nextcloud
App nextcloud iOS: browser is not supported
Good morning, I have a problem with the app on iPhone (iOS 17.4.1 and Nextcloud version 28). However I tried to connect the app to the nextcloud demo server “https://nextcloud27.our-servers.de/” (Username: user password: demo123) and the app works perfectly.
The problem arose after reinstalling nextcloud.
Steps to reproduce
- Install or reinstall app nextcloud on iPhone
- login on server
- error browser the app interface does not open but rather the web interface
Expected behaviour
Expected native app look and feel.
Actual behaviour
App thinks it's a browser, and shows an error that it's outdated. Additionally, login credentials are not saved, closing and reopening the app prompts for login again.
Screenshots
the screenshot is the same as the one published in this other issues https://github.com/nextcloud/android/issues/11768
info
iOS version: 17.4.1 Nextcloud iOS app version: 5.2.7 Server operating system: Debian GNU/Linux 12 (bookworm) Web server: Lighttpd Database: 10.11.6-MariaDB PHP version: 8.2.18 Nextcloud version: 28.0.5
I'm experiencing this bug on one of our devices. NextCloud iOS 6.6.2 on iOS 18.4.1. NextCloud server is version 30.0.10.
I cannot seem to log the device in using regular login flow with TOTP codes. I was able to get it connected using an app password.
with TOTP codes
@sfaria Are you cancelling the second authentication step and starting over at the credentials form or do you just pick TOTP and succeed ad the first try?
with TOTP codes
@sfaria Are you cancelling the second authentication step and starting over at the credentials form or do you just pick TOTP and succeed ad the first try?
We opened the app and logged in. We enter the credentials and then it asks for a TOTP code (this is expected, as 2FA is enabled for this account). We then tap on the button to choose login with TOTP code and then it automatically redirects back to the login page.
We then tried to log in a second time and it allowed us to enter the TOTP code but then instead of redirecting from the embedded browser back to the app, instead it stayed in the embedded browser and displayed a message that the browser used was not supported.
The plot thickens. I filed Nextcloud server issue #52908 where probably the same can be reproduced. Also there are issues like this which show that the Nextcloud server does not work as expected in the login. It looks less and less like the app can do something about it.
@sfaria The redirect you observe happens immediately on selection of the TFA method? How much time passes between opening the login page, submitting the credentials form and selecting the TFA method? Just trying to narrow it down. Maybe cookies or such expire.
Some explanation about the unsupported browser message: The message appears because the server somehow looses track of the information that a client is going through the login flow (likely due to faulty redirects). Hence the web view is lead to the usual Nextcloud web UI as it would be in Safari. The app uses its custom user agent string, though. Hence the misleading message about an unsupported browser. In the end it should not appear because the app should obtain an app password and dismiss the web view in due time.
@i2h3 Thank you for looking into this!
The issue happens as soon as the TOTP button is tapped and the time between beginning the flow and logging in is a matter of seconds - we aren't leaving the browser open for more time than it takes to tap and get redirected.
It is also 100% reproducible for us.
@sfaria Can you check your server logs for errors or the traffic during the login attempt? The app's web view sort of blindly follows whatever URLs or redirects the server is dealing to it. Some people have a custom SMS OTP solution in place which might cause an error and hence a redirect to the initial login form.
Hey there
I have the same problem with actual app on iOS. Here are my versions:
Nextcloud 30.0.10 (von Hetzner) iOS Nextcloud App 6.6.2 iOS 18.4.1
I could reproduce the problem. It appears if I use the default encryption app in the nextcloud instance. When I try to login a warning appears that encryption keys for user will be created on next login. Then the login is only as unsupported browser possible and the app does not switch back to app version after login. The login is not persistent, too. If I disable the default encryption app, login over app is possible again. But the I can't use any files because of missing encryption module.
At the moment I can't decrypt my system, because the occ command is not available at the hosted system.
Hope, that leads to the problem. Kind regards
@Sloelk Just discussed this with @tobiasKaminsky and we recommend updating to Nextcloud 30.0.11 which likely fixes that problem with the server-side encryption.
@i2h3 ok, thx. I need to wait until my hoster allows this update. They have no timeline for this at the moment....
I'll update, if I get something new.
I got it to work after Nextcloud Update to 30.0.12 But I needed to use the QR Code login because I have 2fa enabled.
The Login with password and token in the app still didn't work in iOS
@i2h3 Will an incoming update fix this issue?
With the current knowledge, this likely can only be resolved by the server which has problems in the web-based login flow of iOS clients. We have multiple reports of this issue and it was already started working on. However, the iOS app likely will not fix it.
@i2h3 Will an incoming update fix this issue?
With the current knowledge, this likely can only be resolved by the server which has problems in the web-based login flow of iOS clients. We have multiple reports of this issue and it was already started working on. However, the iOS app likely will not fix it.
Thank you for the clarification.
Nextcloud Matheria for iOS 7.1.3.10 © 2025 Nextcloud Server 31.0.8 Same
@Sloelk Just discussed this with @tobiasKaminsky and we recommend updating to Nextcloud 30.0.11 which likely fixes that problem with the server-side encryption.
To whom it may concern, after struggling around with nextcloud client for ios and ipad os (most recent version: 7.1.7) and the serverconfiguration [Nextcloud Hub 25 Autumn: 32.0.0] I am unable to configure access to ipads and iphones at all. If I enable serverside encryption on the server I run into the error message (paraphrasing) "Encryption app is enabled but not initialized" and a configuration of the client could not be done, or I disable encryption, getting the message that encryption could be enabled and after logging in the client stops at "continue with unsupported browser".......
Has any one any workaround to be able to configure those devices?
Thanks in advance.
Matthias
I have now found a solution by accident: 1)login with your user with a browser you want to login from the app on your mobile device 2) in the browser navigate to the top right corner where your user icon is 3) click on it, click on settings 4) left hand side there is a very discreet settings area (easily overseen), click on it and click on security 5) at the very bottom you can locate devices and sessions, scroll down to the very end 6) add an app name, click on: Create new 7) you need to immediately save the key generated 8) open the app on your mobile and, again, very discreetly you’ll find some notion: Alternative log in using app password 9) click on that one 10) enter your very username which has your login usually (not the app name for which you generated the key) 11) enter the key and it works
You can add several accounts to your app. You can also do this with Passwords app or talk app and more.
It took me a year to find this option, if only the message was not confusing me with some bah bah about unsupported browser, versions, telling me that I would need to update something instead of telling me to use this kind of password less authentication, I would have found the solution more quickly.