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RMA and Refund Module

Open Tangol opened this issue 4 years ago • 2 comments

At the moment, WCMp is missing one of the most important features: RMA and Refund Module. You guys stated (also here) years ago that this is in the making but until now nothing happened.

I know this is one of the more complex systems to implement, but it's a necessary one. I've found a description video that explains how one of your competitors did it.

If you start working on it, please note that this whole system needs to be tied somehow to the Admin Commission System, because the general consensus is that the customer has 14 days to test the product and if he's not satisfied with it, he can return it. This becomes a problem if the Admin already payed the Vendor in this period, and took the commission. So we need a way to at least keep track of this process, in order for the Admin to be able to refund the commission.

Tangol avatar Feb 21 '21 11:02 Tangol

We already have a refund module, as you can see here: https://wc-marketplace.com/knowledgebase/refund-request-flow/

We are yet to work on return module.

moumitahalder avatar Feb 22 '21 15:02 moumitahalder

Ok, so let's set the it up as an Enhancement Request for the future. Thanks!

Tangol avatar Feb 22 '21 16:02 Tangol