plugin installs will not show up on any dcim page. 4.0.2/0.0.12

[HomerJaySimpson13]

i have netbox 4.0.2 running fine. i installed the qrcode plugin and it shows on the admin>system that the plug is loaded. But when i go to any page that would need a qrcode, there is none. it doesn't show anything, i ran the debug log and it shows it loading, i really have no idea where to look to even see what is wrong. Thanks for any assistance. i'm not even sure this is the place to post this question.

[cruse1977]

Hi, absolutely the right place, I'll see if I can replicate this.

[HomerJaySimpson13]

out standing. please let me know if i can give you any information. it was a new install as i am just starting. its running on a rocky 9.4 distro and i was using the venv environment.

[rcalpha]

I'm having the same issue. I installed 4.0.5 of Netbox and the latest qecode and It shows nothing. In the admin/system the plugin is loaded

[cruse1977]

Hi, so I installed a brand new version of netbox-docker and v4.0.5. put some demo data in and enabled qr code (0.0.12) and I see this working as expected on the device page:

Can you provide more detail; install method; is there anything in logs, which pages, etc as I'm unable to replicate this at this point in time ?

As an random thought; can you also try running manage.py collectstatic (note environment specific)

[HomerJaySimpson13]

netbox.log

i am not using the docker version, i am using the downloaded package install method. i am not sure where the qr code shows up, but i have been looking for it on the device page and rack page. not sure if it is anywhere else.

i ran the collectstatic command and got back: 0 static files copied to '/opt/netbox-4.0.5/netbox/static', 487 unmodified.

i also upgraded to 4.0.5 to see if that made a difference, and it did not. i have attached the debug log for me loading the page for a device.

[cruse1977]

netbox.log

Thanks for doing this ; it was just a random thought.

i also upgraded to 4.0.5 to see if that made a difference, and it did not. i have attached the debug log for me loading the page for a device.

Hm that log shows a few errors but all are NetBox template based rather than QR. Is that log from a simple device (ie: 1ru single device) or a fairly complex (module bays, etc etc) ?

You should see a QR code on devices and racks (you can see the list via QRCode classes)

[HomerJaySimpson13]

netbox.log

The Earlier one is from a complex device. This log is a simple cable manager so there is no ports or anything.

so i dont see anything anywhere.

[cruse1977]

so i dont see anything anywhere.

I'm going to try this on a dedicated VM this eve to see if that makes a difference. In theory it shouldn't; Rocky 9.4 ?

[HomerJaySimpson13]

The OS is : NAME="Rocky Linux" VERSION="9.4 (Blue Onyx)" ID="rocky" ID_LIKE="rhel centos fedora" VERSION_ID="9.4" PLATFORM_ID="platform:el9" PRETTY_NAME="Rocky Linux 9.4 (Blue Onyx)"

[jeffgdotorg]

Unable to reproduce in NetBox v4.0.5 on an Ubuntu 22.04.4 VM created from their cloud-init image.

[cruse1977]

The OS is : NAME="Rocky Linux" VERSION="9.4 (Blue Onyx)" ID="rocky" ID_LIKE="rhel centos fedora" VERSION_ID="9.4" PLATFORM_ID="platform:el9" PRETTY_NAME="Rocky Linux 9.4 (Blue Onyx)"

Hi Homer, which python version are you running as 9.4 ships with 3.9 which is unsupported by NetBox 4.x; and how was this installed ? also which installation of Rocky (ie: minimal etc)

we think this is missing libraries and is potentially not a plugin issue.

[HomerJaySimpson13]

i am using Python 3.12.1 (main, Feb 19 2024, 00:00:00) [GCC 11.4.1 20231218 (Red Hat 11.4.1-3)]. i used dnf to install it. i used the Application Streams to install it.

ok. what do you recommend for the type of installation as i dont remember what i used. i can put up another box and try it again.

[cruse1977]

Hi Homer, still can't replicate. As said we think this might be a missing library somewhere from possibly a minimal installation. My output:

(venv) [root@localhost netbox]# pip freeze | grep pillow
pillow==10.3.0
(venv) [root@localhost netbox]# pip freeze | grep qrcode
netbox-qrcode==0.0.12
qrcode==7.4.2

min libs for pillow:

(venv) [root@localhost netbox]# rpm -qa | grep libjpeg
libjpeg-turbo-2.0.90-7.el9.x86_64
(venv) [root@localhost netbox]# rpm -qa | grep zlib
zlib-1.2.11-40.el9.x86_64

unsure on pip qrcode libs.

