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Published 20 hours ago • verified publisher icon mysteriumnetwork

New VPN User. MacOS 10.13.6 Stuck on the Top Up screen [bug]

Open grafburin opened this issue 1 year ago • 3 comments

Describe the bug I am not able to get past the Top Up / Enter Referral Code screen. I've topped up twice (each time $3.99) using crypto (receipts provided to Isaac on [email protected]) thinking that the payment didn't go through. Then I uninstalled and reinstalled the software. Still no luck.

To Reproduce Steps to reproduce the behavior:

  1. Download MysteriumVPN-10.12.4-universal.dmg from the https://www.mysteriumvpn.com/download

  2. Double click MysteriumVPN-10.12.4-universal.dmg

  3. In the window that opens drag the Mysterium file to Applications. Wait until it copies.

  4. Run Mysterium VPN Screen Shot 2022-07-29 at 12 34 56 AM

  5. Go through the series of welcome screens

  6. Arrive at the Your Wallet screen

  7. There's no sign of 2x$3.99 that I paid and I can't get to the next screen to register.

Expected behavior See $7.98 in the wallet and be able to use the VPN.

Logs

Screenshots See attached.

Desktop (please complete the following information):

  • MacOS 10.13.6
  • Mysterium VPN App 10.12.4

Additional context Screen Shot 2022-07-29 at 12 34 56 AM

grafburin avatar Jul 29 '22 05:07 grafburin

same thing on windows for me

daamiian avatar Aug 19 '22 18:08 daamiian

Honestly what is this project? It seems like nothing ever gets fixed.

daamiian avatar Aug 20 '22 10:08 daamiian

Same here... still not fixed.

Working on other devices, but not in my Mac. After quick connect on a other device, now its also working on Mac. Maybe a workaround.

revunix avatar Oct 17 '22 09:10 revunix

Please download newest app version manually instead, it should work then:https://github.com/mysteriumnetwork/mysterium-vpn-desktop/releases/

isaackielma avatar Dec 08 '22 22:12 isaackielma