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[Bug]: 3.13.0 on Windows 11 causes Explorer, desktop client to hang

Open gellenburg opened this issue 9 months ago • 24 comments

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Bug description

Installed 3.13.0 on Windows 11 and after starting to sync the client now freezes and when it does it causes Explorer to freeze as well.

When it does, Task Manager reports that the client is still utilizing about 10% of CPU resources.

The only way to get Explorer to respond is to End Task the Nextcloud desktop client.

Steps to reproduce

  1. Install 3.13.0
  2. Begin syncing
  3. Both Explorer and the client will eventually hang

Expected behavior

I would expect that neither Explorer or the desktop client to hang.

Which files are affected by this bug

It's actually impossible to tell because I can't open up either the client or Explorer when it happens.

Operating system

Windows

Which version of the operating system you are running.

23H2 / 22635.3575

Package

Other

Nextcloud Server version

27.1.7

Nextcloud Desktop Client version

3.13.0

Is this bug present after an update or on a fresh install?

Fresh desktop client install

Are you using the Nextcloud Server Encryption module?

Encryption is Enabled

Are you using an external user-backend?

  • [ ] Default internal user-backend
  • [ ] LDAP/ Active Directory
  • [ ] SSO - SAML
  • [ ] Other

Nextcloud Server logs

I don't have access to the server logs as I'm using Hetzner Storage Share.

Additional info

I can't even get to the "Create Debug Archive" because the application is frozen and unresponsive.

gellenburg avatar May 12 '24 20:05 gellenburg