I can't see my gallery on Android

[alexandre-leng]

⚠️ Before posting ⚠️

• [x] This is a bug, not a question or an enhancement.
• [x] I've searched for similar issues and didn't find a duplicate.
• [x] I've written a clear and descriptive title for this issue, not just "Bug" or "Crash".
• [x] I agree to follow Nextcloud's Code of Conduct.

Steps to reproduce

Subject: Media display bug in Nextcloud - October 2024

Hello,

I would like to report a bug I encountered in the Nextcloud app related to media display. When browsing my photos and videos for October 2024, I only see grey placeholder icons instead of the actual image previews.

The images are not loading properly and remain stuck with the default icon, with no preview available.

Here are some additional details:

Nextcloud version: 3.29.2

Device used: Xiomi poxo x4 pro

Stable internet connection (4G+/Wi-Fi)

Date and time of the issue: October 9th, 2024

Could you please look into this issue and let me know of any solutions or fixes?

I have allowed all permissions

Best regards,

See in attachment Alexander

Expected behaviour

It should have a thumbnail of the photos displayed

Actual behaviour

Photo thumbnails are not displayed

Android version

13 TK1

Device brand and model

Xiaomi poco x4 pro

Stock or custom OS?

Custom (explain in "additional information")

Nextcloud android app version

3.29.2

Nextcloud server version

1

Using a reverse proxy?

No

Android logs

No response

Server error logs

No response

Additional information

No response