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[Bug]: MacOS virtual files - Folders with spaces or UTF-8 cannot be opened - "Nextcloud encountered an unexpected error. Items may be out of date."

Open mhummel-iu opened this issue 1 month ago • 3 comments

⚠️ Before submitting, please verify the following: ⚠️

Bug description

When I want to open a folder via virtual files on MacOS the folders cannot be opened if the foldername has a space

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For example "Bilder" can be opened "Nexcloud Apps" cannot be opened "früher" cannot be opened. This issue appears:

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Steps to reproduce

  1. Setup Virtual File on the client
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  1. Move to the Nextcloud Location in the finder
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  1. Try to open a folder with space or UTF-8 character like "ü" in it's name
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  1. This will appear:
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Expected behavior

I can open all of the folders an see their content.

Which files are affected by this bug

folders

Operating system

macOS

Which version of the operating system you are running.

13.7.8

Package

Official macOS Virtual files 12+ universal pkg

Nextcloud Server version

31.0.10.2

Nextcloud Desktop Client version

4.0.1 (macOS)

Is this bug present after an update or on a fresh install?

Fresh desktop client install

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

Are you using an external user-backend?

  • [x] Default internal user-backend
  • [ ] LDAP/ Active Directory
  • [ ] SSO - SAML
  • [ ] Other

Nextcloud Server logs

Nothing logged on the server regarding this...

Additional info

No response

mhummel-iu avatar Nov 25 '25 10:11 mhummel-iu

hello,sorry,please help me!!why is there an error when I open the client locally after installing it

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working for me at least...

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Rello avatar Dec 01 '25 05:12 Rello

@Rello Thanks a lot for your answer. That made me think and brought me to the real issue: Somehow my VPN is doing this. When I disable the VPN and restart the Nextcloud client it somehow works. Is the problem still related to Nextcloud or do I have to report it to my VPN provider, because I'd like to still use the combination...

mhummel-iu avatar Dec 01 '25 11:12 mhummel-iu