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NEX Extension showing up blank

Open benerz opened this issue 6 years ago • 10 comments

Hello and good day team! The NEX extension has been working fine until today, it is showing up a blank white page now. I re-downloaded the google browser, cleared the cache and also reinstalled the Nex extension via. your suite on your site. still showing blank white. screen shot 2018-04-24 at 1 33 56 pm

Please help me, and thank you again for the things you guys are trying to do.

benerz avatar Apr 24 '18 03:04 benerz

I am having the same issue. I suspect it may have to do with the new version of google chrome. I agreed to update google chrome and afterwards it started showing up blank. Thanks NEX team.

Adeee212 avatar Apr 24 '18 07:04 Adeee212

I have the same issue. re-installing did not help and I cannot login to the extension now. any solutions for this problem?

Plutoniumweddingring avatar Apr 24 '18 08:04 Plutoniumweddingring

I encountered the same issue yesterday and it seems to have not changed as of today yet. I have yet to submit my KYC documents for round 2, I hope this gets resolved before that ends!

mojojojo2018 avatar Apr 24 '18 13:04 mojojojo2018

The problem has been fixed, it should be resolved if you re-start Chrome.

localhuman avatar Apr 24 '18 15:04 localhuman

I have uninstalled NEX, cleared cache, restarted my laptop and reinstalled NEX but there problem still persists. Please help

lindafutshane avatar Apr 25 '18 08:04 lindafutshane

Same with me. Only blank, so I cannot submit my KYC... Help please

Nitsirk86 avatar Apr 25 '18 08:04 Nitsirk86

@localhuman I have restarted chrome (chrome://restart) but this has made no difference.

lindafutshane avatar Apr 25 '18 08:04 lindafutshane

This has now been fixed, restarting chrome (on Mac please ensure to quit the app from the top navbar) / your computer or via chrome://restart should do it.

evgenyboxer avatar Apr 25 '18 10:04 evgenyboxer

Thank you @evgenyboxer I am now able to login and have completed my KYC

lindafutshane avatar Apr 25 '18 10:04 lindafutshane

Yes Thank you @evgenyboxer its working

benerz avatar Apr 26 '18 04:04 benerz