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Leave out the 'incorrect postcode / housenumber' fixing attempt.

Open Kroellie opened this issue 2 years ago • 0 comments

What problem does this feature solve?

Whenever a customer loads the checkout, I'm noticing sometimes that either the checkout shows myparcel showing all rates for NL which is our default country, or it shows the form where you can correct the postcode + housenumber and retry. This is too confusing. I don't think it is your responsibility to validate the data beforehand, nor do I think it is your responsibility to 'fix' the data.

Next to that, when you show the form to fix the postcode and housenumber, if a customer would do that, the output would be extra confusing: I assume the shipping details will be saved by magento as entered, and you will send the parcel to the corrected postcode + housenumber. I really don't want that.

What should the solution look like?

I would rather see an error message similar to 'not all necessary data has been given to calculate shipping costs, please check your address details and try again'.

If there is another usecase for this error correction which I currently do not see, I would like to ask you for making the validation attempt optional with a backoffice setting.

Relevant log output

No response

Additional context

No response

Kroellie avatar Apr 15 '22 12:04 Kroellie