nextcloud
[Bug]: macOS Client GUI does not show after setup
⚠️ Before submitting, please verify the following: ⚠️
- [x] This is a bug, not a question or a configuration issue.
- [x] This issue is not already reported on Github (I've searched it).
- [x] Nextcloud Server and Desktop Client are up to date. See Server Maintenance and Release Schedule and Desktop Releases for supported versions.
- [x] I agree to follow Nextcloud's Code of Conduct
Bug description
After initially setting up the client I can't access the GUI anymore, clicking on the dock icon does nothing but put it into the background. When I run it from the command line with debug this shows: lwhite@pluto 21:28:49 /Applications $ /Applications/Nextcloud.app/Contents/MacOS/Nextcloud --logwindow --logdebug --logflush -l Failed to initialize instances shared memory: "QSharedMemory::handle: doesn't exist" nextcloud.gui.application: Migrating old config from "/Users/lwhite/Library/Application Support/Nextcloud" to "/Users/lwhite/Library/Preferences/Nextcloud" nextcloud.gui.application: Failed to move the old config directory to its new location ( "/Users/lwhite/Library/Application Support/Nextcloud" to "/Users/lwhite/Library/Preferences/Nextcloud" ) nextcloud.gui.application: Will move the individual files QList("Nextcloud_sync.log") nextcloud.gui.application: Fallback move of "Nextcloud_sync.log" also failed
I manually moved the config from Application Support to Preferences but it still keeps creating it in Application Support, I do get a window asking me about a temporary directory for logs but after I click close on that it just sits there and does nothing.
lwhite@pluto 21:28:42 /Applications $ ps auxw |grep -i nextcloud lwhite 5420 0.0 0.0 410733312 1552 s014 S+ 9:28pm 0:00.00 grep -i nextcloud lwhite 5374 0.0 0.1 410437632 27008 ?? Ss 9:28pm 0:00.06 /Applications/Nextcloud.app/Contents/PlugIns/FinderSyncExt.appex/Contents/MacOS/FinderSyncExt -AppleLanguages ("en-CA") lwhite 5259 0.0 0.3 412843360 116224 ?? S 9:26pm 0:00.56 /Applications/Nextcloud.app/Contents/MacOS/Nextcloud
I've tried killing the pids for both of them and restarting it but still doesn't do anything
Steps to reproduce
- install package
- login to cloud
- close app
- open app
Expected behavior
I expect the GUI to open... can't do anything with it
Which files are affected by this bug
I don't understand why it's asking about which file is affected for this issue
Operating system
macOS
Which version of the operating system you are running.
14.7
Package
Official macOS 12+ universal pkg
Nextcloud Server version
31.0.2.1
Nextcloud Desktop Client version
3.16.5
Is this bug present after an update or on a fresh install?
Fresh desktop client install
Are you using the Nextcloud Server Encryption module?
Encryption is Disabled
Are you using an external user-backend?
- [x] Default internal user-backend
- [ ] LDAP/ Active Directory
- [ ] SSO - SAML
- [ ] Other
Nextcloud Server logs
{"reqId":"oURer8YfDbmTe5Zyzz3u","level":2,"time":"2025-06-14T23:47:46+00:00","remoteAddr":"72.45.124.122","user":"lwhite","app":"activity","method":"GET","url":"/nextcloud/ocs/v2.php/apps/activity/api/v2/activity?previews=true&since=0&limit=50&format=json","message":"Controller OCA\\Activity\\Controller\\APIv2Controller::getDefault executed 141 queries.","userAgent":"Mozilla/5.0 (Macintosh) mirall/3.16.5 (Nextcloud, macos-23.6.0 ClientArchitecture: arm64 OsArchitecture: arm64)","version":"31.0.2.1","data":{"app":"activity"}}
{"reqId":"AmczpZbGn9t0Lao6dk6V","level":2,"time":"2025-06-15T01:21:00+00:00","remoteAddr":"72.45.124.122","user":"skyangel","app":"core","method":"POST","url":"/nextcloud/index.php/login","message":"Controller OC\\Core\\Controller\\LoginController::tryLogin executed 613 queries.","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/137.0.0.0 Safari/537.36 Edg/137.0.0.0","version":"31.0.2.1","data":{"app":"core"}}
{"reqId":"fHurmxvIq0IlrSJJiuEx","level":3,"time":"2025-06-15T01:25:01+00:00","remoteAddr":"","user":false,"app":"PHP","method":"","url":"--","message":"exif_read_data(): File not supported at /usr/local/www/nextcloud/apps-pkg/photos/lib/Listener/ExifMetadataProvider.php#69","userAgent":"--","version":"31.0.2.1","data":{"app":"PHP"}}
Additional info
20250614_2128_nextcloud.log.1.gz
I can't click on general settings to create a debug archive but I attached the log from a previous run attempt its all i got
Hello,
die you update from an old installation of the nextcloud client? the migration seems to find something.
can you confirm that you downloaded from this source (.6 was released some hours ago). safest way would be to remove all mentioned files and do a clean installation.
https://github.com/nextcloud-releases/desktop/releases/download/v3.16.6/Nextcloud-3.16.6.pkg
please let us know
No it was a clean install. I uninstalled the pkg, deleted all the preferences folders and did a clean install. The GUI worked on first setup, and I would get a Dock icon w/ a Nextcloud menu. I clicked open folder and the GUI disappeared, but the Dock icon was still open. Clicking the Dock icon does nothing. Closed the app and it won't re-open. However I did discover there is a nextcloud icon behind the stupid screen notch on my menubar where I can't see it, and if I click on it the GUI opens even without the dock icon being opened. Still the Dock icon should open the GUI instead of do nothing... at least I can click around behind the notch and get to it now... haven't tried relogging in to see if it will still work the way it is now yet.
Hello,
yes, this is correct. its a background sync client. Like also e.g. OneDrive, background services only run in the taskbar - not as applications icons.
The limitation with the notch I also have sometimes. but this is Apple. there is nothing we can influence on the sequence of the icons.