nextcloud
Versioning not working with OnlyOffice documents
Steps to reproduce
- Install OnlyOffice (Community Document Server)
- Install OnlyOffice connector and configure it
- Create document, put some stuff in there, let is save, then close via [X] at top-right
- Re-open. Edit it. Let is save.
Expected behaviour
A new version should appear when you right click and choose Details
Actual behaviour
No new version is created
Server configuration
Operating system: CentOS 7
Web server: Apache
Database: MySQL
PHP version: 7.3
Nextcloud version: (see Nextcloud admin page) NC18
Updated from an older Nextcloud/ownCloud or fresh install: Updated
Where did you install Nextcloud from: Nextcloud website
Signing status:
Signing status
???Login as admin user into your Nextcloud and access
http://example.com/index.php/settings/integrity/failed
paste the results here.
This is the only thing I can see that might be relevant, but I don't think this is thrown when the issue occurs
```OCA\DocumentServer\Document\DocumentConversionException: Received signal 11 SEGV_MAPERR 00000000000f ==== C stack trace =============================== [0x7fbb2814b902] [0x7fbb2633f5f0] [0x7fbb27d2d298] [0x7fbb27b70ab1] [0x7fbb27b7db20] [0x7fbb27b85148] [0x7fbb27b85a36] [0x7fbb27b861b2] [0x7fbb27d61687] [0x7fbb27c0788d] [0x7fbb27d6968b] [0x7fbb279895e8] [0x7fbb2793f4ee] [0x7fbb279375c3] [0x000000649af0] [0x000000660cab] [0x000000668905] [0x00000066bc24] [0x00000046f15f] [0x7fbb25c82505] [0x0000006477ed] [end of stack trace]
</details>
**List of activated apps:**
<details>
<summary>App list</summary>
Accessibility 1.4.0 Featured
Activities for shared file downloads 1.7.0
Activity 2.11.0 Featured
Brute-force settings 1.5.0 Featured
Calendar 2.0.1 Featured
Collaborative tags 1.8.0 Featured
Comments 1.8.0 Featured
Community Document Server 0.1.5
Contacts 3.1.8 Featured
Deleted files 1.8.0 Featured
External storage support 1.9.0 Featured
Extract 1.2.3
Federation 1.8.0 Featured
File access control 1.8.1 Featured
File sharing 1.10.1 Featured
First run wizard 2.7.0 Featured
Log Reader 2.3.0 Featured
Monitoring 1.8.0 Featured
Nextcloud announcements 1.7.0 Featured
Notes 3.1.5 Featured
Notifications 2.6.0 Featured
ONLYOFFICE 4.1.4 Featured
Password policy 1.8.0 Featured
Passwords 2020.2.1
PDF viewer 1.7.0 Featured
Photos 1.0.0 Featured
Privacy 1.2.0 Featured
RainLoop 6.1.0
Recommendations 0.6.0 Featured
Right click 0.15.2 Featured
Share by mail 1.8.0 Featured
Support 1.1.0 Featured
Theming 1.9.0 Featured
Two-Factor TOTP Provider 4.1.2 Featured
Two-Factor U2F 5.0.2 Featured
Update notification 1.8.0 Featured
Usage survey 1.6.0 Featured
Versions 1.11.0 Featured
Video player 1.7.0 Featured
Auditing / Logging 1.8.0 Featured
Default encryption module 2.6.0 Featured
Gallery 18.4.0
LDAP user and group backend 1.8.0 Featured
Talk 8.0.4 Featured
Text 2.0.0 Featured
If you have access to your command line run e.g.: sudo -u www-data php occ app:list from within your Nextcloud installation folder
</details>
**Nextcloud configuration:**
<details>
<summary>Config report</summary>
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"nextcloud.instanthousecall.com"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "18.0.1.3",
"overwrite.cli.url": "https:\/\/nextcloud.instanthousecall.com",
"overwriteprotocol": "https",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"memcache.local": "\\OC\\Memcache\\APCu",
"mail_smtpmode": "smtp",
"mail_smtpsecure": "tls",
"mail_sendmailmode": "smtp",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauthtype": "LOGIN",
"mail_smtpauth": 1,
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "587",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"theme": "",
"loglevel": 2,
"updater.release.channel": "stable",
"filelocking.enabled": true,
"trashbin_retention_obligation": "auto, 30",
"allowNightlyUpdates": []
}
}
If you have access to your command line run e.g.: sudo -u www-data php occ config:list system from within your Nextcloud installation folder
or
Insert your config.php content here. Make sure to remove all sensitive content such as passwords. (e.g. database password, passwordsalt, secret, smtp password, …)
</details>
**Are you using external storage, if yes which one:** local/smb/sftp/...
S3, but the files in question are not stored on S3. They are stored on an NFS mount, specifically an EFS volume on AWS.
