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Published 20 hours ago • verified publisher icon nextcloud

backup app - creates no further restoring points

Open puck08 opened this issue 2 years ago • 2 comments

Nextcloud version: 23.0.3 Backup App version: 1.0.6 Operating system and version: Debian 4.19.235-1 nginx version: 1.21.6 PHP version: 8.0.17

After configuring the app and exporting configuration and key, I initiated the first backup by pressing the button Create full restoring point. After two days the backup had still the status “not packed yet”.

So I assumed a problem and removed the whole folder by: rm -fR 20220218090002-full-27uyPwv6nMPWU8M This was probably not good.

The Restoring point is still shown under “Restoring points history” as "processing" / "not packed yet" grafik

occ backup:point:list shows grafik

Now after pressing Create full restoring point again, it shows “The creation of a restoring point as been requested and will be initiated soon.” for a while. But after it is gone, no restoring point was created.

When I go to settings of the app, I get the message "Unable to fetch app data" for some seconds.

How can I analyse/repair the problem and start again with the backup app? The nextcloud.log shows no helpful information to me.

Thanks for your help

puck08 avatar Apr 09 '22 13:04 puck08

Hello! Have you been able to fix your issue? I'm experiencing exactly the same one (except I have not deleted the backup folder). After 2 weeks the backup is still marked as 'processing' and, on the webpage, the icon "not packed yet" is displayed. Thanks in advance.

silaxe avatar Feb 02 '23 13:02 silaxe

No, unfortunately I have not. I do not use the app anymore. Best regards

Am 02.02.23 um 14:54 schrieb silaxe:

Hello! Have you been able to fix your issue? I'm experiencing exactly the same one (except I have not deleted the backup folder). After 2 weeks the backup is still marked as 'processing' and, on the webpage, the icon "not packed yet" is displayed. Thanks in advance.

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puck08 avatar Feb 02 '23 18:02 puck08