Support agent cannot transfer a ticket

[wptech68]

Just a suggestion.

I think that a support agent would be able to transfer the ticket to another support agent, this will help tickets that need more than 1 department assistance to be resolved. currently , only admin can assign a ticket, so if the current support agent finishes his help and need to transfer it to another agent to complete the task, only the admin can do it.

perhaps, the other way is to assign more than 1 agent to a ticket, so it works like a conversation with multiple participants, one end user and 2 or more agents.

Hope it helps