinux,
Look like its failing while trying to retrieve the ACL for the 'Archive' folder. "Horde_Imap_Client_Base->getMyACLRights("Archive")"
Is there anything special with this folder?
Can you enable the Nextcloud debug mode ('debug' => true,) in the config and try connecting to the mailbox again?
Then post the output of the horde_imap.log
