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Published 20 hours ago • verified publisher icon mysteriumnetwork

[bug] Mysterium VPN Error: "Oop! Could not connect. Connection timeout"

Open BenJackGill opened this issue 2 years ago • 4 comments

Describe the bug I cannot connect to MysteriumVPN.

I am using the Mac client but it always gives this error: "Oop! Could not connect. Connection timeout"

This happens no matter which country I choose. It happens when I use Quick Connect and also Manual Connect to a random node.

I have never once managed to connect to the VPN network.

I am using the latest MacOS Montery version.

How do I fix this?

To Reproduce Steps to reproduce the behavior:

  1. Download the Mac VPN client
  2. Click Quick Connect

Expected behavior It connects to a node.

Logs No sure how many logs to include. These were from renderer.log. Let me know if you want more.

[2022-03-30 20:29:59.508] [info]  Persisting user configuration: {"desktop":{"dns":"auto","filters":{"other":{"country":"BS"},"preset":{"id":0},"quality":{"include-failed":false,"level":2}},"onboarded":true,"quick-connect":true,"terms-agreed":{"at":"2022-03-27T02:36:44.318Z","version":"0.0.40"}}}
[2022-03-30 20:30:02.424] [debug] UserEvent: quick_connect { country: 'AU' } Client: {
  app_version: '10.7.1',
  os: 'darwin',
  country: 'AU',
  consumer_id: '0x2bceffff940f8257361cfc7371d0a15d7b23a722',
  machine_id: '3965fef1184b950d77daa0272aabfd6370636facf00a1e571615957c086a4e27',
  os_version: '21.4.0'
}
[2022-03-30 20:30:02.425] [debug] UserEvent: balance_update { balance: 9.964485 } Client: {
  app_version: '10.7.1',
  os: 'darwin',
  country: 'AU',
  consumer_id: '0x2bceffff940f8257361cfc7371d0a15d7b23a722',
  machine_id: '3965fef1184b950d77daa0272aabfd6370636facf00a1e571615957c086a4e27',
  os_version: '21.4.0'
}
[2022-03-30 20:30:02.426] [debug] UserEvent: connect_attempt {
  country: 'AU',
  provider_id: '0x3aaf972241721273047ee057789f2da124b5c967'
} Client: {
  app_version: '10.7.1',
  os: 'darwin',
  country: 'AU',
  consumer_id: '0x2bceffff940f8257361cfc7371d0a15d7b23a722',
  machine_id: '3965fef1184b950d77daa0272aabfd6370636facf00a1e571615957c086a4e27',
  os_version: '21.4.0'
}
[2022-03-30 20:30:02.792] [info]  Persisting user configuration: {"desktop":{"dns":"auto","filters":{"other":{"country":"AU"},"preset":{"id":0},"quality":{"include-failed":false,"level":2}},"onboarded":true,"quick-connect":true,"terms-agreed":{"at":"2022-03-27T02:36:44.318Z","version":"0.0.40"}}}
[2022-03-30 20:30:03.834] [debug] [sse message event] state-change {
  "serviceInfo": null,
  "sessions": [],
  "sessionsStats": {
    "count": 0,
    "countConsumers": 0,
    "sumBytesReceived": 0,
    "sumBytesSent": 0,
    "sumDuration": 0,
    "sumTokens": 0
  },
  "consumer": {
    "connection": {
      "status": "Connecting",
      "consumerId": "0x2bceffff940f8257361cfc7371d0a15d7b23a722",
      "hermesId": "0xa62a2A75949d25e17C6F08a7818e7bE97c18a8d2",
      "proposal": {
        "format": "service-proposal/v3",
        "compatibility": 2,
        "providerId": "0x3aaf972241721273047ee057789f2da124b5c967",
        "serviceType": "wireguard",
        "location": {
          "continent": "OC",
          "country": "AU",
          "city": "New South Wales",
          "asn": 16276,
          "isp": "OVH SAS",
          "ipType": "hosting"
        },
        "price": {
          "currency": "MYST",
          "perHour": 228472858852323,
          "perHourTokens": {
            "wei": "228472858852323",
            "ether": "0.000228472858852323",
            "human": "0.000228"
          },
          "perGib": 51406393241772830,
          "perGibTokens": {
            "wei": "51406393241772832",
            "ether": "0.051406393241772832",
            "human": "0.051406"
          }
        },
        "quality": {
          "quality": 1.6,
          "latency": 0,
          "bandwidth": 14.434921
        }
      }
    }
  },
  "identities": [
    {
      "id": "0x2bceffff940f8257361cfc7371d0a15d7b23a722",
      "registrationStatus": "Registered",
      "channelAddress": "0xAc9a84C82e87f4093657dfc410F68F2BdF1Ed33d",
      "balance": 9964485490693500000,
      "balanceTokens": {
        "wei": "9964485490693500000",
        "ether": "9.9644854906935",
        "human": "9.964485"
      },
      "earnings": 0,
      "earningsTotal": 0,
      "stake": 0,
      "hermesId": "0xa62a2A75949d25e17C6F08a7818e7bE97c18a8d2"
    }
  ],
  "channels": []
}
[2022-03-30 20:31:02.428] [debug] UserEvent: connect_failure {
  country: 'AU',
  provider_id: '0x3aaf972241721273047ee057789f2da124b5c967',
  duration: 60002
} Client: {
  app_version: '10.7.1',
  os: 'darwin',
  country: 'AU',
  consumer_id: '0x2bceffff940f8257361cfc7371d0a15d7b23a722',
  machine_id: '3965fef1184b950d77daa0272aabfd6370636facf00a1e571615957c086a4e27',
  os_version: '21.4.0'
}
[2022-03-30 20:31:02.431] [error] Could not connect: Connection timeout
Original message: timeout of 60000ms exceeded (path="connection")
[2022-03-30 20:31:07.741] [debug] UserEvent: balance_update { balance: 9.964485 } Client: {
  app_version: '10.7.1',
  os: 'darwin',
  country: 'AU',
  consumer_id: '0x2bceffff940f8257361cfc7371d0a15d7b23a722',
  machine_id: '3965fef1184b950d77daa0272aabfd6370636facf00a1e571615957c086a4e27',
  os_version: '21.4.0'
}
[2022-03-30 20:31:07.742] [debug] UserEvent: disconnect_attempt { country: 'unknown' } Client: {
  app_version: '10.7.1',
  os: 'darwin',
  country: 'AU',
  consumer_id: '0x2bceffff940f8257361cfc7371d0a15d7b23a722',
  machine_id: '3965fef1184b950d77daa0272aabfd6370636facf00a1e571615957c086a4e27',
  os_version: '21.4.0'
}
[2022-03-30 20:31:07.747] [debug] UserEvent: disconnect_success { country: 'unknown', duration: 5 } Client: {
  app_version: '10.7.1',
  os: 'darwin',
  country: 'AU',
  consumer_id: '0x2bceffff940f8257361cfc7371d0a15d7b23a722',
  machine_id: '3965fef1184b950d77daa0272aabfd6370636facf00a1e571615957c086a4e27',
  os_version: '21.4.0'
}
[2022-03-30 20:31:07.947] [debug] [sse message event] state-change {
  "serviceInfo": null,
  "sessions": [],
  "sessionsStats": {
    "count": 0,
    "countConsumers": 0,
    "sumBytesReceived": 0,
    "sumBytesSent": 0,
    "sumDuration": 0,
    "sumTokens": 0
  },
  "consumer": {
    "connection": {
      "status": "NotConnected",
      "consumerId": "0x2bceffff940f8257361cfc7371d0a15d7b23a722",
      "hermesId": "0xa62a2A75949d25e17C6F08a7818e7bE97c18a8d2",
      "proposal": {
        "format": "service-proposal/v3",
        "compatibility": 2,
        "providerId": "0x3aaf972241721273047ee057789f2da124b5c967",
        "serviceType": "wireguard",
        "location": {
          "continent": "OC",
          "country": "AU",
          "city": "New South Wales",
          "asn": 16276,
          "isp": "OVH SAS",
          "ipType": "hosting"
        },
        "price": {
          "currency": "MYST",
          "perHour": 228472858852323,
          "perHourTokens": {
            "wei": "228472858852323",
            "ether": "0.000228472858852323",
            "human": "0.000228"
          },
          "perGib": 51406393241772830,
          "perGibTokens": {
            "wei": "51406393241772832",
            "ether": "0.051406393241772832",
            "human": "0.051406"
          }
        },
        "quality": {
          "quality": 1.6,
          "latency": 0,
          "bandwidth": 14.434921
        }
      }
    }
  },
  "identities": [
    {
      "id": "0x2bceffff940f8257361cfc7371d0a15d7b23a722",
      "registrationStatus": "Registered",
      "channelAddress": "0xAc9a84C82e87f4093657dfc410F68F2BdF1Ed33d",
      "balance": 9964485490693500000,
      "balanceTokens": {
        "wei": "9964485490693500000",
        "ether": "9.9644854906935",
        "human": "9.964485"
      },
      "earnings": 0,
      "earningsTotal": 0,
      "stake": 0,
      "hermesId": "0xa62a2A75949d25e17C6F08a7818e7bE97c18a8d2"
    }
  ],
  "channels": []
}

