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Pro user report of a public request goes to the Pro team

Open garethrees opened this issue 3 years ago • 2 comments

We've had a couple of instances on WhatDoTheyKnow where a Pro user has reported a normal (public) request, presumably things they've noticed whilst browsing the site. In these cases, the email generated by Alaveteli has been sent to the Pro team, however as it is a public request and wasn't (AFAIK) made via the Pro service, the email notification should be sent to the normal administration team email.

Requests: 600525, 606413 User: 161389

Originally reported by @MattK1234 in https://github.com/mysociety/alaveteli-professional/issues/596

garethrees avatar Dec 07 '21 09:12 garethrees

We did have a look at this back in 2019 (https://github.com/mysociety/alaveteli/pull/5399) but that didn't quite fix the issue. The main problem is that we're just looking at whether a user has the pro role to decide which contact address to send to, but we need to be more intelligent about that based on the specific content being reported.

garethrees avatar Dec 07 '21 09:12 garethrees

+1 today when I reported a normal request, this report went to the Pro team which wasn't my intention

MattK1234 avatar Jul 16 '22 17:07 MattK1234