Value for quota specification incorrect

[joesch2]

Steps to reproduce

1. Open Account Settings (see attachment)

Expected behavior

View actual Mail-Quota

(I Use a shared hosting ISP).

Actual behavior

The actual quota differs (see attachment)

Mail app version

4.3.5

Nextcloud version

31.0.2

Mailserver or service

manitu.de

Operating system

No response

PHP engine version

PHP 8.2

Nextcloud memory caching

No response

Web server

Apache (supported)

Database

MariaDB

Additional info

No response

[ChristophWurst]

Thank you for your report

Do you also use a hoster for Nextcloud or would you be able to diagnose this problem a bit with my asisstance?

[joesch2]

Yes, I use a web-hosting provider (manitu.de). I can try to help, but I don't have direct server access.

[ChristophWurst]

Okay. Then let's try https://github.com/nextcloud/mail/blob/main/doc/admin.md#logging.

Enable the logging and open the menu with the quota. Then check horde_imap.log file and look for the quota command and response.

Disable logging afterwards.

[joesch2]

Please excuse the late reply. First, a quick note: When I evaluate the quota in Thunderbird, two quotas are displayed (see attachment). The "group quota" attribute is then displayed in the Nextcloud mail app. The "user-data" attribute represents the value actually assigned for the specific mailbox. Can this information help narrow down or resolve the problem?

[ChristophWurst]

I take that the server reports more than one quota root with a storage property. We combine it and use the group quota instead of the user quota.

I'll speculatively tag this as reproducible.

[joesch2]

Version 5.2.0: Works correctly. Many thank's :-)