client installer bug

[bilbibalou]

The issue

hello due to an issue with the lastest version of mumble with mumble link mod minecraft i wanted to install the 1.3.3 release but when i install it on anothe folder i have an error not specified https://prnt.sc/hj0pgaOvQ7vN "the installation assistant ended prematurely" so i tried to unistall my 1.4.230 with the control panel but it didn't work for 1 milisecond i see a windows oppening and it instantly close i tryed same thing with windows option and settings -> app with the same result and Ccleaner again same thing I downloaded the clientx86.msi and use it choosing repare and remove both also give the error so I can't remove properly or install a new mumble have you an idea for fix it? or a software witch remove every files and folders of mumble on my computer? or have you the list where i can find them to remove them? or anything that can help me please thank

Mumble version

1.4.230 / 1.3.3

Mumble component

Client

OS

Windows

Additional information

No response

[Krzmbrzl]

@davidebeatrici do you have any idea about this one?

If not, then my suggestion would be to manually remove the installed directories and also cleaning the respective registry sub-tree. I guess that should pretty much be equivalent to a regular uninstall :thinking:

[ghost]

I would try running the 1.4. install file again and see if there is an option to repair the 1.4 install. If it allows the 1.4. install to be repaired, then I would run the 1.4 install file again and chose the remove option. Then try to run the 1.3 install file again and see if the same error is present.

[bilbibalou]

i have already remove the installed directories but still have the error with the installer and I tried tu use the clientx86 1.4 to use the option repair and remove both give again and again the error

[Krzmbrzl]

After a quick Google search, I came up with https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d. This might be worth a try to see if it does any good.

Another thing to try would be to reboot in safe-mode and re-try the uninstall step (see also https://www.makeuseof.com/windows-cant-uninstall-program-fix/).

You said that you already removed the installation directories manually. Have you also tried to remove the corresponding registry keys manually? For that open the registry editor (Win+R, then enter regedit and hit enter), locate HKEY_CURRENT_USER\Software\Mumble and delete the entire sub-tree (right-click on Mumble and choose delete).

[stale[bot]]

This support-issue has been automatically marked as stale because it has not had recent activity. If no further activity occurs, the issue will be automatically closed as we'll assume your problem to be fixed.