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Default Support Agent per Support Department

Open mayeenulislam opened this issue 7 years ago • 4 comments

User wptech68 submitted a feature request:

Actual behavior

User can submit a ticket, assign a ticket to the Support Department, but cannot assign a Support Agent.

Steps to reproduce

  1. Get to /submit-ticket
  2. Create a new ticket with Registration and assign a Ticket Department
  3. Submit it

Expected behavior

Need to assign a default Support Agent per Support Department. So that, when a Support Department is mentioned, that specific agent will be assigned by default.

System Status

NanoSupport: v0.3.0

mayeenulislam avatar Dec 29 '16 06:12 mayeenulislam