(venv) [root@localhost netbox]# uname -a Linux localhost.localdomain 5.14.0-427.20.1.el9_4.x86_64 #1 SMP PREEMPT_DYNAMIC Fri Jun 7 14:51:39 UTC 2024 x86_64 x86_64 x86_64 GNU/Linux (venv) [root@localhost netbox]# cat /etc/rocky-release Rocky Linux release 9.4 (Blue Onyx)

[HomerJaySimpson13]

i am currently rebuilding the server. i'll let you know if it works when i get done. on the current server i am getting the same versions of all the software execpt netbox-qrcode, i am getting version 0.0.13.

[jeffgdotorg]

@HomerJaySimpson13 are you also the Redditor behind this thread?

[HomerJaySimpson13]

ok. so i twice rebuilt the server using both another rocky 9.4 install and a ubunbtu 24.0.4. it get the same results.

NetBox version | 4.0.5 Python version | 3.12.3 Django version | 5.0.6 PostgreSQL 16.3 qrcode | 0.0.13

so in the end it must be something i am doing. i just cant figure out what it is.

[HomerJaySimpson13]

if i have debuging logging turned on, should i be seeing anything about qrcode? when i grep the log, i see nothing with qr in it.

[supertasksupertask]

1. I have tried that rhel8.8 does not have a menu or picture with a QR code like rocky8.5, although the plug-in has been successfully installed.

2、The only difference is the libjpeg version, which is. Libjpeg-turbo-1.5.3-12.el8.x86_64 instead of libjpeg-turbo-2.0.90-7.el9.x86_64, because installation of version 8.x conflicts

[cruse1977]

My only comment so far is that both RHEL and Rocky are running older version of quite a few things. The base python version as an example is below the one NetBox supports.

Can I asked what installation type was used please ? ie: minimal; etc ? and also how python was installed given the OS version isn't compatible ?

[rcalpha]

Hi...

I'm using ubuntu 20.04.6 and I have the same issue. I read above posts and I share the details of version:

NetBox version | 4.0.5 Python version | 3.12.4 Django version | 5.0.6 PostgreSQL 12.18 qrcode | 0.0.13 zlib: 1:1.2.11.dfsg-2ubuntu1.5 pillow: 10.3.0 libjpeg: 8c-2ubuntu8 libjpeg-turbo: 2.0.3-0ubuntu1.20.04.3

I'm not using docker, I'm using the git version

[rcalpha]

I installed on a brand new ubuntu server 22.04.4 netbox, migrated the data and it's working.... There is issue with ubuntu 20.04.6 with python 3 installed by another way. ubuntu 20.04.6 doesn't have supported python3 version required by netbox

[cruse1977]

Thanks for doing this and it fits what I think is happening with rocky. Rocky's python version is 3.9 which is unsupported netbox 4. I have a feeling the non os distro python being installed on these rocky instances is causing the problem. It has to be that or a minimal installation or similar.

On Fri, 21 Jun 2024, 00:52 Ruben Cheng, @.***> wrote:

I installed on a brand new ubuntu server 22.04.4 netbox, migrated the data and it's working.... There is issue with ubuntu 20.04.6 with python 3 installed by another way. ubuntu 20.04.6 doesn't have supported python3 version required by netbox

— Reply to this email directly, view it on GitHub https://github.com/netbox-community/netbox-qrcode/issues/75#issuecomment-2181741166, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABKJY366RI75TNUFISGGGOLZINTLXAVCNFSM6AAAAABJEVOTMWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCOBRG42DCMJWGY . You are receiving this because you were assigned.Message ID: @.***>

[brourk]

I had this problem on AlmaLinux 8.10 after installing python 3.12 and Netbox 4.06. I think the problem may be that pkg_resources (netbox_qrcode/utilities.py) is deprecated and removed in Python 3.12. What fixed it for me was "pip install setuptools" and restart netbox.

[cruse1977]

thanks @brourk ; @rcalpha @supertasksupertask @HomerJaySimpson13 - can you try this fix as above please ?

I'll look at replacing pkg_resources with importlib for a future version

[HomerJaySimpson13]

i just ran the pip install setuptools and it fixed it.

Thanks everyone for helping out!

[harryajc]

Was having this issue on Ubuntu 24.04, with netbox 4.0.9, "pip install setuptools" fixed the issue

[MisterProblems]

I had this problem on AlmaLinux 8.10 after installing python 3.12 and Netbox 4.06. I think the problem may be that pkg_resources (netbox_qrcode/utilities.py) is deprecated and removed in Python 3.12. What fixed it for me was "pip install setuptools" and restart netbox.

Thanks ! It works for me. (python 3.12 , netbox 4.0.9)

[k01ek]

may be we just need to include setuptools to install_requires