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Neuron wallet restoration problem

Open ALI57100 opened this issue 1 year ago • 7 comments

Topic Type

Incorrect Balance

Detail of the issue

good evening team I restored my neuron wallet on a new laptop using the seed phrase because my old laptop is broken. after having correctly synchronized the nodes and after clearing the cache, my sole CKB is 0. My ckb tokens were in staking. My new address shows me a 0 balance. Could someone help me please?

bundled-ckb.log

No response

bundled-ckb-light-mainnet.log

No response

main.log

No response

status.log

No response

ALI57100 avatar Sep 18 '24 20:09 ALI57100

Capture d’écran 2024-09-18 à 22 29 30 N1

ALI57100 avatar Sep 18 '24 20:09 ALI57100

Capture d’écran 2024-09-18 à 22 29 52 N2

ALI57100 avatar Sep 18 '24 20:09 ALI57100

Wallet where my ckb staker tokens are located Capture d’écran 2024-09-18 à 23 06 59 Capture d’écran 2024-09-18 à 23 07 24

ALI57100 avatar Sep 18 '24 21:09 ALI57100

@ALI57100 So could we close this issue? It has been resolved on the discord.

yanguoyu avatar Sep 19 '24 22:09 yanguoyu

Hi all, I have the same issue. Do you know where I can find some help? Thank you!

Time4minig avatar Sep 20 '24 18:09 Time4minig

Hi all, I have the same issue. Do you know where I can find some help? Thank you!

Hi @Time4minig

You can join Neuron's discord(https://discord.gg/N9nZ3JE2Gg) or send email to [email protected] for further support.

Keith-CY avatar Sep 21 '24 20:09 Keith-CY

Mark this issue stale because no activity for 60 days

github-actions[bot] avatar Nov 21 '24 05:11 github-actions[bot]

Close this issue because it's inactive since marked stale

github-actions[bot] avatar Nov 28 '24 05:11 github-actions[bot]