Netbird declaring my invited users as invalid

[tarasglek]

Describe the problem I wanted to invite users to my network...They can't even signup for netbird, dismissed as invalid

To Reproduce https://photos.app.goo.gl/p8BjdyTvacQw45a69

[bcmmbaga]

Hi @tarasglek, I did check the video, but it doesn't show a clear error message. Could you please share a screenshot or a description of the error that occurs after authentication using the link? Also, please note that the user invite link is valid for 7 days.

[tarasglek]

Sorry that video got trimmed too much or something. Error changed a bit, but idea is same

1. I invite a user by email (tried with a new email today)
2. netbird declares the user invalid when they try to login via email. Error seems to have changed now to "invalid signup"

[twl9]

I experienced exactly the same "invalid signup" message with an invite. I concluded that inviting users via netbird.io is not possible at the moment.

[braginini]

Hey @tarasglek & @twl9

Did you try resetting the password or using one of the social logins after getting the invitation?

[tarasglek]

social logins not an option for me and users I'm inviting

[mlsmaycon]

Hello @tarasglek we just released a support to delete users, you can remove the invited user and send the invite again.

Does that help with your issue?

[astr0n8t]

Are the links single use? Possible an anti-virus or something similar is scanning the links in the emails and invalidating it.

[johannes-luebke]

Hello, same issue here. I can't add new users. I get the same Invalid sign up error on the sign up page. Deleting the user and re-inviting did not help. The only way I was able to add a new user was via the automatic signup. Signing up with a new (uninvited) user which uses the same domain as my Owner account added that account to the team. The problem is, A. I don't want just anyone on my team to be able to join and B. I want to be able to add people to the team which don't have an email address with my domain.

[braginini]

@johannes-luebke whats your process after you sent the invitation?

The invited user would need to reset the password to continued.

[johannes-luebke]

@johannes-luebke whats your process after you sent the invitation?

The invited user would need to reset the password to continued.

Yes, that did it. Reseting the password works. I was trying to use the default signup form. Thank you @braginini

[braginini]

Happy that it helped. I will sync internally to make the flow more explicit. Sorry about this inconvenience.