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Published 20 hours ago • verified publisher icon namecheap

An error occurred: [2011301] We're sorry, the requested SSL type has been discontinued

Open golf04 opened this issue 7 years ago • 7 comments

I found this error on our WHMCS system.

Could you give any suggestion on this ?

golf04 avatar Mar 31 '17 06:03 golf04

Namecheap discontinued all other SSL certificates except Comodo. They also discontinued 1 Comodo SSL.

So, this error is most probably coming because of the product in WHMCS is not assigned to an active SSL certificate. The solution is that you go into WHMCS backend and edit those SSL products in the module settings tab you have and make sure they are connected to an active SSL certificate type. Screenshot: http://prntscr.com/eqmlxh

eryogeshsingh avatar Mar 31 '17 06:03 eryogeshsingh

Thanks @eryogeshsingh I'll checked on it.

golf04 avatar Mar 31 '17 06:03 golf04

Hello @eryogeshsingh ,

I've looked on my WHMCS namecheapssl module, on my product type it now using Comodo EssentialSSL Wildcard that are now active on namecheap website.

So the solution that you give me not working. Can you investigated on this issue and review these pictures https://ibb.co/dJ7Qqa https://ibb.co/dHM73v.

golf04 avatar Apr 04 '17 06:04 golf04

It's hard to tell then. I am recommending that you contact Namecheap through live chat support.

eryogeshsingh avatar Apr 04 '17 06:04 eryogeshsingh

Thank you @eryogeshsingh,

I've contact Namecheap support per your suggestion.

golf04 avatar Apr 04 '17 08:04 golf04

What did Namecheap support say? I'm also getting this error when attempting to renew Comodo EssentialSSL

jas8522 avatar Mar 03 '18 15:03 jas8522

I've gotten to the bottom of this and submit my results to NameCheap support. In the WHMCS database, you'll find under the tblsslorders table, the field called certtype as well as table mod_namecheapssl with field type. If you relinked this certificate at some point in the past, both of those fields will still contain the value of the old certificate, such as "QuickSSL Premium", even if you've changed the certificate to a completely different one in the WHMCS UI.

The Namecheap module doesn't pull the certificate name from the associated product (which is silly), but rather from these tables when it processes the renewal. Therefore to fix this, you must update that value in both database tables to the new/current certificate name (e.g.: EssentialSSL)

I've indicated to Namecheap support that one of two things should/needs to change in order to fix this:

  1. When re-linking an SSL certificate in WHMCS via Addons > Namecheap SSL Module > Link/Re-Link WHMCS Cert ID to NC Cert ID — it should automatically update these fields to the new certificate’s type, or
  2. When renewing it shouldn’t be looking up the certtype from tblsslorders nor from mod_namecheapssl, rather it should look it up from the currently selected product in WHMCS.

I'm awaiting a response.

jas8522 avatar Jul 28 '18 23:07 jas8522