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bug: offline files not available

Open marcus7501 opened this issue 1 year ago • 13 comments

After updating the nextcloud app for iOS, the offline files are no longer available.

Version: nextcloud hydrogen for iOS 5.5.5.0

marcus7501 avatar Sep 25 '24 13:09 marcus7501

Marcus can you try with the version in TestFlight ?

marinofaggiana avatar Sep 25 '24 13:09 marinofaggiana

sorry, i´m a german... what u meaning with "TestFlight"? The FlightMode?

marcus7501 avatar Sep 25 '24 13:09 marcus7501

https://github.com/nextcloud/ios#testflight

marinofaggiana avatar Sep 25 '24 13:09 marinofaggiana

ok, i have installed the app TestFlight - need now a invitation

marcus7501 avatar Sep 25 '24 14:09 marcus7501

it's automatic, touch the link and follow the instruction https://github.com/nextcloud/ios#testflight

marinofaggiana avatar Sep 25 '24 14:09 marinofaggiana

ok, have installed the version 6.0.0.18, but get the same error :-(

these my steps: in nextcloud app cleared the cache, mark a folder as offline, turn the iPad FlightMode on, try to open the folder, get the error message "you are offline, please check internet connection"

marcus7501 avatar Sep 25 '24 14:09 marcus7501

@marcus7501 witch type of file it is ?

marinofaggiana avatar Sep 25 '24 14:09 marinofaggiana

here my test structure: /documents/sommer-tour/files

i mark the whole folder "sommer-tour" to be 'offline available' and the folder contains more then 20 .jpg and .pdf files. but the error message comes earlier by try to opening the parental folder "documents"

marcus7501 avatar Sep 25 '24 14:09 marcus7501

mmm seems that the documents (folder) are not in database ... if you look inside the documents the files are in local ? ( green check )

Screenshot 2024-09-25 alle 17 01 20

marinofaggiana avatar Sep 25 '24 15:09 marinofaggiana

yes, there is a green check at the folder and i have wait till all files are transfered, before i test. its may to be important... i try to open the offline-folder with the apple "Files"-app... with the "nextcloud"-app i can open the folders and all offline-files in FlightMode anymore. but before updating the nextcloud-app i can open the folders and offline files with the apple "Files"-app to.

marcus7501 avatar Sep 25 '24 15:09 marcus7501

you can open the file when is green ..

marinofaggiana avatar Sep 25 '24 15:09 marinofaggiana

normaly yes... but after the app update, i can't. please see the attached video for better understandig...

https://github.com/user-attachments/assets/8ecdbf9e-4674-4149-9330-8607a2183054

marcus7501 avatar Sep 26 '24 06:09 marcus7501

in this second video you can also see the green checks of the files...

https://github.com/user-attachments/assets/898d1640-c4f9-47a6-b3ea-dbd4633fdc84

marcus7501 avatar Sep 26 '24 08:09 marcus7501

@marcus7501 do you have solved ?

marinofaggiana avatar Oct 29 '24 11:10 marinofaggiana