doc: factory reset process

[matm]

📚 Missing or unclear documentation

📝 Description

Hi guys, sorry if this is the wrong place to report this. I am just looking for info/pointers.

My Mudita Pure phone is locked with a 4 digits PIN number and I can't remember it after many tries. I would like to perform a factory reset. When connecting my phone to Mudita Center and click on "Forgot my PIN", the Help center states the only way to remove this code is to perform a factory reset.

Fine. So I searched for the process and found this documentation. But this doc states:

Light click the main knob when displaying the home screen to enter the menu Twist the knob to scroll down to "Settings", then light click to select Scroll down to "Factory reset" and light click to select Choose yes and confirm with a light click

So it looks like I need a full access to the phone to perform a factory reset whereas my point is I am unable to enter the phone's menu due to the locked screen with the PIN number.

Is there a way to perform a factory reset from the command line? Something like using adb on Android to reboot into recovery mode then perform a factory reset?

Thank you for any help!

📝 Describe the solution you'd like

Maybe a more detailed documentation about the factory reset process taking into account that a phone may be locked with a PIN and that this PIN may have been forgotten.

🔗 Link to an article that could be improved

https://support.mudita.com/en/support/solutions/articles/77000533566-how-to-perform-a-soft-reset-or-factory-reset