**Are you using encryption:** yes/no
SSL for the connection? Yes. At rest on disk? No.
**Are you using an external user-backend, if yes which one:** LDAP/ActiveDirectory/Webdav/...
No.
#### LDAP configuration (delete this part if not used)
<details>
<summary>LDAP config</summary>
With access to your command line run e.g.: sudo -u www-data php occ ldap:show-config from within your Nextcloud installation folder
Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM oc_appconfig WHERE appid = 'user_ldap';
Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.
</details>
### Client configuration
**Browser:**
Brave
**Operating system:**
Windows 10
### Logs
#### Web server error log
<details>
<summary>Web server error log</summary>
Insert your webserver log here
</details>
#### Nextcloud log (data/nextcloud.log)
<details>
<summary>Nextcloud log</summary>
Nothing of note. Only thing potentially of note pasted above
</details>
#### Browser log
<details>
<summary>Browser log</summary>
Insert your browser log here, this could for example include:
a) The javascript console log b) The network log c) ...
</details>
You can see modifications in OnlyOffice, but if you download the file from Nextcloud, these modifications are not present. It's like documents are updated in a Document Server cache, but there's an issue to sync this cache with Nextcloud File. Maybe an SSL issue / misconfiguration. I tried a : sudo -u www-data php /var/www/nextcloud/occ security:certificates:import /tmp/mycert.crt But without success.
And I think many issues are related to this problem.
I guess it is the same issue then discussed already here #12 Does anyone know what can be done about it? Would it be a solution to use a non-integrated version of onlyoffice? This issue is really a big problem, as it leads to data loss in the end. Even with the cronjob workaround described in #12 we've seen issues that if one person works on a document, a second one is adding one sentence, the remaining version sometimes only contains the added sentences without all the rest and similar disasters...
Especially the question if it works with the non-integrated version of onlyoffice (installing the server by myself) would be interesting.
EDIT: see https://github.com/nextcloud/documentserver_community/issues/12#issuecomment-592435586
Especially the question if it works with the non-integrated version of onlyoffice (installing the server by myself) would be interesting.
EDIT: see #12 (comment)
I spun up a VM with a fresh install of NC 18.0.1, and OO docker based document server when I first encountered this problem. I think the problem is with the OO connector & versions, not the document server.
I can confirm that OO changes are not immediately visible in the Files app (and not synced to a client).
Also confirmed and the Nextcloud files are not updated which leads them to not being synced either.
Same problem here with NextCloud 17.0.3 (snap install) on Ubuntu 18.04.4 LTS Onlyoffice 5.4.0 (snap install) document server on separate machine Ubuntu 18.04.4 LTS Nextcloud files are not updated which leads them to not being synced either.
Update: further testing show that:
- versioning is not working
- file sync is working for pptx and docx files
- file sync is not working for xlsx files
--- EDIT --- After hard work I did manage to get it work. My setup is:
- Nextcloud 18.0.2 (manual install)
- nginx/1.14.0 (Ubuntu)
- Onlyoffice Document server docker (onlyoffice/documentserver: latest)
Certs by Let's Encrypt nginx configured as reverse proxy ssl in front of onlyoffice docker container
Sync working, versioning working with lazy update
Maybe this helps someone
I have the same problem with a fresh install with Nextcloud VM (https://github.com/nextcloud/vm), 2 days ago.
I use: Ubuntu 18.04 Nextcloud 18.0.2 Community Document Server 0.1.5 OnlyOffice 5.4.2.46
Same problem here. The version date always stays at the creation date even if the document is edited online. I use: Nextcloud 18.0.2 on a shared hosting - fresh install Community Document Server 0.1.5 ONLYOFFICE 4.1.4
With my first installation Nextcloud 18.0.1 Community Document Server 0.1.5 ONLYOFFICE 4.1.4 it was possible to use the documentserver:flush With the update to Nextcloud 18.0.2 Community Document Server 0.1.5 ONLYOFFICE 4.1.4 that does not work anymore.
yeah they made it worse. Its unexplainable,they hyped Nextcloud 18 and now people are loosing data. The Problem has been known since January. Especially now with Covid allot of people are looking into Nextcloud for Home Office and turn to MS Teams from disappointment which wouldnt be the case if it werent for the data loss issues.