nextcloud
[Bug]: Overlay Icons not visible on Windows Explorer after upgrade to 3.5.X
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- [X] This is a bug, not a question or a configuration issue.
- [X] This issue is not already reported on Github (I've searched it).
- [X] Nextcloud Server and Desktop Client are up to date. See Server Maintenance and Release Schedule and Desktop Releases for supported versions.
- [X] I agree to follow Nextcloud's Code of Conduct
Bug description
So i had NC 3.4.4 and all the green check mark where there. Once i updated to 3.5.4 the green checks went away so after doing some reached i had to download and install Microsoft Visual C++ Redistributable. I did a reboot and green checks are back. This is without VFS
I also did a fresh install of NC 3.5.4 and the same issue no green checks i downloaded and installed Microsoft Visual C++ Redistributable
https://help.nextcloud.com/t/missing-sync-icons-in-windows-explorer/6610/50?u=andyxheli
Maybe same as that was reported a log time ago https://github.com/nextcloud/desktop/issues/978
https://github.com/nextcloud/desktop/issues/978#issuecomment-451984491 ...
Steps to reproduce
Please see Bug description ...
Expected behavior
Bug description ...
Which files are affected by this bug
All
Operating system
Windows
Which version of the operating system you are running.
Windows 10, Windows 11
Package
Appimage
Nextcloud Server version
24.0.3
Nextcloud Desktop Client version
3.5.4
Is this bug present after an update or on a fresh install?
Updated to a major version (ex. 3.3.6 to 3.4.0)
Are you using the Nextcloud Server Encryption module?
Encryption is Disabled
Are you using an external user-backend?
- [X] Default internal user-backend
- [ ] LDAP/ Active Directory
- [ ] SSO - SAML
- [ ] Other
Nextcloud Server logs
No response
Additional info
No response
You may need to reboot after a fresh install. The Explorer.exe may not run this shell integration until reboot, or a simple sign out and sign in. This can explain why it started to work after rebooting, without necessarily installing the redistributable. AFAIK, we did not have any changes to shell integrations in 3.5.x.
I've already rebooted and loged off prior to installing the C++ redistributable and that didn't fix the issue. And I've tried this on 10 computers.
After installing the c++ redistributable on all of the 10 computers the Issue was resolved.
We had another user with an identical issue where overlays were not visible and the context menu "Nextcloud" is also unavailable. The way to diagnose if this is the same problem on Windows 10 is to try and call the regsvr32 command in an Admin-privileged cmd.exe on either of 2 DLLs from C:\Program Files\Nextcloud\shellext. If there is an error dialog, then, the VC redist needs to be installed from here https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio-2015-2017-2019-and-2022. This solution should be used until we have came up with a better solution in one of the new releases.
Fixes were merged. 3.7.0 will have this working without the need to install VC Redist.