Backup not starting, stucks at "The creation of a restoring point as been requested and will be initiated soon."

[marcel151]

Unfortunately, the initial Backup is not starting. I also can't get rid of the message above, even after uninstalling and reinstalling the backup app. Issue is described here: https://help.nextcloud.com/t/new-backup-app-setup/129889/3

[mueslo]

Stuck for how long? In my case it was like this and then started a few hours later at precisely 5pm local time.

[marcel151]

It's now 7 days since I started the initial backup. I don't think that it's doing anything.

[havi05]

Did you changed the background jobs from AJAX to Cron ? (https://docs.nextcloud.com/server/23/admin_manual/configuration_server/background_jobs_configuration.html#cron) This solved a similar problem for me.

[marcel151]

No, it was still on AJAX and I tried to change it to cron. However, cron don't seem to be working correctly: "Last job execution ran 31 minutes ago. Something seems wrong."

I am running Nextcloud as a Docker container.

EDIT: Ok it seems that triggering the cron file from the host is working. Not very intuitive, but doesn't have something to do with this app. Nervertheless, I am getting Errors in the log.

Error: Undefined variable $user at /var/www/html/custom_apps/backup/lib/Service/ExternalFolderService.php#900
Error: Undefined variable $user at /var/www/html/custom_apps/backup/lib/Service/ExternalFolderService.php#899

[mueslo]

I also got those error messages, they seem to not directly cause any failures though.

[Mister-Muffin]

These errors make the backup process not work entirely. See previous issue #152

[arg]

These errors make the backup process not work entirely. See previous issue #152

Can also confirm, I'm having the same issue: backup never completes, and I get the error listed in https://github.com/nextcloud/backup/issues/152#issuecomment-1017542650

[erik78se]

• I have just set "cron"
• I run 23.0.0.10
• backup App version 1.0.4
• Enabled files_external app (configured a local dir)

nextcloud.log gives:

I get too: Error: Undefined variable: user at /var/www/nextcloud/apps/backup/lib/Service/ExternalFolderService.php#900

[nlovrens]

No, it was still on AJAX and I tried to change it to cron. However, cron don't seem to be working correctly: "Last job execution ran 31 minutes ago. Something seems wrong."

I am running Nextcloud as a Docker container.

EDIT: Ok it seems that triggering the cron file from the host is working. Not very intuitive, but doesn't have something to do with this app. Nervertheless, I am getting Errors in the log.

Error: Undefined variable $user at /var/www/html/custom_apps/backup/lib/Service/ExternalFolderService.php#900
Error: Undefined variable $user at /var/www/html/custom_apps/backup/lib/Service/ExternalFolderService.php#899

Hi,

I have the same issue on docker, can you please tell me which cron file has to be triggered?

thanks

[dkleehammer]

I changed next cloud to cron and used the following container and the following settings to get cron working, but I still have the same issue with the backup not running.

https://hub.docker.com/r/rcdailey/nextcloud-cronjob/

update your docker-compose (or stack if you are using portainer):

  cron:
    image: rcdailey/nextcloud-cronjob
    restart: always
    network_mode: none
    depends_on:
    - app
    volumes:
    - /var/run/docker.sock:/var/run/docker.sock:ro
    - /etc/localtime:/etc/localtime:ro
    environment:
    - NEXTCLOUD_CONTAINER_NAME=app
    - NEXTCLOUD_PROJECT_NAME=nextcloud

[erik78se]

The problem seems to be related to the user variable not been set. This would happen for example for local storage where authentication is not needed or available?

I'm not an expert so I could be wrong

[arg]

Correct, this issue doesn’t seem to be related to cron or any other background jobs implementation. See #152 for details.

On 4 Feb 2022, at 19:13, Erik Lönroth @.***> wrote:

 The problem seems to be related to the user variable not been set. This would happen for example for local storage where authentication is not needed or available?

I'm not an expert so I could be wrong

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you commented.

[cybergitti]

Hi, I think this issue is now opened in another id https://github.com/nextcloud/backup/issues/186 hope, the $user parameter problem will be solved by an expert, because backup is not working at all in my setup. self hosted ubunty php 8.0, NC23 ...

[Vrumf0ndel]

issue with $user parameter is fixed with PR #206.