Screenshots https://imgur.com/a/awtk6QG

Desktop (please complete the following information):

  • OS: MacOS Monterey 12.3
  • Mysterium VPN App Version 10.7.1

BenJackGill avatar Mar 30 '22 09:03 BenJackGill

Exact same behaviour here.

OS: Elementary 5.1.7 (based on Ubuntu 18.04.6 LTS) App Version: mysterium-vpn-desktop_10.9.0_amd64.deb

Originally had this: https://github.com/mysteriumnetwork/mysterium-vpn-desktop/issues/335#issuecomment-1103802230

but it resolved itself after eventually loading a TOS screen. Now have the unable to connect to anything behaviour. mystfail Are there any places I should look for leftovers from previous installations? Let me know which logs would be most helpful and I'll upload.

UPDATE 22/05/22 Have successfully downgraded to 10.8.3, and all is working. So for me, seems to be an issue with 10.9.0.

sj64 avatar Apr 23 '22 07:04 sj64

Thanks for reporting! We received your logs submitted via app (with a link to this issue) and will look into it.

tadaskay avatar May 05 '22 06:05 tadaskay

Still same issue for me. Same message on a macbook air. Have tried both the quick connect and manual connect. Same result.

Proskhmer08 avatar Jun 11 '22 05:06 Proskhmer08

Same on Windows 10, some nodes work some don't.

GeorgeMixas avatar Jun 22 '22 22:06 GeorgeMixas

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Is this issue still relevant?

stale[bot] avatar Sep 21 '22 00:09 stale[bot]