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Steps to reproduce
1.open nextcloud app 2.add account 3.enter url 4. connect to your account 5. login 6. username, pw -> Log in 7. add totp ms authenticator number 8. nextscreen error message 9. continue wit this unsupported browser 11. Your browser is not supported. Please upgrade to a newer version or a supported one.
Continue with this unsupported browser Supported versions
Chrome for Android version 132 and above Firefox for Android version 132 and above UC Browser for Android version 15.5 and above Android Browser version 132 and above Safari on iOS version 18.2 and above Opera Mobile version 80 and above Samsung Internet version 27 and above 12. 13. login screen instead of adding it to the app 14.
Expected behaviour
Tell us what should happen It should add the new user account to the app so that i can switch between 2 users
Actual behaviour
Tell us what happens instead, if possible also add a screenshot
Your browser is not supported. Please upgrade to a newer version or a supported one.
Continue with this unsupported browser Supported versions
Chrome for Android version 132 and above Firefox for Android version 132 and above UC Browser for Android version 15.5 and above Android Browser version 132 and above Safari on iOS version 18.2 and above Opera Mobile version 80 and above Samsung Internet version 27 and above
I have ios
Logs
If applicable, you can post the iOS app or server logs (removing any sensitive information).
Reasoning or why should it be changed/implemented?
Environment data
iOS version: e.g. iOS 18.4 22E240
DuckDuckGo version 7.163.0.6 (default browser) Safari no Version found.
I donāt even know which browser it takes
No pending updates available neither ios, browser nor nextcloud 31.0.1 now 31.0.2 same behaviour
Nextcloud iOS app version: see More > Settings
Server operating system: debian bullseye
Web server: Apache, nginx
Database:
PHP version: debian bullseye default 7.4 i guess (side note nextcloud tends to move to newer php versions than debian offers by default which is a very annoying mismatch) I wish for fewer updates, more stability and cannot understand why app developpers have the burden of editing their codes each time a new āstableā update is available. Poor devs, my regrets
Nextcloud version: 31.0.1 and 31.0.2
When i manually login with duckduckgo or safari (i never use it apart from testing), i donāt have such messages. Therefore i wonder what Browser this thing is usingā¦
I have the same Problem. IOS 18.5, Server ist latest Docker image with latest Traefik. Version is 31.0.4 Works with Safari, only Nextcloud App has the error.
This looks like a duplicate of #2901.
Agreed, same symptoms
To be honest i feel that nextcloud is too much focused on brining new versions all the time on the cost of stability.
To be honest i feel that nextcloud is too much focused on brining new versions all the time on the cost of stability.
This is a claim we are confronted with often. Personally, I had the same impression before I started working for Nextcloud. As you wrote yourself, it is a feeling. The actual numbers tell a different story. I recommend watching this part of our Nextcloud Hub 10 introduction which focuses on this topic.
Have the same issue on Nextcloud 30.0.10 on the server with server side encryption turned on for several weeks now. Not able to use Nextcloud on the phone.
For the accounts on other Nextcloud 30.0.10 servers with no encryption turned on - I am not having any issues adding accounts to Nextcloud iOS app (v6.6.6.0).
*TOTP is used, backup keys were regenerated as suggested on on of the Support threads on Nextcloud Forum. That did not fix anything.
Nextcloud Matheria for iOS 7.1.3.10 Ā© 2025 Nextcloud Server 31.0.8
Still the same. But now even with more issues (new folder for new month doesnāt auto generate anymore)
I have now found a solution by accident: 1)login with your user with a browser you want to login from the app on your mobile device 2) in the browser navigate to the top right corner where your user icon is 3) click on it, click on settings 4) left hand side there is a very discreet settings area (easily overseen), click on it and click on security 5) at the very bottom you can locate devices and sessions, scroll down to the very end 6) add an app name, click on: Create new 7) you need to immediately save the key generated 8) open the app on your mobile and, again, very discreetly youāll find some notion: Alternative log in using app password 9) click on that one 10) enter your very username which has your login usually (not the app name for which you generated the key) 11) enter the key and it works
You can add several accounts to your app. You can also do this with Passwords app or talk app and more.
It took me a year to find this option, if only the message was not confusing me with some bah bah about unsupported browser, versions, telling me that I would need to update something instead of telling me to use this kind of password less authentication, I would have found the solution more quickly.
P.S. And yes, regrettably, stability of Nextcloud has worsened even more at this time of writing. I really wish more stability and reliability and accept the cost of fewer new things.